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Acura of Pleasanton

Pleasanton, CA

5.0
1,192 Reviews

4355 Rosewood Drive

Pleasanton, CA

94588

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Showing 1,192 reviews

May 11, 2019

Excellent Service, As Always I recently had my car serviced for regular maintenance. Landon handled my service for me and was awesome. Great communication, super quick work. Ev More

by MEG9452
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Landon Bura
May 13, 2019 -

Acura of Pleasanton responded

Hello MEG9452, we always strive to provide a top quality service experience to every guest, and are pleased to hear that you enjoyed your visit here at Acura of Pleasanton! We appreciate allowing teammate Landon Bura to earn your business and sincerely thank you for the positive review. If there are ever any inquiry, please let us know. Otherwise, when its time for maintenance, we look forward to seeing you again! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

May 11, 2019

Acura Pleasanton helped Me Just as I felt like I had no other option Acura of Pleasanton came through...I had issues with challenging credit amongst other things & they were wit More

by LadiK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Banales, Sam Alroubai
May 11, 2019 -

Acura of Pleasanton responded

Congratulations LadiK on your recent purchase and thank you very much for sharing of your experience and recommendation with teammates Victor Banales and Sam Alroubai during your visit at our dealership. Shopping and buying a car is a milestone and we know our guests have choices when it comes to a dealership. We also appreciate allowing us the opportunity to earn your business. As your vehicle ownership partner we stand behind every one we deliver, so please always feel free to let us know if there are any questions! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

May 11, 2019

Good service Mr. Ron Andrews was a very good internet sales consultant, he helped me not only for the deal but also for understanding the new functions of the 2019 More

by gmchen
Recommend Dealer
Yes
Employees Worked With
Lynn W. Tiret, Sam Alroubai, Ronald Andrews, Michael Capas
May 11, 2019 -

Acura of Pleasanton responded

Hello Genmao Chen, we appreciate you taking the time to leave us this feedback. W're so glad that we were able to go above and beyond your expectations while shopping for your new Acura. We appreciate allowing teammates, Sam, Ron, Lynn and Michael to be a part of your experience. Please don't hesitate to reach out to us if there's anything more we can do! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

May 10, 2019

Service My service visit was comprehensive. Marisol is very professional and personable. My car was completely serviced in a timely manner. I will return for More

by OSKI73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
May 13, 2019 -

Acura of Pleasanton responded

Hello OSKI73, we are so pleased you enjoyed your visit with our dealership. We appreciate allowing teammate Marisol Arvizu and our service team to earn your business throughout the years! Should there ever be any questions about your Acura, please feel free to let Marisol or any of our teammates know what we can do to assist. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

May 09, 2019

Service review I got my service done very quickly . They also took care of the 2 recalls for my car. Gary was very helpful and friendly .and kept me updated on my c More

by FRAN9412
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Chan
May 10, 2019 -

Acura of Pleasanton responded

Fran9412, we're so glad that we were able to go above and beyond your expectations! Thank you for sharing of your experience during your service visit to our dealership. We appreciate allowing Gary Chan to be a part of your Acura ownership experience. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but we are focused to provide the best possible experience while doing so. Please let us know if there is anything else we can do for you; we are more than happy to help! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

May 09, 2019

Great service! It was a pleasure working with Gary Chan he was very thorough ! We have always had excellent service when bring our car in for an oil change. Thank More

by CAM0117
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Chan
May 10, 2019 -

Acura of Pleasanton responded

Thank you CAM0117 for letting us know about your experience during your service visit to our dealership. We appreciate allowing teammate, Gary Chan to be a part of your Acura ownership. Our team strives to deliver an excellent experience, and are glad you found this to be the case. If you have further needs or questions, please reach out! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

May 08, 2019

wonderful from start to finish From setting up my appointment for recall of airbag, and then adding on service of oil change staff was super friendly and helpful. Worked with my sc More

by CYNTHIATHEOBALD88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Landon Bura
May 08, 2019 -

Acura of Pleasanton responded

Thank you Ms. Theobald for choosing our dealership and allowing us the opportunity to earn your business with your Acura TL. We appreciate your feedback and sharing of both your recent experience with our service department. We are always looking for ways to improve our guest experience and having the right teammates like, Landon Bura make all the difference. We are committed to help keep your Acura safe and performing at its best. Please feel free to let us know if there is ever anything we can do to assist. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

May 08, 2019

Great service I would like to compliment Michael Capas. He got me in and out for the service I needed. Very professional and courteous. I would give him 5 stars More

by HENDRIXDAV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Capas
May 08, 2019 -

Acura of Pleasanton responded

Thank you so much Mr. Hendrix for taking a moment to let us know about your recent service visit. Whether its for a minor service or maintenance requiring a full day, we appreciate allowing teammate Michael Capas and our dealership to be a part of your Acura RDX ownership journey. Please feel free to let us know if there is ever any inquiry or questions about your RDX, we are here to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

May 08, 2019

excellent experience Purchase 2 Acura's from Victor Banales in 7 month's one for me and my daughter,I am real happy with Victor and highly recommend him,no pressure and gr More

by Julio Martinez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Banales
May 08, 2019 -

Acura of Pleasanton responded

Thank you Mr Martinez for choosing our dealership and allowing us another opportunity to earn your family's business. We appreciate your feedback and taking the time to share of both your previous and recent experience with teammate Victor Banales. We are happy to hear your shopping experiences exceeded expectations each time, having the right teammates like, Victor can make all the difference for our guests. If there are ever any questions about your Acura TLX, lease feel free to let us know if there is ever anything we can do to assist. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

May 08, 2019

Great Customer Service Marisol Arvizu is an outstanding Service Advisor! She welcomed me, told me what and how long it would take. She was efficient, courteous and friend More

by LROSE48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Chan, Shaun Dortch
May 09, 2019 -

Acura of Pleasanton responded

Thank you LROSE for taking a moment to let us know about your experience during your service visit to our dealership. We appreciate allowing teammates, Marisol Arvizu, Gary Chan and Shaun Dortch to be a part of your Acura ownership experience. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but we are committed to bring the best possible experience for all our guests. We look forward to serving you again in the future and thank you again for your feedback. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

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