Acura of Pleasanton

Acura of Pleasanton responded

Thank you LADYNGEE for taking the time to share your recent service visit details with us. We appreciate allowing Shaun Dortch to assist and your feedback. Our goal is to provide the best possible Acura ownership experience but it appears we feel short of this. We would like to discuss it with you further so that we can identify what happened leading up to your visit. At your earliest convenience, please contact our Service Manager, Janel Reavis at 888-694-1140 for assistance. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Thank you very much Mr. Schapira for letting us know about your recent service visit. We appreciate allowing our dealership and Marisol to be a part of your Acura ownership for the 6+ years. We know you have choices when it comes to maintenance and happy we could continue to be a part of your Acura RDX journey. Should there ever be any questions or inquiry, please feel free to let Marisol or any of our teammates know what we can do to assist. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Thank you Chowdaryrs99 for taking a moment to share of your recent service visit to our dealership. We appreciate your feedback, praise and allowing our team to earn your business. We know bringing one's vehicle in for maintenance, especially first thing in the morning is rarely a highlight of anyone's day but having teammates like Michael Capas that are passionate in providing the best possible experience while doing so can make all the difference. We thank you again for choosing us and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Hi Ms. Fornaci, our goal is for 100% satisfaction, and we are happy to see you had such a positive, stress-free service experience. We appreciate allowing teammates Marisol Arvizu and Ashley Fritze to be a part of your Acura MDX journey. Having a safe and reliable vehicle for all our owners is very important to our dealership and our top priority. We hope to be of service to you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

JLO17, we're so glad that we were able to go above and beyond your expectations! There are so many choices when shopping for your next vehicle and we appreciate allowing teammates, Victor, Lynn, Sam and our dealership to be the one to earn your business. Please let us know if there is anything else we can do for you; we are more than happy to help and thank you again for the great review! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Hi MK, we strive for 100% Acura ownership satisfaction and it is great to know you had such a positive service experience with us. We understand our guests have choices when it comes to a dealership and appreciate allowing teammate Marisol to earn your business. Having a safe and reliable vehicle is very important to our guests as well as our team, we thank you for letting be a part of your Acura ownership journey. We look forward to being of service again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Hello Ms. Stanworth, we're glad to hear you enjoyed your recent visit. Thank you for sharing of your experience during your service visit to our dealership. We appreciate allowing teammates, Ashley Fritze and previously Marisol Arvizu to be a part of your Acura ownership experience. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but we are focused to provide the best possible experience while doing so. Our dealership is committed to provide the best possible ownership experience for your family and thank you for allowing us to be a part of it for the past 6+ years. We look forward to serving you again in the future and please let us know if we can ever be of any assistance. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Taylormayd67, thank you so much for the positive review! We appreciate your time to let us know about your service visit with our dealership. We know everyone's time is valuable and we are very proud of all our teammates like Shaun Dortch in their commitment to ensuring we provide a proper Acura ownership experience. We are always more than happy to assist you if anything else comes up. Take care! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Thank you Ms Ferrari for choosing our dealership and allowing us another opportunity to earn your business with your Acura TSX. We appreciate your feedback and sharing of both your previous and current experiences with our service department. We are always looking for ways to improve our guest experience and having the right teammates like, Shaun Dortch can make all the difference. Please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Lruiz, we're so glad that we were able to go above and beyond your expectations! Thank you for sharing of your experience with teammate Landon Bura during your service visit at our dealership. Your time is valuable and with so many choices in the market we appreciate allowing us to earn your business. As your Acura ownership partner, we are committed to provide the highest level of ownership satisfaction and will always make every effort to minimize any inconvenience. We thank you and your wife for choosing our dealership to be a part of your Acura journey. So please feel free to let us know if there are ever any questions, we are here to help! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton