Acura of Pleasanton

Great Customer Service Marisol Arvizu is an outstanding Service Advisor! She welcomed me, told me what and how long it would take. She was efficient, courteous and friend Marisol Arvizu is an outstanding Service Advisor! She welcomed me, told me what and how long it would take. She was efficient, courteous and friendly. From now on I'm requesting her for all my needs. More

wonderful from start to finish From setting up my appointment for recall of airbag, and then adding on service of oil change staff was super friendly and helpful. Worked with my sc From setting up my appointment for recall of airbag, and then adding on service of oil change staff was super friendly and helpful. Worked with my schedule and made sure vehicle was ready when promised. Made sure to keep me informed and added yet another service after vehicle inspection was complete and still had vehicle to me on time. More

Great I had good service Omar was great easygoing so also Mr Robert Whitlow The only thing I trusted your Trade in asser He assed les than kelly book va I had good service Omar was great easygoing so also Mr Robert Whitlow The only thing I trusted your Trade in asser He assed les than kelly book value Otherwise wise everything was great Thanks More

Friendly and helpful Everyone here has been super helpful. I am leasing an mdx and Ahmad helped me to find the right one. I highly recommend coming here. Everyone here has been super helpful. I am leasing an mdx and Ahmad helped me to find the right one. I highly recommend coming here. More

Great experience We worked with Stephen from Acura pleasanton and had a smooth experience through out. The expectations were clearly set and met. Very happy with the p We worked with Stephen from Acura pleasanton and had a smooth experience through out. The expectations were clearly set and met. Very happy with the purchase and service More

Excellent service Very professional, informative and excellent customer service. Very pleased with the staff and overall experience. Knowledgeable and comfortable area Very professional, informative and excellent customer service. Very pleased with the staff and overall experience. Knowledgeable and comfortable area while I was waiting for my vehicle. More

Best service ever I found my experience with you to be very professional with a knowledgeable service rep Marisol and I will definately return to your dealership for f I found my experience with you to be very professional with a knowledgeable service rep Marisol and I will definately return to your dealership for future service Thanks for the pleasant experience and promptness of your customer service. Job well done More

Outstanding customer service Gary was very helpful, explained what was done trying to get my car to do what I brought it in for. He made sure the mechanic checked the starter thr Gary was very helpful, explained what was done trying to get my car to do what I brought it in for. He made sure the mechanic checked the starter through the time my car was there to see if my car would act up. Of course it didn’t so I picked it up with no charge. My experience is always positive. More

Disappointing customer service I called to schedule a B1 service and the scheduler told me this was a quick service and I would HAVE to stay in the lobby while it is being done. Thi I called to schedule a B1 service and the scheduler told me this was a quick service and I would HAVE to stay in the lobby while it is being done. This hasn't been the case in the past but I said fine. Day of I check in on time and then told my "quick service" would actually be a 90min wait (originally I was told 45mins). So I asked if I could get a ride home and the agent said no problem-this was annoying since I had planned my day based on a quick service and needed to be back for a work meeting. If i had known I was able to just drop off and not have to stay I would have planned my day differently. Generally I like to drop my car off and pick it up near the end of the day-I do not work near the dealership and so scheduling/timing is very important for me. I arrived back to pick up my car just after 3PM and getting checked out took longer then it ever has. And when I finally got into my car the navigation screen was asking me to enter a pin code-I went back inside and it turns out the mechanic forgot to enter this (I had to have my battery replaced). The mechanic apologized and said "sorry about that-it's been a crazy day and I forgot" which is concerning and makes me wonder how thorough my service was? In the past I have always worked with Shaun and never had any issues. this service was very frustrating from scheduling to pick up. More

Wonderful, kind service I think the people are wonderful and kind. They even gave my grandson a toy while we waited for our car. I would have given them 5 stars but the reaso I think the people are wonderful and kind. They even gave my grandson a toy while we waited for our car. I would have given them 5 stars but the reason I didn't is because I brought my car in clean but when they tested the function of wipers and fluid they sprayed all over and never wiped my windows clean and had water spots all over my car. Other than that, awesome place and excellent service. More