Acura of Los Angeles Westside

Jose was Fast, efficient and communicated very well. Service writers were extremely professional and friendly. Service writers were extremely professional and friendly. More

Carolyn Olavarria was really nice and helpful throughout the whole process. Everyone at the Acura dealership was friendly and welcoming, and I never felt pressured or uncomfortable. Honestly, this was one o the whole process. Everyone at the Acura dealership was friendly and welcoming, and I never felt pressured or uncomfortable. Honestly, this was one of the easiest dealership experiences I’ve had. I’d definitely recommend them to anyone looking for a good experience. More

I had an outstanding experience with Jose and all of the staff at Acura of Los Angeles Westside. They were polite, professional, prompt, and handled my repair quickly and at a reasonable cost. The entire pr staff at Acura of Los Angeles Westside. They were polite, professional, prompt, and handled my repair quickly and at a reasonable cost. The entire process was smooth and easy. More

Friendly and efficient. Jose was on time and up front about the slight delay with service due to an accident on the 405. I was in and out in under 2 hrs Jose was on time and up front about the slight delay with service due to an accident on the 405. I was in and out in under 2 hrs More

People are nice and friendly! The service is ok! Small dealership don’t wash the cars! It took 4 to 6 hours for a recall they give no rental! The service is ok! Small dealership don’t wash the cars! It took 4 to 6 hours for a recall they give no rental! More

I received great service, the people at acura make sure the process is smooth and efficient. My car always runs great after I get it back. the process is smooth and efficient. My car always runs great after I get it back. More

Very satisfied with the way we were treated very helpful with the information that we received good customer service with the information that we received good customer service More

Jacqueline and Acura of Los Angeles are simple the best The services performed on my car were fast and affordable and she kept me posted the whole way! best The services performed on my car were fast and affordable and she kept me posted the whole way! More

Went in to have my car serviced. They started at my appointment time, no waiting. Didn’t have to wait to long for them to complete the service and I paid a fair price. They started at my appointment time, no waiting. Didn’t have to wait to long for them to complete the service and I paid a fair price. More

The Worst Service Experience I’ve Ever Had I’m extremely disappointed with the service department at Acura of Los Angeles Westside. I’ve taken my car here twice, and both times were incredibly fru extremely disappointed with the service department at Acura of Los Angeles Westside. I’ve taken my car here twice, and both times were incredibly frustrating, time-consuming, and handled with shocking unprofessionalism. If I could give zero stars, I would. My first visit was in November for a crankshaft engine recall. I was told the repair would take 2–3 weeks, but they kept my car for over a month and a half. When I finally picked it up, the engine cover was loose and wobbling due to a missing washer. They admitted the mistake and made me come back a week later to install it — wasting another two hours of my time for something that should have been done properly in the first place. More recently, I took my car to a nearby Honda dealership for an oil change, and they informed me that the splash guard cover underneath the engine was completely missing. Since the only major service my car had received was at Acura of Los Angeles Westside, I knew it had to be their error. I returned to Acura and spoke to the service manager, Willie Pittman — who, without exaggeration, is the rudest, most unprofessional manager I’ve ever encountered. He reviewed their intake video and confirmed that the splash guard was on the car when I dropped it off for the recall service — and yet, he refused to take any responsibility for its disappearance. Instead, he made me pay $130 for a new splash guard and told me they would install it “for free.” When I brought the car back for installation, I was told it would take 90 minutes — it took two and a half hours. Then, I was hit with another charge: $41 for the plastic pins used to install the guard. I had been quoted $0.75 each for these pins (there were only 8), but he insisted they were $4.75 each. When I calmly questioned the price, he accused me of lying, said I was “trying to get freebies,” and began yelling at me in front of the entire staff and other customers. When I asked to speak to the dealership manager, he arrogantly told me, “I’m THE BIG CHEESE around here — no one’s going to override me, and no one is going to listen to you. It is what it is.” That’s a direct quote. The level of disrespect and ego was astounding. When I tried to verify the price with the employee who had originally quoted me, Mr. Pittman literally intercepted me, told the employee not to speak with me, accused me of trespassing, and called the police on me — all because I wanted to clarify a price I was being overcharged for. I called the police myself and waited. Eventually, I spoke to the employee, who admitted he had initially told me the pins were $0.75, but said my car required a more expensive type — something that could have easily been explained civilly. This entire experience was beyond frustrating — it was humiliating, emotionally draining, and financially unfair. Willie Pittman should not be managing any customer-facing role, let alone running a service department. His behavior was unprofessional, aggressive, and completely lacking in integrity or customer care. Acura of Los Angeles Westside has lost my business forever — and I strongly encourage others to think twice before trusting your vehicle with this dealership. Mistakes happen — but how a company handles them is everything. And this was an absolute failure. More