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Acura of Pleasanton

Pleasanton, CA

5.0
1,184 Reviews

4355 Rosewood Drive

Pleasanton, CA

94588

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Showing 1,184 reviews

May 23, 2019

Consistency I've been servicing my two Acura vehicles here since 2002 and I know that the work will be performed timely in a professional manner. More

by TCDY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Landon Bura
May 24, 2019 -

Acura of Pleasanton responded

Thank you TCDY for letting us know about your experience during your most recent service visit to our dealership. We appreciate your feedback and allowing teammate Landon Bura to be a part of your Acura ownership experience. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but having teammates that are passionate in providing the best possible experience while doing so can make all the difference. We thank you again for allowing our dealership to be a part of your Acura journey for the past 17 years and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

May 22, 2019

Oil Change Service A1 Shaun took good care of me. When I said I was running late he facilitated my paperwork quick, texted me when car was ready so all went well More

by SNVOVES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
May 23, 2019 -

Acura of Pleasanton responded

Thank you S. Voves for sharing of your recent visit with teammate Shaun Dortch and our service department. We appreciate allowing us the opportunity to provide the highest level of care, to be a part of your vehicle ownership and provide a personalized experience. As your Acura partner, please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

May 21, 2019

Not a great experience I went in because my B-16 Service was due, but the day before I was heading in the Check Emission light came on. The last time this light came on 6/7/ More

by Rbarthold
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marisol Arvizu
Jan 10, 2024 -

Acura of Pleasanton responded

Hi Rbarthold, At Hendrick, we strive to set the bar high to ensure our customer's receive the best service and would like to speak with you more about your recent experience. At a time that works for you, please contact Michael Sullivan @ 925-463-4700 to discuss further. Thank you, we appreciate your time.

May 20, 2019

Very friendly, efficient and quick. Everyone on staff is so nice each time I go there. From the person greeting/checking you in to the folks going over your paperwork. Landon Bura is one More

by PETER.VOLMUT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Helder Pereira, Jerry Pico, Gabriel Gonzalez, Landon Bura
May 20, 2019 -

Acura of Pleasanton responded

Hello Mr Volmut, we always strive to provide the best possible service experience to every guest, and are happy to hear that you enjoy every visit here at Acura of Pleasanton! We sincerely thank you for the positive review and appreciate allowing teammates Landon, Helder, Gabriel, and Jerry to earn and continue to earn your business. If there are ever any inquiry, please let us know. Otherwise, when its time for your MDX maintenance, we look forward to seeing you again! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

May 20, 2019

This was a regular maintenance service There is a predicable nature of when I bring my car to your dealership. I know the process and your representatives always set my expectations accordi More

by LINOP14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
May 22, 2019 -

Acura of Pleasanton responded

Hello Lino, we are committed to provide a top quality service experience to every guest, and are pleased to hear that you enjoyed your recent visit here at Acura of Pleasanton! We appreciate allowing teammate Marisol Arvizu to earn your business and sincerely thank you for the positive review. If there are ever any inquiry about your MDX, please let us know. Otherwise, when its time for maintenance, we look forward to seeing you again! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

May 20, 2019

New car purchase The manager present on May 19 started the quote with a really expensive price which is more then what’s stating on Acura official website, but because More

by ALIASIM67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Banales
May 20, 2019 -

Acura of Pleasanton responded

Congratulations on your new MDX and thank you Asim for sharing of your recent Acura shopping experience with our dealership. We appreciate allowing Victor Banales and our team an opportunity to serve you. Our dealership is committed to be a part of your vehicle ownership or shopping experience and we want all our guests to have an outstanding visit. Your feedback is valuable and has been shared with our management. It will be used to review our processes in the near future. If there is anything else we can help with, please feel free to contact any of our sales or service managers directly for assistance. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

May 25, 2019 -

ALIASIM67 responded

Thanks Victor for explaining the pricing details. Appreciate your help!!!

May 20, 2019

Fantastic!!! Fantastic experience working with Victor. The process was smooth and professional. I never felt pressured and I was able to get the pricing I needed. More

by LeBeeb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Banales
May 22, 2019 -

Acura of Pleasanton responded

Lebeeb, we're glad to hear you enjoyed your visit. Congratulations on your recent 2019 Acura RDX purchase and thank you for sharing of your experience with teammate Victor Banales. With so many choices in the market we appreciate allowing our dealership to earn your business. As your Acura ownership partner, we stand behind every vehicle we deliver, so please feel free to let us know if there are ever any questions about your new RDX! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

May 20, 2019

Great experience Victor was awesome, very nice and honest. Did everything to make sure I got the car I wanted and left happy. Didn’t feel pressured at all. More

by Samgoody01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Banales
May 22, 2019 -

Acura of Pleasanton responded

Congratulations Sam and thank you for sharing your positive experience while shopping for your new Acura. We appreciate letting us know about your experience with teammate Victor Banales while visiting our dealership. With so many choices in the market we appreciate allowing us to earn your business. As your Acura ownership partner, let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

May 19, 2019

Excellent, Fast and Competant Acura Pleasanton has the best service I have ever received and Marisol is, by far, the most knowlegable and hard-working customer service representati More

by BMCLAUD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
May 19, 2019 -

Acura of Pleasanton responded

Thank you Mr. Claudeanos for allowing our dealership to earn your business and for sharing of your experience with teammate Marisol Arvizu. We are committed to your safety and keeping your Acura TSX running in top factory condition. We appreciate letting our dealership be a part of your vehicles ownership. Should there ever be any inquiry, please feel free to let us know. We are always here to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

May 18, 2019

Excellent Service Service was quick and the recall work was quickly done. They found a clip broken near the driver side signal light and replaced it. They also fixed my More

by GDSABAD1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
May 20, 2019 -

Acura of Pleasanton responded

Gdsabad1, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Acura of Pleasanton. We appreciate choosing our dealership and allowing teammate Shaun Dortch to earn your business. We hope to be of service to you again in the future. Best wishes, Adam Toy Social Media Coordinator Acura of Pleasanton

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