Acura of Orange Park - Service Center

By far the best customer care I have received from any dealership. Acura of orange park has shown to me that they noy only care about your car, they care about you and your family! Thank you for keeping m dealership. Acura of orange park has shown to me that they noy only care about your car, they care about you and your family! Thank you for keeping my fmily and I safe while we are on the road! Acura of op takes pride in their work and I can see that by your outstanding commiment to the community. More

This morning I take my 2007 TL in for a scheduled oil change. The car has 16,665 miles and this is my third appointment for maintenance. At the time I purchased this brand new car I was told the dealersh change. The car has 16,665 miles and this is my third appointment for maintenance. At the time I purchased this brand new car I was told the dealership will give a complimentary oil change, every other schedule oil change. The first oil change was FREE, The second one I paid $182.00 for the BASIC plan, well today should have been my FREE oil change. I pulled up at 7:33 am, and out come Justin. No "hello", no "good morning", no "how are you", no "welcome", NOTHING, until I say Good morning! He replied good morning, oh I can't see you, the sun is blinding me! Then we go inside to complete the paper work, Justin asked me how do I like my car? I replied it uses a lot of gasoline. Justine replied "that car is too fancy for you"! I replied EXCUSE ME! He then said "I'm just kidding" I then asked, why is there a charge for my oil change? It should be free. Justin said, it's only free after you purchase the Premium plan, I explained to Justin....that's not what was told to me at the time I purchased the car. I just think if that's the only way to make a car sale, by making false promises, that's very pathetic! More

I took my 1997 Honda Accord LX to this dealership and was impressed with the professional and friendly behavior of the staff. Work was completed in a timely manner, and they provided me with a well-maintaine impressed with the professional and friendly behavior of the staff. Work was completed in a timely manner, and they provided me with a well-maintained Acura RSX as a loaner car. The service representative provided me with appropriate recommendations. My enthusiasm for the quality of work by this dealership is slightly reduced because (1) they did not fix a minor cosmetic blemish I requested, although they held the car for a week; (2) they were supposed to perform an oil change and did not; (3) my "check engine" light came on the day after they returned the car to me, and I had to bring the car back to them to check out the problem. These criticisms aside, I am quite happy with the quality of service provided by this dealership. More