Acura of Memphis

This dealership claims that they are one of the few dealerships that do not “up charge” in Memphis. However, they force you to buy packages that include nitrogen fill for your tires, splash guards, wh dealerships that do not “up charge” in Memphis. However, they force you to buy packages that include nitrogen fill for your tires, splash guards, wheel locks and floor mats for tune of $3995. They will not sell you a car without this package… so what this “package” really is… is their up charge disguised as a package. That package/up charge equates to roughly 8% over the MSRP More

This is the worst dealership in Memphis (Ridgeway). the finance person that sold us a car warranty told us a BIG lie. He said that the warranty we selected was good for the used vehicle and will cover eve finance person that sold us a car warranty told us a BIG lie. He said that the warranty we selected was good for the used vehicle and will cover everything on the used vehicle we had purchased. We have only had the used vehicle for 1 month we already have problems and the warranty that we purchased DOES NOT cover everything. Now we have to pay out of pocket to get the vehicle repaired. We have been to the dealership to request to cancel the warranty and now the person that sold us the warranty is hiding and does not want to assist us. We will NEVER let our family and friends to go this dealership because we do not want them to experience the BAD customer service we received. We are not HAPPY! More

I'm back with another review. Comes to find out, the car that I purchased in July, the same car that had issues since week 1, needs an engine. They insured me at that time of purchase that the engine was g that I purchased in July, the same car that had issues since week 1, needs an engine. They insured me at that time of purchase that the engine was good. I clearly stated that if the engine was bad, I didn't want the car. The car drove great but it has smoked since I purchased it. Acura sent me to another shop because they could never figure out what was going on with the car. My car has been in and out of the shop since July and it is almost November and it is still in the shop. I just got word today that it needs an engine assembly. Acura's manager, Jon, stated a month ago if the car continued to smoke, he would just swap it out and wholesale the car because they didn't want to spend any more money on the vehicle. I spoke with Jon via text today and now he's telling me he didn't say that. I tell you, these people are crooks! Please stay away!! There are plenty more dealerships in the city to purchase from. You can't believe a word these people tell you. It's funny how my call gets ignored but the manager can respond to a text. That's because he's not man enough to answer the phone and stand on his word. I wish I would have known all of this before purchasing but that's what I get trying to be loyal to a company that don't give 2 xxxxs about you. More

We went to check the new 2021 TLX today, but one of the sales managers Mike Lee was rude and really unprofessional to us. I highly suggest avoiding him and talk to other sales managers. I understand e sales managers Mike Lee was rude and really unprofessional to us. I highly suggest avoiding him and talk to other sales managers. I understand every dealer wants to maximize the profit especially during the pandemic and lowering the trade-in value may be one of the ways. However, what Mike Lee said was our car just like a junk car or trash car, and did not worth more money. He literally said that in front of us which I believe was very rude, unacceptable, and unprofessional. I don't think those are the words you should say to customers about their cars. He really needs to learn the "RESPECT." I like the Acura brand and I know one guy cannot represent the whole dealership or the brand, but this was just disappointing. More

This is the worst car dealership in Memphis. Ran my credit twice without permission A whole month later. I’ve had the car three months still no tag because of mess ups on their end. Lost my first contr credit twice without permission A whole month later. I’ve had the car three months still no tag because of mess ups on their end. Lost my first contract supposedly. Just horrible service. Horrible. More

I now regret purchasing my 2020 Acura.. from the salesperson, finance and now service dept... the service dept staff is horrible, brash and rude. On all device visits I was meant with money amounts salesperson, finance and now service dept... the service dept staff is horrible, brash and rude. On all device visits I was meant with money amounts before finding out my car was under warranty. I will find another Acura service dept.. Speaking with the Service Manger is like talking to a brick wall....I’m not happy... I can say my experience with the Parts Dept. was an enjoyable and delightful. More

The service manager is very rude!!!. I really regret purchasing this 2018 Acura TLX considering that location on Ridgeway is the only location in Memphis. Also, I am still having the same mechanical is purchasing this 2018 Acura TLX considering that location on Ridgeway is the only location in Memphis. Also, I am still having the same mechanical issue. This is my last time purchasing a Honda product. Will be trading the car for a Toyota or Lexus very soon More

I did not have a pleasant experience with the service center manager, Doris. She was extremely rude and condensing about my needed services. Little to no customer service was extended from her. Very unpr center manager, Doris. She was extremely rude and condensing about my needed services. Little to no customer service was extended from her. Very unprofessional. I hope I never have to encounter her in the future for my service needs. More

I experienced very poor customer service I will not bring my car here for service nor will I purchase a car from this dealership. I am very dissatisfied with Acura. my car here for service nor will I purchase a car from this dealership. I am very dissatisfied with Acura. More

Acura of Memphis has the worst general manager and service staff I ever had to deal with and the worst customer service when dealing with certain type of people service staff I ever had to deal with and the worst customer service when dealing with certain type of people More