Acura of Palm Beach

The worst dealership in the entire state of Florida. they do not care for their customers only with making a sale. Finance Manager Dan tried to sell me a maintenance agreement and lied about the price. they do not care for their customers only with making a sale. Finance Manager Dan tried to sell me a maintenance agreement and lied about the price. Telling me it would only be an additional $20/month when in reality it was $60 a month. If you must use this dealer because unfortunately there aren't many Acura dealers around, make sure you question every number you see because most of those extra charges on your finance agreement will be a last minute cash grab by the dealership. Whatever they couldn't get out of you at time of sale, they will try to slap on in the finance side. I've had issues with my brakes making squealing sounds and they said they would replace the brakes no questions asked and two weeks later, I am still waiting. Driving a brand new 2023 MDX with squealing brakes that I have to drown out by playing music really loud. Yeah, great experience. I wish there was a return policy for cars because in all my years driving, this is my most expensive vehicle and my least favotire. More

I would like to personally thank several people at Napleton's Palm Beach Acura that were involved in purchase of a Certified Pre-Owned Acura TLX. Sergey, a VIP Manager who facilitated the sale and mad Napleton's Palm Beach Acura that were involved in purchase of a Certified Pre-Owned Acura TLX. Sergey, a VIP Manager who facilitated the sale and made everything very easy and also followed up to make sure that we were happy with all of the aspects of our purchase, please see Sergey for all your auto purchase needs. Also BIG thanks and Appreciation goes to Dave, a Service Director at Napleton's Palm Beach Acura, who was more than accommodating to me and went above and beyond to make sure that the Car Certification was properly done and pushed it through to Acura, without Dave this probably would not happen, I hope Napleton's Family recognizes you for the great work and customer service you provide. Ron, a Service Tech who made sure that the car was completely ready for full Certification and checked everything from bumper to bumper. I am very grateful to these folks for all they have done to ease the stress of buying a car. Last but not least Derek the Sales Manager who finally after tireless communication was able to finalize the Certification with Acura. With some of the small hiccups along the way these folks made sure that the final result was a happy one. Thank you all! I will be back with another purchase and hope to see everyone there! More

I visited Napleton Acura and met with Sales Consultant George Peña. George was wonderful to work with and I ended up purchasing a vehicle thru him for a great price. It was a great dealership experience a George Peña. George was wonderful to work with and I ended up purchasing a vehicle thru him for a great price. It was a great dealership experience and would recommend George. More

I have known Eilyn Zambrano since 2018. Since that time I have bought 2 cars with her help. She is the most reliable and professional person to deal with. I am happy with the service I get Since that time I have bought 2 cars with her help. She is the most reliable and professional person to deal with. I am happy with the service I get from her and the service staff. More

Eilyn Nile’s y George me encanto en trato tan especially de los tres mil gracias y bendiciones de los tres mil gracias y bendiciones More

I would like to say a big thank you to Eilyn. I came to the dealership very upset about an issue, however Eilyn was able to turn a bad situation into the most pleasant experience. I walked into I came to the dealership very upset about an issue, however Eilyn was able to turn a bad situation into the most pleasant experience. I walked into the dealership to ask for a refund on a down payment on a car that fell through. However Eilyn addressed all my concerns and I walked out with the car I wanted and a big smile on my face. Thank you Eilyn More

My dealers Shalaby and Eilyn have been great to deal with and work with. Would definitely recommend them to any of my friends loved all cars and work with. Would definitely recommend them to any of my friends loved all cars More

I have known Eilyn Zambrano for five years to me she is the backbone of Napleton of West Palm Beach her personality is very bubbly and personable she’s the greatest anything you need she can help you with the backbone of Napleton of West Palm Beach her personality is very bubbly and personable she’s the greatest anything you need she can help you with and if she can’t she will make sure someone else can. Truly Enrico vitiello. More

Pleasure people to work with. There is always a friendly atmosphere. If you are looking for professionalism, ask for Eilyn to have your Best Automotive Buying Experience! There is always a friendly atmosphere. If you are looking for professionalism, ask for Eilyn to have your Best Automotive Buying Experience! More