Acura of Memphis

Won’t go here again! Made promises to get me to drive there twice (1 1/2 hour each way). Jeff is finance is rude and lies. Thank you to Little Rock Acura for DELIVERING my Made promises to get me to drive there twice (1 1/2 hour each way). Jeff is finance is rude and lies. Thank you to Little Rock Acura for DELIVERING my new 2019 RDX and making the deal that Jeff said no one could make (the one he lied about to get me there). Acura of Memphis has lost my business forever - I WAS a repeat customer. More

Oil change Was good and quick with very nice Nd and courteous staff the explained all that need to be done and the waiting room was nice and clean. Was good and quick with very nice Nd and courteous staff the explained all that need to be done and the waiting room was nice and clean. More

Reliable Service My Service Agent, Doris, gives energy to customer service. I have high confidence in the service my car receives. Appreciate the attention to detail My Service Agent, Doris, gives energy to customer service. I have high confidence in the service my car receives. Appreciate the attention to detail the techs give my RTL. ACURA is a great experience. More

Professional and explained the solution so I understand I was not there long and my Service person was fantastic. Very professional! She kept me informed and I also appreciate the clean up of my Acura I was not there long and my Service person was fantastic. Very professional! She kept me informed and I also appreciate the clean up of my Acura More

Excellent service. Very attentive. The staff was so friendly and seemed to really care about your concerns and needs. Brian Richards willing to go above and beyond your needs. The staff was so friendly and seemed to really care about your concerns and needs. Brian Richards willing to go above and beyond your needs. More

Took Advantage of my Senior Citizen Mother Avoid this dealership. My senior citizen mother was visiting me in Memphis. She decided to buy a car and found one she liked here. They totally took a Avoid this dealership. My senior citizen mother was visiting me in Memphis. She decided to buy a car and found one she liked here. They totally took advantage of her. She paid cash...they charged her $599 for paper processing. They were supposed to mail her a second key...a month later she was still waiting. Now they told her she has to drive 4.5 hours to pick it up. They did put new tires on the car, but they did not put the run flat tires and sent her off without a spare, jack, compressor...If she has a flat, she is stranded. She also asked if the recalls had been taken care of and the salesman told her they couldn’t sell the car if there was an open safety recall. However, when she put the vin # in the Mercedes website, it showed an open safety recall for airbags. She called several times with no response to address these issues with the dealer and they are only addressing the issue with the key because it was the only thing in writing. We both heard the sales person say they would mail her the key when they mailed her the paperwork. So now I have to worry about mybsenior mother having a flat... I am in the market for a new car but I will not step foot in that dealer ever again. More

Beware ! Do not deal with this dealership ! Very frustrating Absolute chaos ! sales person does know many things and he almost always says “I don’t know and I will check and get back “ ! Person from finance gave Absolute chaos ! sales person does know many things and he almost always says “I don’t know and I will check and get back “ ! Person from finance gave wrong numbers rather way off numbers and based on that when negotiation started we got new numbers and the reasons were given were - wrong car chosen for running high level numbers and most frustratingly “the price is incorrect in our system” ! Unbelievable !!! Will never recommend this dealership ! Seems like a total fraud !! More

10 yr service Great dealership. Have taken my TL there since I bought it new and they have always taken care of me. Just got plugs and fuel system and oil change Great dealership. Have taken my TL there since I bought it new and they have always taken care of me. Just got plugs and fuel system and oil change done, full report on rest of the car and a complimentary detail. These folks are the best. More

Oil change, tire rotation, wiper blades My service experience was great from beginning to end. Doris, my service advisor, was great. She made me feel very welcomed, and kept me informed. My service experience was great from beginning to end. Doris, my service advisor, was great. She made me feel very welcomed, and kept me informed. More

Quick & efficient B1 Maintenance with great service Mr Kam Caldwell expertly provided maintenance details, super polite and well spoken. He made the experience “painless” and was spot on in terms of len Mr Kam Caldwell expertly provided maintenance details, super polite and well spoken. He made the experience “painless” and was spot on in terms of length of waiting time. More