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Acura of Pleasanton

Pleasanton, CA

5.0
1,246 Reviews

4355 Rosewood Drive

Pleasanton, CA

94588

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Showing 1,246 reviews

August 07, 2019

Purchasing an Acura My husband and I were referred to the Pleasanton Acura dealership by one of our friend. We had a great experience purchasing our first Acura MDX. Step More

by SWT_ELI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Lao
Aug 08, 2019 -

Acura of Pleasanton responded

Swt_eli, we're glad you had such a wonderful experience with us! Congratulations on your first Acura MDX! We're happy you found teammate, Stephen Lao to be so supportive during your experience here at Acura of Pleasanton while shopping for your next vehicle. It's great to hear that someone you knew too had a great experience with us. We are committed to be a part of your Acura journey and should ever there be any questions or inquiry about your new MDX, please feel free to let us know what we can do to assist. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

August 06, 2019

Follow Up on routine service I have only used Acura of Pleasanton for servicing my Acura TL since I purchased it there. They are always the best. If they give you a time the vehic More

by DRUMNWALT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Landon Bura
Aug 08, 2019 -

Acura of Pleasanton responded

Thank you DRUMNWALT for choosing our dealership and allowing us another opportunity to earn your business with your Acura TL. When it comes to maintenance or repairs, we know our guests have choices and we are happy to continue to be yours. Having teammates that are passionate about customer service can make all the difference and we appreciate your feedback. Thank you for sharing of your recent service visit with teammate Landon Bura. We look forward to being your Acura partner, so please feel free to let us know if there is ever anything we can do to assist. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

August 05, 2019

Finally a great person in sales. I tried to buy my last two MDX's from you (2005 and 2017) and was left standing in the parking lot after initial contact so those sales went to Concor More

by bkollo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronald Andrews
Aug 06, 2019 -

Acura of Pleasanton responded

Bkollo, we are very happy we could provide you with a positive experience! Thank you for sharing of both your previous and recent visits with our dealership. We appreciate allowing our dealership another opportunity to try to earn your business. It is never our intent to ignore any of our guests and we are always trying to improve our processes to ensure this doesn't ever happen. Congratulations on your next Acura purchase and thank you for letting us know about your visit with teammate Ron Andrews. We depending 100% on our teammates to represent our dealership and guests. As your Acura partner, please feel free to let us know if there is ever any questions about your new Acura, we are here to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

August 04, 2019

Great job This was an Amazing level of service. Appreciated the speedy closing and the car delivery. My new car buying experience was made incredibly joyful by More

by SHESKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Lao
Aug 06, 2019 -

Acura of Pleasanton responded

Congratulations Ms. Heske on your new Acura delivery and we're happy you found our dealership to be so supportive during your visit here at Acura of Pleasanton. Earning the confidence of our guests is a top priority for all our teammates. We appreciate allowing Stephen Lao to be a part of your Acura journey. Shopping or leasing for a new vehicle is still a huge life event to many owners and we thank you for providing us the opportunity to be a part of it. Your feedback means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

August 03, 2019

70K maintenance Great service advice and fast speed, friendly service. Complimentary car wash is a nice touch at the time and I hope this is something that Acura Ple More

by SATSUKI_NAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
Aug 06, 2019 -

Acura of Pleasanton responded

Thank you Satsuki_Nan for sharing of your experience during your service visit to our dealership. We appreciate your feedback and allowing teammate Shaun Dortch to be a part of your Acura ownership experience. We know finding time for maintenance or repairs is rarely a highlight of anyone's schedule but having teammates that are committed to provide the best possible experience while doing so can make all the difference. We thank you again for choosing us and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

August 03, 2019

Excellent service center Very satisfied with the service for my Acura TLX. Marisol was exceptionally helpful. She went above and beyond to fix the TLS issue with gear shifter More

by AJAYP97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Aug 06, 2019 -

Acura of Pleasanton responded

Hello AJAYP97, thank you for your kind review; we are happy to pass along your comments to the team here at Acura of Pleasanton! Thank you for choosing our dealership and allowing us an opportunity to earn your business with your Acura TLX. Your feedback is valuable and will be use to improve our guest experiences. We appreciate allowing teammate Marisol Arvizu be a part of your service visit. Please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

August 02, 2019

A1 Service for My 2019 RDX I have used this dealer for many years. I have a 2019 RDX but I previously had a 2005 TL. All the service had been done by Acura of Pleasanton. This d More

by PEGGYP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
Aug 05, 2019 -

Acura of Pleasanton responded

Peggyp, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Acura of Pleasanton. Thank you for all the years of allowing our dealership to be a part of your Acura ownership experience, starting with your 2005 Acura TL and now with your new 2019 Acura RDX. We appreciate allowing Shaun Dortch to earn your business at this visit and we look forward to another 14 years! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

August 01, 2019

Great Service Landon was great and the service was fast and effective. I think the cost is a little high. Overall, I highly recommend this acura dealer. More

by JAMES2828
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Landon Bura
Aug 05, 2019 -

Acura of Pleasanton responded

Thank you James2828 for choosing our dealership and allowing us an opportunity to earn your business. We appreciate your feedback and sharing of both your recent experience with our service department. Your comments have been shared with our department leaders for review. We are always looking for ways to improve our guest experience and having the right teammates like, Landon Bura make all the difference. Please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

August 01, 2019

No vacuum My car supposed to be vacuumed but it’s dirty when I picked up. It happened all the time when I brought in for services More

by TUOC_NGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marisol Arvizu
Aug 21, 2019 -

Acura of Pleasanton responded

Thank you Tuoc for sharing of your recent service experience with our dealership. We appreciate you allowing our team an opportunity to earn your business once again. Our dealership is committed to providing each guest a great ownership experience, however, it appears that your recent visit was less than perfect. Your feedback was shared with our management team and will be used to review our processes. We take every opportunity as an chance to learn and improve where possible because we are committed to provide a better Acura experience for our guests. We appreciate the feedback, and would like to discuss it with you further. Please contact our service manager, Janel Reavis or Michael Capas (888-694-1140) at your earliest convenience. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

August 01, 2019

A1 and recall service completed on time. Excellent withs A1 service and software update required by recall completed on time as promised, but interior of car was not cleaned as I assumed. Tha More

by ROLANDODELAPENA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Fritze
Aug 02, 2019 -

Acura of Pleasanton responded

Thank you Mr DeLa Pena for sharing of your experience with Ashley Fritze and our service department. We appreciate allowing our team to provide care for your Acura TLX. Your feedback has been shared with our management and investigation as to what caused the oversight has been tasked. We are committed to be a part of your Acura ownership and want all our guests to have an outstanding service visit. We regret that your recent visit was less than perfect and would like to assist. If you are ever in our area, please feel free to stop by for a courtesy vacuum. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

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