Acura of Orange Park
Jacksonville, FL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 124 service reviews
My negative review concerns the service department. The repair they performed on my vehicle appears to have been a temporary fix rather than a proper diagnosis of the underlying problem. Before auth The repair they performed on my vehicle appears to have been a temporary fix rather than a proper diagnosis of the underlying problem. Before authorizing the repair, I specifically asked them to inspect a known failure point while the transfer case was removed, as this issue is common and is currently being investigated by NHTSA (Case DP26-001). The dealership stated that the inspection was performed but refused to document it in writing. Two months later, I returned with another concern involving the same AWD system. At that point, they wanted to charge me $1,000 to remove the transfer case again—the same transfer case they had installed only two months earlier—to inspect the exact component I had originally asked them to check. During this visit, I was also provided with information about the AWD system that proved to be inaccurate. My suspected root cause has since been confirmed by another Acura dealership and is now being properly addressed. More
We have always experienced exceptional service from the sales department to the service department. We are extremely happy and recommend Acura of Orange Park to our family and friends. sales department to the service department. We are extremely happy and recommend Acura of Orange Park to our family and friends. More
Always responsive. Specials periodically that save you a few bucks. Generally a smooth and seamless process. Specials periodically that save you a few bucks. Generally a smooth and seamless process. More
I have used this dealership many times to service both of our Acuras. Service advisor Josh Duty always does a great job, Professionalism at its best! Great customer service! our Acuras. Service advisor Josh Duty always does a great job, Professionalism at its best! Great customer service! More

