Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Acura of Pleasanton
Pleasanton, CA
1,184 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,184 reviews
July 06, 2019
Great customer seevice Great customer service , friendly. Will recommend to other friends. Keep up the good work and continue your good service. Looking forward to working Great customer service , friendly. Will recommend to other friends. Keep up the good work and continue your good service. Looking forward to working with your department again. More
by PHANIRAJ_HARAVU
Verified CustomerEmployees Worked With
Shaun Dortch
July 06, 2019
Outstanding customer service Overall great experience with my service visit. My family has purchased six Acuras over the past 20 years from this dealership. We have always had gr Overall great experience with my service visit. My family has purchased six Acuras over the past 20 years from this dealership. We have always had great customer service. I highly recommend this dealership. More
by MARCPERRY33
Employees Worked With
Shaun Dortch
July 06, 2019
Why I bought my Acura in Pleasanton I’ve been shopping for awhile and Acura of Pleasanton gave me a deal no one else could match! They are very professional and helpful! I’ve been shopping for awhile and Acura of Pleasanton gave me a deal no one else could match! They are very professional and helpful! More
by SKGARRIFIELD
Employees Worked With
Helder Pereira, Sam Alroubai, Justin Hernandez
July 06, 2019
New Car Purchase This is our second purchase from Robert Whitlow. Our first was back in 2003. Robert still remembers us and made the process very smooth and easy. He a This is our second purchase from Robert Whitlow. Our first was back in 2003. Robert still remembers us and made the process very smooth and easy. He and Igor Finkel(Sales Manager) were able to locate the vehicle of our choice with the color options we wanted and have it delivered shortly after completing the paperwork. The touch screen table made the signing of the paperback fast and simple. No more bundles of paperwork, just a flash drive with all signed paperwork. More
by ROLMARCOS
Employees Worked With
Igor Finkel, Robert Whitlow
July 05, 2019
Problem not fixed We brought our MDX in for maintenance and noise. The service people said they weren’t able to diagnose because the noise was not there when they teste We brought our MDX in for maintenance and noise. The service people said they weren’t able to diagnose because the noise was not there when they tested it. The noise was back the following day. Today, we brought the car back to the shop to get the sound checked again. We brought the car in at 7AM, and we called again at 4PM because we did not hear any updates at all, they said they did not have any updates and would call back because they are too busy. To add, all of the times we have been, we have requested a loaner car as it is our only vehicle. The response is always there are no loaners available. I understand for normal maintenance, however, if you know that the car can’t be fixed in one day, loaners should be available for their customers. More
by KFLORENDO
Employees Worked With
Ashley Fritze
July 05, 2019
Both the man who first came to the car and Landon were great Brought our MDX in for recall. Landon was very efficient. He also contacted me as soon as it was repaired and represented your dealership in very pr Brought our MDX in for recall. Landon was very efficient. He also contacted me as soon as it was repaired and represented your dealership in very professionally. More
by JerryS
Employees Worked With
Landon Bura
July 05, 2019
Air Conditioner Repair Service consultant Ashley was excellent. My one concern was the scheduling of the appointment. I needed to wait for the repair, but the appointment wa Service consultant Ashley was excellent. My one concern was the scheduling of the appointment. I needed to wait for the repair, but the appointment was scheduled for 1:00 PM. I got there on time, but when I finished with Ashley, all technicians went on lunch break. I ended up waiting 4 hours for the repair. If my appointment would have been scheduled for 2:30 PM, I could have saved myself 1.5 hours of sitting in the waiting area. More
by FLESSNER
Employees Worked With
Ashley Fritze
July 04, 2019
Battery replacement - within warranty I worked with Ashely and she was very helpful from the start, trying to understand what happened with the vehicle. I mentioend the car and battery wer I worked with Ashely and she was very helpful from the start, trying to understand what happened with the vehicle. I mentioend the car and battery were still new (only 3 yrs since purchase date) and parts were OEM. She suspected battery but also said it was important to check to the alternator. She laid out a plan of checks and when she would contact me. Car was ready well before the time she initially mentioend it might take. Turned out to be battery replacement, within warranty. Overall, great job and effortless fix for me. More
by SURAJSUBASH
Employees Worked With
Ashley Fritze
July 04, 2019
Service visit Everyone is very professional here. They took great care and are quick to turn it around. I also noticed a female mechanic, which is awesome. Everyone is very professional here. They took great care and are quick to turn it around. I also noticed a female mechanic, which is awesome. More
by CAKBABE2@YAHOO.COM
Employees Worked With
Shaun Dortch
July 04, 2019
Marisol kept me updated Service was backlogged ahead of a holiday and there were no loaners, problematic for me. Marisol was great about keeping me updated on service progres Service was backlogged ahead of a holiday and there were no loaners, problematic for me. Marisol was great about keeping me updated on service progress More
by ELI
Employees Worked With
Marisol Arvizu
