Back

Acura of Palm Beach

West Palm Beach, FL

4.2
655 Reviews

6870 Okeechobee Blvd

West Palm Beach, FL

33411

Directions

By Type

655 Reviews of Acura of Palm Beach

January 11, 2024

Lied to us about pricing of car lease. Did not tell us that it included after market items until we were in finance office. Finance person told us it was for customer retention. When we as More

by nothappy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joe
December 31, 2023

24 RDX. Made purchase late in the day. Got vehicle at 730pm drove home . All the staff at the dealership was great. Ernesto Bassam and Tyler The next morni More

by Laxref7034
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bassam. Ernesto Tyler
Jan 02, 2024 -

Acura of Palm Beach responded

Hi, My name is Jeff Johnson, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience. Sincerely, Jeff Johnson General Manager Napleton's Palm Beach Acura jeff.johnson@napleton.com 904-258-9801

September 22, 2023

Went in for a simple oil change, check tire pressure and tire rotation in preparation for an upcoming road trip. Tires were not rotated but I was still charged for rotation. When I got home, I looked at the More

by dwirer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bernie Santana
Sep 25, 2023 -

Acura of Palm Beach responded

Hi, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out to us at (561) 686-0300 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

September 04, 2023

Run! Don't walk! Put a full price offer to purchase on a car. Got verification of the price and availability via email. Was told someone would call to com More

by spacecoasthomes
Recommend Dealer
No
Employees Worked With
Eddie Napleton
July 31, 2023

Just leased a 2023 Acura RDX Tech Package. Sales team members Eilyn Zambrano and Mark Gawericki were exceptional. Both followed up on my calls and answered all my questions promptly, pleasan More

by MC6317
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ronnie White. Eilyn Zambrano, Mark Gawerecki
Sep 10, 2023 -

Acura of Palm Beach responded

Hi, Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day! Thanks, Jeff Johnson General Manager Napleton's Palm Beach Acura jeff.johnson@napleton.com 904-258-9801

May 31, 2023

I haven't purchased a new vehicle in over 20 years, needless to say, I was a bit apprehensive about going through the buying process. Jeffrey Abramowitz calmed my fears. To begin with, he was very welc More

by ULYSSIAG
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jeffrey Abramowitz
May 31, 2023

I just got a beautiful new RDX - Napleton got me to an amazing payment! Walked me through the process & it was quick & convenient! Best car buying experience ever! More

by lianaarosee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaron, Ellio
May 19, 2023

I recently had a disappointing experience with Napleton's Palm Beach Acura, and while I usually avoid negative reviews after giving positive ones, I feel compelled to share my dissatisfaction. In December 20 More

by mstein67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony
May 11, 2023

WHAT IS ATTEMPTING TO BUY AN "ACURA CERTIFIED" USED VEHICLE FROM NAPLETON'S ACURA OF PALM BEACH REALLY LIKE? THEY'RE GOING TO TRY TO STICK YOU WITH NEARLY $6,000 IN EXTRA CHARGES ABOVE THE ADVERTIS More

by Ben Baker
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Johnny
February 24, 2023

Elio Martinez is the best salesperson here. I was really impressed with his knowledge of cars to find one that best fits me. More

by Kisha28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elio Martinez
Feb 27, 2023 -

Acura of Palm Beach responded

Hi, Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day! Thanks, Jeff Johnson General Manager Napleton's Palm Beach Acura jeff.johnson@napleton.com 904-258-9801