Acura of Orange Park - Service Center

This place sucks. Stay away. I’ve been dealing with wrong tires put on my car and them telling me that the right tires are on there. I spent over 1200$ and the tires were the wrong ones. Confirmed by another tires put on my car and them telling me that the right tires are on there. I spent over 1200$ and the tires were the wrong ones. Confirmed by another Acura dealership, which could get the tires fixed that same day since they were in stock at their place. Best part is when the service manager at Acura of orange park Jeff Hart kept saying the correct tires are on the car! So I show him what they other dealership said. He asked who it was like I did not know what I was talking about. So I tell him Duval Acura his reply is oh wait one second, he goes in the back comes back up and says I can get your tires in 3days. Remember this all started June 29th so on July 6th still nothing. So I call them and they say it will be 3 days. I let him know I will need a rental this time and it’s set to be dropped off Thursday at 4 so they can do it Friday. I have an emergency and ask if I could drop it off around 1 he said yes. I drop it off and behold the car is finished by 5:45. So 4plus hours when you be previous time it took over 7hrs to put four wrong tires on. I go back to get my car and drive it and seems to be driving way worse. I let him know it needs to be fixed and be driving smooth like it was when I first came in. His reply I’m not changing those tires out again, mind you this was their problem from the beginning. Than Jeff Hart goes to say even more if you keep the loaner it will be 60$ a day afterwards. I said I’m sorry that’s not how business is done. You take care of your customer and do it the correct way, his reply I put the tires on you wanted “the ones he never knew went on the car in the first place yet he’s the service manager” crazy rude and does not know anything. Stay away from here. My car drives worst than before and I still feel like they should not threaten to charge me 60$ a day while they fixed their issue they created. Long story short it’s July 15th and my tires do not ride smooth and 1200$ plus later the car is not smooth riding and I let him know that. He said it has 260k miles that’s how it rides. It’s only had 2 owners car was bought at Acura of orange park and it’s only been serviced at Acura dealerships. I let him know that’s now true the mileage does not have anything to do with how it rides when it’s been taken care of, only at Acura dealerships. “Jeff Hart continues being rude and says he doesn’t care he’s not changing the tires again. Which to me is weird since you get a 1 year warranty on them if anything’s wrong. Yet they are not willing to fix it. STAY AWAY!!!!! Run to a different Acura dealership. More

Repairs are over priced and unethical Please avoid this dealership especially in the service dept. the price on parts and repairs inflated and found out that they want to replace more than what’s n this dealership especially in the service dept. the price on parts and repairs inflated and found out that they want to replace more than what’s necesary More

Third response ; Poor workmanship and lack of Q/C When we bought a 2016 Acura RDX the vehicle was in excellent condition looks brand new, We bought the diamond a program for the interior dash seats ex When we bought a 2016 Acura RDX the vehicle was in excellent condition looks brand new, We bought the diamond a program for the interior dash seats exterior the product seams to be inferiorr or whoever's putting it on is not doing it correctly I have a poor wax job. More

Yearly check up/oil change I've had the pleasure of doing business with Adam for my past 2 visits. Mr. Kollar is honest, professional, and respectful. This great service is why I've had the pleasure of doing business with Adam for my past 2 visits. Mr. Kollar is honest, professional, and respectful. This great service is why I will ALWAYS come back to acura of orange park if I need anything done to my car. More

Top Notch The customer focused service was truly top tier service. Allison made the entire process easy and informative. My kind of service department and I wou The customer focused service was truly top tier service. Allison made the entire process easy and informative. My kind of service department and I would not hesitate to return for future services. More

Excellent I went in for a tire rotation and oil change. Work was completed in a timely manner even with a complimentary car wash. Dealership was clean and staf I went in for a tire rotation and oil change. Work was completed in a timely manner even with a complimentary car wash. Dealership was clean and staff was friendly. More

Excellence has become the norm at Acura of Orange Park , Florida I've started running out of ways to express my positive experiences at Acura of Orange Park. My first experience with them was sales...... , Florida I've started running out of ways to express my positive experiences at Acura of Orange Park. My first experience with them was sales........which was awesome; and it's been the service over the last two years that have impressed me again and again. Everyone they employ seems to be both personable and professional and everyone appears to want to help. It's obvious that customer service and satisfaction are priority one at this dealership. When it comes time to buy another vehicle.......I'll be here yet again. Kudos to the management of the sales and service staff.....they're doing a great job. More

Acura on Time at Price as Always Appointment to pickup, Service sells Acura’s! Quality of car and service is the winning combination as this is my 7th Acura. With more than 1.1 millio Appointment to pickup, Service sells Acura’s! Quality of car and service is the winning combination as this is my 7th Acura. With more than 1.1 million miles traveled between them since my Acura experience began in 1994, 5 have exceeded 100k, 3 exceeded 200k and 1 still on the road at over 300k. Thank you Casey and Acura of Orange Park. More

Worth the drive I live 150 miles away but travel occasionally to Jax for work. I've been racing the odometer to get a few quirky things fixed on my RLX before the war I live 150 miles away but travel occasionally to Jax for work. I've been racing the odometer to get a few quirky things fixed on my RLX before the warranty runs out. My hometown dealership couldn't diagnose properly after multiple tries but Rad of Acura of Orange Park did - and just minutes into a test drive. Received excellent service throughout from service advisor Casey, who professionally set expectations about how long it would take, esp important since I was in town for business. Despite being long distance for me, this service team actually saves me time because they can get the job done right the first time. I highly recommend the service team at Acura of Orange Park! More

Excellent customer service Awesome staff Everyone is so helpful, friendly , and knowledgable. Recently met Adam. He was extremely helpful and informative.I enjoy having my car Awesome staff Everyone is so helpful, friendly , and knowledgable. Recently met Adam. He was extremely helpful and informative.I enjoy having my car serviced there. More