Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Acura of Pleasanton
Pleasanton, CA
1,184 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,184 reviews
July 18, 2019
Excellent as usual I was told the service would take about an hour and a half; it took a little less than that. and everything was done perfectly. I will be back for m I was told the service would take about an hour and a half; it took a little less than that. and everything was done perfectly. I will be back for my next service. More
by DAN.JURCA
Verified CustomerEmployees Worked With
Gary Chan
July 18, 2019
Fast response, great customer service My car stuck in the parking gear as soon as I arrived home from work. It won’t start nor the shift could be moved. After calling the office, I was i My car stuck in the parking gear as soon as I arrived home from work. It won’t start nor the shift could be moved. After calling the office, I was instructed to call tow truck and had the car towed to the dealer after the hour. I called the dealer the very next morning, Gary was nice enough to offer the fastest service as I have a meeting in the office that day. In about 45 mins, a Lyft was arranged to pick me up and I got my car at 10am to drive to work. The process was fast and Gary called back twice to let me know the estimated pick up time and arrange the pick up. I would highly recommend the service! More
by Gina
Employees Worked With
Gary Chan
July 17, 2019
Shaun Dortch Shaun looked after me and my car, He showed me my car's service history and let me know what my car missed and what it needs to get it running for ano Shaun looked after me and my car, He showed me my car's service history and let me know what my car missed and what it needs to get it running for another 100K miles. Thanks Shaun for all your help! More
by J.ALMENDRALA
Employees Worked With
Shaun Dortch
July 17, 2019
Great Buying Experience I walked into the showroom not wanting to haggle buying a car and the experience and knowledge Victor Banales had made my buying experience a breeze. I walked into the showroom not wanting to haggle buying a car and the experience and knowledge Victor Banales had made my buying experience a breeze. He explained all the features of the car on sale, the warranty etc and without any haggling we were out the door with the car I wanted in less than an hour. More
by Razz
Employees Worked With
Victor Banales, Justin Hernandez
July 13, 2019
Service light came on at 205k washed car got ride to home follow up on extra items that are just be aware of brake are good light came on at 205k washed car got ride to home follow up on extra items that are just be aware of brake are good More
by GORDONLANG66
Employees Worked With
Landon Bura
July 12, 2019
Great service Acura Of Pleasanton really cares for their guests, and goes over and beyond to make your time there comfortable while waiting for your car. Shaun arr Acura Of Pleasanton really cares for their guests, and goes over and beyond to make your time there comfortable while waiting for your car. Shaun arranged a Lyft so I could shop while waiting for my 3 hour service to be complete. They were prompt and had my car done in the time window they had given me. More
by D Madrid
Employees Worked With
Shaun Dortch
July 12, 2019
Auto maintenance service It’s a pain to have to take the time to take the auto in for service. However, Pleasanton Acura and Shaun made it as easy as possible to get through t It’s a pain to have to take the time to take the auto in for service. However, Pleasanton Acura and Shaun made it as easy as possible to get through the ordeal. They have a nice waiting room with drinks and snacks. Shaun kept me updated on the status of my oil change. Thanks! More
by DWITRA99
Employees Worked With
Shaun Dortch
July 11, 2019
Acura service Team We want to thank you a lot for the outstanding service and the wonderful team you have Acura. My husband and I keep mentioning how helpful, honest and We want to thank you a lot for the outstanding service and the wonderful team you have Acura. My husband and I keep mentioning how helpful, honest and friendly the service team is and we keep sharing that with our friends. Keep it up Acura team. You’re the best!!! More
by HANAN_RD06
Employees Worked With
Gary Chan
July 11, 2019
July 2019 service I had to have brake fluid flushed. Did an oil change at the same time. Ashley is super friendly, and very knowledgeable. Good addition to the service I had to have brake fluid flushed. Did an oil change at the same time. Ashley is super friendly, and very knowledgeable. Good addition to the service advisor team. More
by TEDWOLFRAM
Employees Worked With
Ashley Fritze
July 10, 2019
Outstanding Customer Service I was going to take my Acura to a local Mechanic for repairs when I was assigned Gary Chan from your Acura dealership. He displayed outstanding cust I was going to take my Acura to a local Mechanic for repairs when I was assigned Gary Chan from your Acura dealership. He displayed outstanding customer service skills and when out of his way to keep us coming back to Accra of Pleasanton. More
by TONYKIRST
Employees Worked With
Gary Chan
