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Acura of Pleasanton

Pleasanton, CA

5.0
1,182 Reviews

4355 Rosewood Drive

Pleasanton, CA

94588

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Showing 1,182 reviews

June 23, 2019

A-1 service Quick, friendly, great service. Michael was courteous and helpful, and that's why I have been doing business with Acura Pleasanton for 10 years now. More

by WENTAOSHIH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Capas
Jun 25, 2019 -

Acura of Pleasanton responded

Wentaoshih, thank you for your kind review; we are happy to pass along your comments to the team here at Acura of Pleasanton! We appreciate allowing both teammate Michael Capas and our dealership to be a part of your Acura ownership experience for the past 10+ years! It is OUR honor to be your partner. Should there ever be any questions about your Acura or when ready, your next one. Please don't hesitate to let us know what we can do to assist. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

June 22, 2019

Maintenance Service Landon was thorough in checking what service my car may need for the 150000 miles maintenance service. It is great service for someone who needs help More

by MPINGFUNG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Landon Bura
Jun 23, 2019 -

Acura of Pleasanton responded

Hi MPING FUNG, we always strive for 100% satisfaction, and it is great to see you had such a positive 150,000 mile service experience. We understand our guests have choices when it comes to maintenance and appreciate allowing teammate Landon Bura to earn your business. Having a safe and reliable vehicle is very important to our guests as well as our team, we thank you for letting be a part of your Acura ownership journey. We look forward to being of service again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

June 20, 2019

Great Service , thorough explanations of services being performed to my car. All the staff is very nice and helpful. They provided a ride to my work and picked me u More

by SERAZO0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
Jun 23, 2019 -

Acura of Pleasanton responded

Hi Sera we strive for complete satisfaction, and it is great to see you had such a positive service experience. We understand our guests have choices when it comes to a dealership and appreciate allowing teammate Shaun Dortch to earn your business. Having a safe and reliable vehicle is very important to our guests as well as our team, we thank you for letting be a part of your Acura ownership journey. We look forward to being of service again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

June 20, 2019

Quick smooth service Gary was professional and let me know what was going on every step of the way. Lyft service worked out great and also cleaned out all the big on my c More

by JOHNCHOE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Chan
Jun 23, 2019 -

Acura of Pleasanton responded

Hello John, we always aim to provide a top quality service experience to every guest, and are pleased to hear that you enjoyed your recent visit here at Acura of Pleasanton! We appreciate allowing teammate Gary Chan an opportunity to earn your business and sincerely thank you for the positive review. Using ride sharing is just one way we are improving our guest's service experience. If there are ever any inquiry, please let us know. Otherwise, when its time for maintenance, we look forward to seeing you again! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

June 20, 2019

Great and Quick Maintenance Service Oil change and tire rotation took about an hour. The service rep also vacuumed my car. I arrived at 8:30am and it was done around 9:30am. Having an More

by AllenLee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Fritze
Jun 23, 2019 -

Acura of Pleasanton responded

Hi Allen, we strive for 100% satisfaction and it is great to see you had such a positive service visit. We understand our guests have choices when it comes to a dealership and appreciate allowing teammate Ashley Fritze the opportunity to earn your business. Having a safe and reliable vehicle is very important to our guests as well as our team, we thank you for letting be a part of your Acura ownership journey. We look forward to being of service again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

June 20, 2019

B12 Service & Check Transmission Light Excellent service, and service consultant Gary was friendly, courteous, and very reachable. Car was ready when they said it would be and called to let More

by DARCIERI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Chan
Jun 23, 2019 -

Acura of Pleasanton responded

Thank you Darci for sharing of your experience with teammate Gary Chan while visiting our service department. We appreciate allowing us the opportunity to provide the highest level of care and keeping your Acura factory safe. Your time is valuable, and our goal is to be a efficient as possible.. As your Acura ownership partner, we are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

June 19, 2019

Absolutely hassle-free Marisol was very pleasant to interact with. No stress. I was in and out in no time to drop off my car. Basic service was done very quickly and got my More

by CASPER44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Jun 23, 2019 -

Acura of Pleasanton responded

Thank you Casper for sharing of your experience with Marisol Arvizu and our service department. We appreciate allowing us the opportunity to provide the highest level of care for your Acura. Your time is valuable, and we are committed to provide a smooth service experience.. As your Acura ownership partner, we are always ready to help, so please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

June 19, 2019

Always Great Service I have purchased my last three cars from Acura of Pleasanton. They have always provided great service. All staff is very courteous, friendly and h More

by MARIA P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Jun 23, 2019 -

Acura of Pleasanton responded

Hello Maria P, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Acura of Pleasanton. We appreciate allowing teammate Marisol Arvizu and our team to be a part of your continuing Acura journey. We understand that having a safe and reliable vehicle is very important to all our guests. Thank you for choosing our dealership for the past three Acura vehicles and we hope to be of service to you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

June 18, 2019

Always quality customer service. My car has over 100k miles on it. Normally i'd take it to a 3rd party mechanic to save money. However, they provide excellent customer service and hon More

by GERRY_GEORGE510
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Fritze, Landon Bura, Marisol Arvizu, Shaun Dortch
Jun 23, 2019 -

Acura of Pleasanton responded

Hello Gerry and thank you for taking the time to leave this review for us at Acura of Pleasanton. We're proud that we are able to continue to meet your expectations! We know our guests have choices when it comes to maintenance, especially if the vehicle is older or has higher mileage. We appreciate allowing teammates Landon, Ashley, Marisol and Shaun to be a part of your continuing Acura journey. We do hope we can continue to be of assistance in the future! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

June 18, 2019

Great service!!! Everyone is nice.Ashley very accommodating and helpful,explained everything.Also she made it sure our car was vacuumed properly,though car wash wasnt More

by ORCHID822
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Fritze
Jun 23, 2019 -

Acura of Pleasanton responded

Thank you Orchid822 for choosing our dealership and allowing us an opportunity to earn your business. We appreciate your feedback and sharing your recent experience with our service department. We are always looking for ways to improve our guest experience and having the right teammates like Ashley Fritze make all the difference. Please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

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