Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Acura of Pleasanton
Pleasanton, CA
1,184 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,184 reviews
July 09, 2019
Acura of Pleasanton Service Center Just had my car serviced and with great customer service. Very friendly and professional. Great communications and sensitive to time. Would hope to ha Just had my car serviced and with great customer service. Very friendly and professional. Great communications and sensitive to time. Would hope to have Ashley assist me in the future again. More
by ZACHNSUM
Verified CustomerEmployees Worked With
Ashley Fritze
July 09, 2019
The Air conditioner had stopped working As always, I was pleased with the service --I was kept informed by the Advisor, Ashley Fritze, and pleased to learn that the problem could be fixed. A As always, I was pleased with the service --I was kept informed by the Advisor, Ashley Fritze, and pleased to learn that the problem could be fixed. Ashley kept me informed of the progress. More
by MARYANN5
Employees Worked With
Ashley Fritze
July 09, 2019
Great service Ashley did an excellent job. She addressed the service issues correctly and had everything taken care of for me. I was very pleased with her service Ashley did an excellent job. She addressed the service issues correctly and had everything taken care of for me. I was very pleased with her service. More
by TNARDOZZO
Employees Worked With
Ashley Fritze
July 08, 2019
Recall service Every time I come to the Acura of Pleasanton it’s a pleasant visit. The staff is alway super friendly and very helpful. If the appointment is going to Every time I come to the Acura of Pleasanton it’s a pleasant visit. The staff is alway super friendly and very helpful. If the appointment is going to be a long one they shuttle me to where I need to go and bring me back when I’m ready. I always have a great experience. More
by DONNADELEON
Employees Worked With
Shaun Dortch
July 08, 2019
Great Service & Friendly and yet professional environment. Was glad to meet Shaun and got him to help with the Service. He was informative and very helpful with the status of my car. Really am appreciated hi Was glad to meet Shaun and got him to help with the Service. He was informative and very helpful with the status of my car. Really am appreciated his help. Thanks Shaun! Hope to see you next time! More
by DAWN
Employees Worked With
Shaun Dortch
July 08, 2019
One of the best experiences purchasing a car EVER! The people that worked with me at Pleasanton Acura were not pushy. In fact, they were honest and very helpful! They gave me an incredible deal! Than The people that worked with me at Pleasanton Acura were not pushy. In fact, they were honest and very helpful! They gave me an incredible deal! Thank you Pleasanton Acura!!! More
by SKGARRIFIELD
Employees Worked With
Helder Pereira, Sam Alroubai, Justin Hernandez
July 07, 2019
A12 Service and Recall Service Shaun was professional, friendly and accommodating. He explained what the A12 service included, fixed the part associated with the taillight recall, a Shaun was professional, friendly and accommodating. He explained what the A12 service included, fixed the part associated with the taillight recall, and ordered another needed part for a broken door handle bracket. Although this required two visits, both services were completed in the promised time frame. Overall, a positive experience. More
by KRISNOLANYOUNG
Employees Worked With
Shaun Dortch
July 07, 2019
Battery drain Service was great.they found the problem and lucky for me it was related to another issue with the AC, saving me money by having both fixed in one sho Service was great.they found the problem and lucky for me it was related to another issue with the AC, saving me money by having both fixed in one shot. More
by MANIJASSAR
Employees Worked With
Janel Reavis
July 07, 2019
MDX - tail light recall/repair Prompt processing of work (I did my part, too - made an appointment & arrived on time). Was completed when promised. Service rep brought additional co Prompt processing of work (I did my part, too - made an appointment & arrived on time). Was completed when promised. Service rep brought additional concerns re extended warranty to cover peeling paint, recent service due date, etc, to my attention. Felt my needs as customer were important & was very taken care of. More
by LROTH
Employees Worked With
Gary Chan
July 07, 2019
Nice and fast experience I email the dealership and was in contact with Victor throughout the purchasing process. He response to my email was quick and we were able to hash ou I email the dealership and was in contact with Victor throughout the purchasing process. He response to my email was quick and we were able to hash out a price point I could agree on. I came there and he was very nice and made the car buying process quick and easy. More
by anh-lam
Employees Worked With
Victor Banales
