Acura of Orange Park

Unhappy with Service Dept As I write this, I am sitting in the Acura waiting room for a 2nd time in less than 30 days. Had to bring my vehicle back for service because the ser As I write this, I am sitting in the Acura waiting room for a 2nd time in less than 30 days. Had to bring my vehicle back for service because the service performed 3 weeks ago was not completed. I had a scheduled appointment 3 weeks ago due to the emmissions light coming on. After waiting for an hour the service guy tells me they couldn't find anything wrong. He said the light will still be on but once I tightened the gas cap it may go off (HELLO! Did you guys tighten the cap?) or when I refuel to make sure and use 92 octane gas or higher. If none of these work, it is most likely a light bulb that triggers the 'check emmission system" light. When I questioned why didn't they check this light he said they did not have time but I can return for service. What? I did have a scheduled appointment. He reassurred me that nothing was wrong with the emmissions. I went on. Upon reviewing the service invoice I noticed the notes recommending new tires. I have a 5 year warranty on the life of those tires. No one explained the need for new tires. This really upset me. So...here I sit. Determined not to leave until I know the emmissions light is off and I have new tires on my vehicle. Will update. More

Customer Satisfaction top Priority My wife and I purchased a 2017 RDX and it's very nice, and the sales staff was professional and friendly. During the vehicle familiarization from a n My wife and I purchased a 2017 RDX and it's very nice, and the sales staff was professional and friendly. During the vehicle familiarization from a new sales staff member, we received a bit of wrong information about the vehicle's operation, and we left the dealership without the information being corrected. By the time we got home we were upset and having buyers remorse about our new RDX. The real test of customer service begins after the sale. And we put Orange Park Acura to the test when we emailed them about how the bad information had such a negative impact on our new car buying experience. The next day, we received a phone call and the matter was resolved promptly and to our satisfaction. I want to commend the way the Internet Sales Manager corrected the problem and handled our expectations. We look forward to doing future business with Orange Park Acura. Ron & Martha More

Only the BEST! I have been dealing with AOP for over 15 years. In that time, we have bought 2 MDX's as well as the a TLX. Our service has always been stellar. I am a I have been dealing with AOP for over 15 years. In that time, we have bought 2 MDX's as well as the a TLX. Our service has always been stellar. I am absolutely shocked to read bad reviews on this dealership. They value their customers and treat them well. I normally get a loaner so that the service imposition is minimal. They will even pickup and drop off your car and that has been the case as long as I have been dealing with them. I happen to know Jack Hanania, but I have never had to even mention his name to receive superior customer service. More

TERRIBLE Customer Service The WORST car buy experience I've EVER HAD!!! BUYER BEWARE!!!!! I bought a 2015 Alfa Romeo 4C from this dealership for just under $60,000. I live The WORST car buy experience I've EVER HAD!!! BUYER BEWARE!!!!! I bought a 2015 Alfa Romeo 4C from this dealership for just under $60,000. I live in Massachusetts so I bought the car sight unseen. Prior to the sale everything was great. Communication was as I would expect and no complaints. However, once the deal was done this dealer has been TERRIBLE. I've now owned the car for nearly 1 month and I STILL DO NOT HAVE PLATES OR A TITLE FOR THE CAR. I can't even drive the car and I can't get a call or email back from the dealer. Terri in the Title and Tag dept was extremely rude and yelled at me and said "I will not deal with you" while slamming the phone down. I've reached out to the owner and every single manager and still no resolution. I was told I would have a new temp plate because the original one expired but I don't have it and I can't get a call back or an email response. They wouldn't release the title to my insurance agent nor would they even send a copy via fax of the actual title. After refusing to send the title they sent a copy of the RMV-1 to my insurance agent who stamped it to prove it has insurance. He then had to mail that back to Florida from MA. The dealer then MAILED the RMV-1 and the title to the registry back in Massachusetts which is almost guaranteed to get lost. If and when the registry processes everything they have to mail the plates back to the dealer and the dealer will send them back to me. This is beyond unacceptable as I now have a $60,000 lawn ornament that I can't even drive after the vehicle being funded for nearly 30 days. The worst part of this entire experience has been the absolute horrific lack of communication from the dealer. Dozens of calls and emails have been ignored and I can never get a response or update about what's going on. DO NOT SHOP HERE IF YOU LIVE OUT OF STATE!!! More

