Acura of Peabody

Very informative on what was being done, constantly was updated and accurate on car was to be ready.Comfortable waiting area and ideal area to work on computer while waiting. updated and accurate on car was to be ready.Comfortable waiting area and ideal area to work on computer while waiting. More

Phi recommended service -- belt and spark plug replacement)-- for my high-mileage RL (207,000+ miles) but did not pressure me to have it done as it was expensive. I did follow his recommendation a replacement)-- for my high-mileage RL (207,000+ miles) but did not pressure me to have it done as it was expensive. I did follow his recommendation and all was completed on time. He kept me updated throughout the day on the progress of the service. I was provided with a "loaner" for the day. All-in-all, a great -- yet expensive -- day at Acrua of Peabody! More

Acura of Peabody was a truly professional and courteous dealership. The place was immaculate, the sales experience was great, and the customer care package was impressive. dealership. The place was immaculate, the sales experience was great, and the customer care package was impressive. More

I had to have my rear brakes repaired and had regular service done at the same time. Total bill was about $770. Except as noted below, work appears to have been done in a professional way; I was advise service done at the same time. Total bill was about $770. Except as noted below, work appears to have been done in a professional way; I was advised twice during the day as to progress; I got my Acura back the same day; the total price appeard to be fair; and quality and customer service was excellent. The exception: Someone decided to add to my bill the cost of replacing the wheel lock key, which apparently came apart during use while fixing my brakes. The last time the wheel lock key had been used before this visit occurred at Acura of Peabody (I had tires rotated during service last year.) I had not used it, and I objected to paying for something that was not defective previously. Phi removed it from the final bill during our last telephone conversation (although he talked vaguely about removing the charge, I had to ask him directly if he was going to do that before he agreed to do so). But, on a total bill of over $750, an extra charge of $20 should not have been added at 4:00 in the afternoon to start with. More

The dearlership and especially Larry was extremely courteous, helpful and informative. We had wanted another Acura for years and the dealership went out of their way to accomodate our needs. They work courteous, helpful and informative. We had wanted another Acura for years and the dealership went out of their way to accomodate our needs. They worked very hard to meet all of our needs, especially on price within our budget! More

They were ready for my car when I arrived. The salesman who sold it to me four years ago stopped by to say hello. He still remembers that I drive a 6-speed manual transmission. The service representative who sold it to me four years ago stopped by to say hello. He still remembers that I drive a 6-speed manual transmission. The service representative was cheerful and polite and he remembered what they had done to the car on its last visit. A very nice man in one of their new SUV's drove me to my cousin's house so I wouldn't have to wait at the dealership. They phoned me to update progress and let me know when the car would be ready. It was ready on time, the work was done well, and the car was immaculately clean. I have a dog, so I know when the car is really clean! I was on my was at the time I needed to be. What more could I want??? More

Michael Ruch was inefficient, rude, and was not interested in customer satisfaction. When service was not carried out in the timely manner as promised- he rudely suggested that we take it to anothe interested in customer satisfaction. When service was not carried out in the timely manner as promised- he rudely suggested that we take it to another dealer. We had made an appointment in advanced and acura gave us an estimated time frame for the vehicle to be diagnosed- however, it wasnt even looked at within their time window or a reasonable time after. More

I have owned Saabs, BMWs, Audis, a Jeep and most recently my Acura. I am very familiar with the higher end auto service routine. Without question, Acura of Peabody has stood head and shoulders above any othe my Acura. I am very familiar with the higher end auto service routine. Without question, Acura of Peabody has stood head and shoulders above any other shop in terms of service rep knowledge and people skills. I am way out of warranty and yet come back here because they are thorough and will not quit until the job is perfect. They have worked with Acura to get a discount on a few problems that were very expensive and unusual for that car. It clearly makes me want to buy another Acura when the time comes if the service will be performed to this level. More

I absolutely would and DO recommend this dealership. I love this dealer. I can't think of one time I have been disappointed. The entire service team, waiting area, ambiance, COFFEE!!!!, are all exceptiona love this dealer. I can't think of one time I have been disappointed. The entire service team, waiting area, ambiance, COFFEE!!!!, are all exceptional. I love Acura (the auto)- and having a dealer like Acura of Peabody so close to me is such a blessing. Kudos! Good job! Woo! Hoo! More

David has been great from the beginning. He's been patient with me but also gave me enough attention and regard me as an important customer from the get go. He's knowledgable and willing to spend the patient with me but also gave me enough attention and regard me as an important customer from the get go. He's knowledgable and willing to spend the time to provide me with the information I need about the car. I have been to a number of dealerships (mostly Lexus and Acura) and I'd say I have the best car buying experience in this dealership. More