Acura of Pleasanton

Awesome service! Fast, friendly, and efficient service visit! Upon arrival, I was immediately greeted by the Service Advisor, Ashely. She quickly and kindly provid Fast, friendly, and efficient service visit! Upon arrival, I was immediately greeted by the Service Advisor, Ashely. She quickly and kindly provided the cost estimate, explained what would be done, and how long the service would take. The job was completed before the time promised and Ashley reviewed exactly what was done in the service, and happily answered the questions I had. Afterwards, Ashley even walked me back to my car, handed me the key, and sent me on my way! More

They've been there for me through my best and worst times Through my best times (buying my very first car right out of college or growing family) and worst times (divorce), Acura Pleasanton has been there wit Through my best times (buying my very first car right out of college or growing family) and worst times (divorce), Acura Pleasanton has been there with me through it all. Victor helped me with my last 2 purchases and his thoughtfulness behind prioritizing features most important to me while being cognizant of my budget gave me the reassurance I needed with my decisions. I've been a loyal Acura customer for over 15 years and as long as I feel I'm being taken care of like a person instead of a transaction, you'll keep seeing me back again. More

New Acura ILX The experience was great, and I’m glad to have an Acura once again. Farooq was very professional and a joy to work with. He spent a lot of time answer The experience was great, and I’m glad to have an Acura once again. Farooq was very professional and a joy to work with. He spent a lot of time answering my questions and I never felt rushed. More

Efficient experience! Made an appointment for the same day. Got there and the service manager was ready for me. She got my car in quickly and explained the process. Car was Made an appointment for the same day. Got there and the service manager was ready for me. She got my car in quickly and explained the process. Car was done fast. Then she explained the inspection report thoroughly. Great service. More

The staff here are very enthusiastic I had Acura service with Gary Chen several times. After I finished the maintenance of my car a few times, I didn't receive any email survey about my I had Acura service with Gary Chen several times. After I finished the maintenance of my car a few times, I didn't receive any email survey about my car maintenance experience. Finally I have a chance to write a review for him?He is a really nice person and very friendly to customers. He always thinks about the customer. He arranged a Lyft drop off and pick up for me when I needed to go home while my car was having maintenance. I feel he gave me the best service. For this reason, I will continue go to the Pleasanton for my car care. Also I want to say thank you very much to Gary Chen. More

Body work/parts They got the parts I needed, and an appointment quickly. Friendly. I have also worked with Landon in the past and he is always very helpful and nice. They got the parts I needed, and an appointment quickly. Friendly. I have also worked with Landon in the past and he is always very helpful and nice. More

The Most Gracious Car Sales Man Ever If there is such a thing, Mr. Robert Whitlow was the most patient, knowledgeable, respectful sales man I ever came in contact with. He listened to my If there is such a thing, Mr. Robert Whitlow was the most patient, knowledgeable, respectful sales man I ever came in contact with. He listened to my needs attentively, advised me in his experience and area of expertise and respected me as a woman of color (which is rare)! Igor on the other hand was a bit pushy and seemed annoyed at my questions and concerns, in which later I expressed to him that he needed to relax. I also felt his offer on my trade in was extremely low, with all the features that it has. To all you car sales men through out the entire world, Robert Whitlow is an example as to how you should treat people that are pondering whether to buy an Infiniti or Acura, my choice was obvious :o). Never prejudge a person looking to gift themselves with their own financing, they could just be your blessing in disguise! More

Helpful and very friendly service Victor understood our needs and communicated that to the decision makers and got us a really good deal. The entire team was very friendly and buying t Victor understood our needs and communicated that to the decision makers and got us a really good deal. The entire team was very friendly and buying the car was a breeze. Thank you. More

MDX 2019 No pressure car buying experience. Everyone at dealership were very nice and easy to deal with. Ahmad was very patient and helped us to understand No pressure car buying experience. Everyone at dealership were very nice and easy to deal with. Ahmad was very patient and helped us to understand various different options, Ahmad's manager was ready to negotiate to our satisfaction. Person in finance (Justin ?, don't remember his name) was extremely nice and helpful. More

2012 Acura Service I drive farther to get to Acura of Pleasanton because I have been receiving exceptional service beginning when I bought my new Acura. Every time I br I drive farther to get to Acura of Pleasanton because I have been receiving exceptional service beginning when I bought my new Acura. Every time I bring my car in for service, I’m treated exceptionally well by friendly people who know my car best, provide quality parts and maintenance work, are responsive to my questions, return the car as scheduled, and for a price that makes sense. This last time, the service team, and Gary Chan, went above and beyond to locate and recommend replacement of a noisy tensioning pulley, I had been ignoring the noise, and made no mention when I checked in my car. But the team identified, quoted the additional repair, and performed the work to eliminate the noise. Gary provided a loaner car during my entire service, which took place over 4 days. The loaner car was, and has been in the past, a huge benefit and a reason for my return business. I’d like to especially recognize Gary Chan who kept me updated on service status even on his day off, made sure that all the work was completed, and who always presented me with a pleasant, super helpful attitude. Trust and loyalty are earned slowly but can be lost with one bad experience. I can truly say I feel the team, especially Gary who recently helped me, is always striving to be technically best, provide quality, provide responsiveness, deliver as promised, all for a price that makes sense. Thank you Acura of Pleasanton and Gary Chan for what you do! More