Acura of Orange Park

I have purchased several vehicles from them and they've always been very good to me whenever I needed a service or vehicle to drive they've always been very accommodating always been very good to me whenever I needed a service or vehicle to drive they've always been very accommodating More

TL/DR: ordered car, their sales department messed up order repeatedly, gaslit me for 7 months, then ultimately scammed me when finally talking delivery. They would rather steal your money than earn your order repeatedly, gaslit me for 7 months, then ultimately scammed me when finally talking delivery. They would rather steal your money than earn your business. Review: I ordered an Acura Integra the day Acura opened reservations in March 2022. In the confirmation call the same day I asked directly if the dealership was doing any mandatory add-ons, accessories, or market adjustments of any sort, to which the person honestly replied they typically do but wasn't sure if they were on these orders. 2 days later I got a text back saying they received confirmation from management that absolutely no add-on or mark-up aside from the accessories I request on the ordered car. In June the first car is delivered, in the wrong trim. They needed me to forward the confirmation email they sent me for my order to prove that was not the car I ordered. No problem, I've got a working vehicle and they put my name on another car coming in July. Don't hear from them at all, until I call a week before the car is expected only to find out somebody else had originally ordered it, and my name was never really on it. Supposedly they've already ordered 2 that match my order to make sure it comes in correctly, but never called to tell me this. New expected date is end of September. I figure "ok, I'm saving money on payments/interest and to get MSRP with no markup I'd have to order and wait elsewhere anyway." Called in September to find out my file had been closed out but car hasn't arrived yet and they reopen it. Supposedly delivery is delayed by Hurricane Ian but the correct car comes in beginning of October. At this point they want to force on $3,000 for their "Family Plan" which is a bundle of things with little to no value. After getting in my car to leave the sales manager comes out to try to save the deal. Would not do MSRP, using every BS excuse in the book from "Acura can't tell us how much to charge," and "we didn't add any accessories, this isn't an accessory or a markup," to "the person who told you this doesn't work here anymore." What he latched onto is that I no longer have the messages from the online sales manager saved where they communicated this and I won't beat the deal elsewhere. I did ultimately agree to $1,000 over MSRP, no Acura dealership in 200 miles is doing less than that in add-ons for in stock Integras, and I can no longer wait another 3 months for an order because my credit union made an exception to honor my original pre-approval rate from June and the re-approval would expire soon. In this they agreed to credit my $500 deposit from March towards it, and made me email them their own receipt to prove I paid it, then I get home and realize they never credited the $500 towards the vehicle. Through this whole process they said "prove it" 3- times, 2 of which was their own documents by email and one was a text conversation that was lost in changing phones (where they assured me no add on of any sort) Ultimately, I will never do any business with any Hanania dealership again and suggest the same to others. If you do chose to give them your money, especially on an order, make sure you get every detail in writing and signed my a manager. More

Great and timely service. The loaner was clean and there was no waiting on either end. The loaner was clean and there was no waiting on either end. More

Excellent service and extremely helpful. Everyone we met there was professional and I felt they really wanted my business. Everyone we met there was professional and I felt they really wanted my business. More

My whole family use this Service Dept. We won't go anywhere else.We have 6 Honda/Acura vehicles serviced here. We won't go anywhere else.We have 6 Honda/Acura vehicles serviced here. More

Awesome service I’ve been a customer for 20 years. Amazing staff Samuel gets the job done very efficient. Amazing staff Samuel gets the job done very efficient. More

I got exceptional service from the staff and this experience was great and pleasant and I was very impressed with the manager he was very friendly and professional experience was great and pleasant and I was very impressed with the manager he was very friendly and professional More

Had a very wonderful friendly experience today when I brought my car in for oil change tire rotation had a few filters changed and some windshield wiper blades. brought my car in for oil change tire rotation had a few filters changed and some windshield wiper blades. More

Courteous and friendly. Sense of integrity, no pressure or upsell experienced to promote additional unneeded service products. Sense of integrity, no pressure or upsell experienced to promote additional unneeded service products. More

Very professional. Outstanding customer service. My Advisor Mr. Gage Goodman was tremendous in handling my services Outstanding customer service. My Advisor Mr. Gage Goodman was tremendous in handling my services More