Dealership sells lemon vehicles as new. Beware This dealership is notoriously known throughout the community for selling brand new lemon vehicles to customers. I have a relative that sued Acura/Hon This dealership is notoriously known throughout the community for selling brand new lemon vehicles to customers. I have a relative that sued Acura/Honda and this particular dealership. He won a settlement and continued to go for service. On one particular visit there was some animosity towards him for doing so and he eventually ended up arrested for "trespassing". Jack Hanania has also had his own employee and finance manager arrested too. If you really need an Acura, I suggest going to Duval. More

Mo M. Outstanding car salesman Mo M. Has only been with Acura n selling cars for a short period of time n he is doing an outstanding job, he is very knowledgeable, he could answe Mo M. Has only been with Acura n selling cars for a short period of time n he is doing an outstanding job, he is very knowledgeable, he could answer all my questions and was very patient and a pleasure to work with. It was hot outside and he brought me water, that was nice. I have been buying cars for years and MO is the best car salesman i have met so far he is a great access to the company we all need more people like Mo. He also called me some days later and asked me if i was satisfied with my can and if i had any questions. I could go on and on about mo but not enough space or time. I would love to have someone like Mo to work for me. I told all my co worker about mo and they said if they decide to buy a car thats who they are going to see. Outstanding job Mo M More

Best price and best experience!! I wanted to get my wife a small SUV and was worried about price and features and knew it would be hard to make it all work, but the guys at Acura of O I wanted to get my wife a small SUV and was worried about price and features and knew it would be hard to make it all work, but the guys at Acura of Orange Park did an OUTSTANDING JOB!! I will never look to any other dealer for a vehicle. Buying a car from these guys is hands down FUN! Greg in finance was Awesome and did a great job. The Managers did a great job and made it such a smooth process.Our salesman Julian, was fast and such a great guy to work with!! This was truly a great experience and can't stress how AWESOME this place and the staff are.. More

Great experience for a 1st time customer This was my first experience with Acura for a new MDX. Andre and the staff was honest, sincere and very helpful. I never felt pressured and the vehicl This was my first experience with Acura for a new MDX. Andre and the staff was honest, sincere and very helpful. I never felt pressured and the vehicle was delivered as promised. Andre took the time to go over tech package and made sure everything was set up on our new vehicle . This dealership has a family atmosphere which provided a great overall first time impression. More

NOT A GOOD SERVICE AT ALL Their service is really poor. We bought brand new car but it came with scratches. So I called them but no one answer our phone. Finally I was able to Their service is really poor. We bought brand new car but it came with scratches. So I called them but no one answer our phone. Finally I was able to speak to one manager n he told us they will fix that scratches but I never heard anything after that conversation that when they will fix or anything. Then I decide to call them again but once again no one answer your phone or in case some one answer then they will put you on hold but u won't get any kind of response from them. Whenever I bought car, they will come our home and pick up our car and give us another loaner car until our car won't fix. But in the when I was able to spoke to one dealer guy n them manager told that I have to come here n then they will fix those scratches. So in the end I have to come at dealership even tho I had really busy schedule. More

Great customer service My first experience with Acura service department was great. Casey was very helpful and helped to relieve any fears or anxiousness I had! When I too My first experience with Acura service department was great. Casey was very helpful and helped to relieve any fears or anxiousness I had! When I took my car in he made sure I had a loaner so that I could get to work. His professionalism coupled with his heart-warming smile was like welcoming a long time family member!! Thanks Casey for all you do! More