Avoid this dealership. My senior citizen mother was visiting me in Memphis. She decided to buy a car and found one she liked here. They totally took advantage of her. She paid cash...they charged her $599 for paper processing. They were supposed to mail her a second key...a month later she was still waiting. Now they told her she has to drive 4.5 hours to pick it up. They did put new tires on the car, but they did not put the run flat tires and sent her off without a spare, jack, compressor...If she has a flat, she is stranded. She also asked if the recalls had been taken care of and the salesman told her they couldn’t sell the car if there was an open safety recall. However, when she put the vin # in the Mercedes website, it showed an open safety recall for airbags. She called several times with no response to address these issues with the dealer and they are only addressing the issue with the key because it was the only thing in writing. We both heard the sales person say they would mail her the key when they mailed her the paperwork. So now I have to worry about mybsenior mother having a flat... I am in the market for a new car but I will not step foot in that dealer ever again.