Acura of Johnston

The best salesman, the best experience anyone could ask for! Originally we had been dealing with a salesman on the phone and over text, but when we arrived he was busy so we got "passed over" to Leeroy Ruiz. Tha Originally we had been dealing with a salesman on the phone and over text, but when we arrived he was busy so we got "passed over" to Leeroy Ruiz. That was the best thing that could've happened to us. Leeroy was an amazing salesman and made the whole process enjoyable and smooth. He is super friendly and has such great customer service!!!! Throughout the whole process I really felt that Leeroy was on our side of the negotiation. He worked very hard to get a price point that we were comfortable with, throughout the whole experience I did not feel at all that he was a salesman or that he was on "their" side of the negotiation; it actually felt that he was on our side of the negotiation and had our interests in mind. Leeroy was professional and courteous. He definitely knows what he is talking about when speaking about the different cars and their features. He was also very patient when we were hesitant/indecisive. Please ask for Leeroy as your salesman!! More

Disappointed I bought a used program car that came from another one of the dealerships tied to this one. I asked before I took possession of the car about the spa I bought a used program car that came from another one of the dealerships tied to this one. I asked before I took possession of the car about the spare key, and was told "I don't have it, but I'll check with the dealership and get it". So, being told that, I am expecting a spare key whether they have it or need to order it. It's been nearly a month (I've waited on this review to see if they would respond, and time is now up) and I still do not have a spare key, and highly doubt I get it. I got an email from John after I followed several times saying "I didn't guarantee you a spare key". Seriously? That was after I called his manager after getting no follow up. In addition, the car came with a navigation system, but I needed the SD card. I had to call and track that down (which they did find that) and I had to go pick it up. I anticipated they would install it, but said they don't do that and I need to go to their other dealership for the brand of the car.....at this point I'll gladly do that. I will say the bright spot was the finance person, Matt....he was fabulous and that was the easiest part of the whole process. In short, would not recommend buying a car here. I'm not even going to give their service department a try after the experience with sales. I will go to another dealership. More

Se4vice Good job treated great, good work, touch pricy but worth it. I will continus to use and r3commend them and bring mumy other Acuras to them. Good job treated great, good work, touch pricy but worth it. I will continus to use and r3commend them and bring mumy other Acuras to them. More

Colleen’s review I have bought new cars every 2 to 3 years. . I would rank this dealership and my salesman John at the top. John was courteous and professional. He I have bought new cars every 2 to 3 years. . I would rank this dealership and my salesman John at the top. John was courteous and professional. He spent a lot of time with me To make sure I understood everything about the car when you delivered it to me. More

Excellent Performed electronics repair under warranty. When a part needed to be ordered and the auto would not be available until the following day they provid Performed electronics repair under warranty. When a part needed to be ordered and the auto would not be available until the following day they provided me a loaner auto on the spot. More

Absolutely wonderful Everyone at the dealership is amazing and putting my deal together was incredibly quick and easy . I would not hesitate to buy another car there again Everyone at the dealership is amazing and putting my deal together was incredibly quick and easy . I would not hesitate to buy another car there again . More

Subaru Alen had good service and was very good to work with! we do recommend Alen if looking for a car anywhere in town he will be the best sales person! Alen had good service and was very good to work with! we do recommend Alen if looking for a car anywhere in town he will be the best sales person! More

Same-day appointment for oil change and tire check! Pleasant people and waiting area and a service oriented staff make this dealership a joy to deal with. They will always keep you informed of upcoming Pleasant people and waiting area and a service oriented staff make this dealership a joy to deal with. They will always keep you informed of upcoming repairs in the future, but don't push unnecessary work either. More

They found me the car I wanted! Kelly R. was very helpful & diligent in finding me the car I wanted with all the features I wanted and for the price I wanted. Before going in to the Kelly R. was very helpful & diligent in finding me the car I wanted with all the features I wanted and for the price I wanted. Before going in to the dealership, I didn't expect to find an Acura MDX that I could afford, but now I am driving one everyday. More

Fine job on quarterly maintenance When I purchased the car new here, I also purchased quarterly oil change and general checkups. When I arrived in the service department, I was met by When I purchased the car new here, I also purchased quarterly oil change and general checkups. When I arrived in the service department, I was met by the service writer who promptly checked me in and got me a loaner car. The work was completed and the car was cleaned before I returned to pick it up. It was a great experience and I would recommend this dealership to others who would like a similar experience. Thanks. More