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Acura of Pleasanton
Pleasanton, CA
1,184 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,184 reviews
June 01, 2019
Oil change Overall good experience. However, I didn't get any updates on my car which is a bit annoying. Phone calls requesting status provide no details. Tex Overall good experience. However, I didn't get any updates on my car which is a bit annoying. Phone calls requesting status provide no details. Text or email updates would have made this a 5 (overall) star rating. Gary and Marisol are great and I appreciated their help and service. More
by KLAW5050
Verified CustomerEmployees Worked With
Gary Chan, Marisol Arvizu
May 31, 2019
A1 and recall service Excellent scheduling, accepting, and timely service. Shuttle service offered at accepting desk. Explained the service items in details. Provided me wi Excellent scheduling, accepting, and timely service. Shuttle service offered at accepting desk. Explained the service items in details. Provided me with options that fits my work schedule best. More
by xiaolingz
Employees Worked With
Ashley Fritze
May 31, 2019
Ron from Internet Sales is Awesome! My wife and I couldn’t be happier with our buying experience with Ron! He made us feel comfortable and was not pushy at all. We had to travel from San My wife and I couldn’t be happier with our buying experience with Ron! He made us feel comfortable and was not pushy at all. We had to travel from San Jose for the vehicle and he was willing to meet us late at night on his day off to accommodate us. Thank you Ron for your help. More
by mahern85
Employees Worked With
Ronald Andrews
May 31, 2019
Great service and personalized attention very personal care and attention to detail. Ashley Fritze iis a very caring person. Service area is well designed to provide privacy for making calls very personal care and attention to detail. Ashley Fritze iis a very caring person. Service area is well designed to provide privacy for making calls and doing other work. I was able to use my wait time very productively. thx. More
by DINESHBAJAJ
Employees Worked With
Ashley Fritze
May 30, 2019
2019 Acura RDX The dealership is clean and everyone was friendly and accommodating. The process did not take too long. I love my new car. I would recommend this The dealership is clean and everyone was friendly and accommodating. The process did not take too long. I love my new car. I would recommend this dealership to my friends. More
by GabbyC
Employees Worked With
Stephen Lao, Peter Han, Vanessa Strand, Justin Hernandez
May 30, 2019
regular maintenance and 2 recalls I had a 7 am appointment but there was no one there when I arrived at 7 am. A fellow working in the garage helped me and signed in my car so that I c I had a 7 am appointment but there was no one there when I arrived at 7 am. A fellow working in the garage helped me and signed in my car so that I could leave. Maintenance was completed as scheduled. I did notice on the autopoint report that interior vacuum and clean windows was included in my service but this was not done. More
by NORAMACBRYDE
Employees Worked With
Marisol Arvizu
May 29, 2019
Simply amazing dealership I had leased vehicle so many times and dealt with many sales managers in my life but this dealership and sales person Ron Andrews, sales manager Sam a I had leased vehicle so many times and dealt with many sales managers in my life but this dealership and sales person Ron Andrews, sales manager Sam and finance manager Justin stood out the best so far. Transparency was the key which I experienced with this dealership and I feel is the most important when dealing with sales person and of course finance manager. More
by JPATEL7408
Employees Worked With
Ronald Andrews, Justin Hernandez
May 28, 2019
Minor service They were able to get my car done quickly! I was very pleased with the service, the waiting area is great, I really like the new phone charger! They were able to get my car done quickly! I was very pleased with the service, the waiting area is great, I really like the new phone charger! More
by ETHANFALLS
Employees Worked With
Shaun Dortch
May 27, 2019
Very smooth process Farooq is the agent who took care of my purchase. He tried his best to give me the good deal. After his working hours, he still spent half hour to exp Farooq is the agent who took care of my purchase. He tried his best to give me the good deal. After his working hours, he still spent half hour to explain a lot of the functions of my new cars. I really appreciate that! More
by janeyc4s
Employees Worked With
Farooq Omar
May 26, 2019
Great Service! Scheduling was very convenient with Acura of Pleasanton for a Saturday appointment. We had two recall notice fixes that they attended to. Our Service Scheduling was very convenient with Acura of Pleasanton for a Saturday appointment. We had two recall notice fixes that they attended to. Our Service Consultant, Gary Chan was awesome! He explained the details of the service and when we told him we would be later than our scheduled pickup time, he stayed a little after closing time to make sure we picked up our MDX. Thank you! More
by JABULENC
Employees Worked With
Gary Chan
