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Acura of Pleasanton

Pleasanton, CA

5.0
1,231 Reviews

4355 Rosewood Drive

Pleasanton, CA

94588

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Showing 1,231 reviews

April 28, 2019

Good Job! Keep up the good work! I am pleased with service and accommodations this place provides. Both Landon & Shuan took good care of me. See you soon! More

by YURIYUKR@HOTMAIL.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
Apr 29, 2019 -

Acura of Pleasanton responded

Thank you Yuriyukr for letting us know how we did. We appreciate the kind comments and feedback about your experience with teammate Landon and Shaun during your service visit. As your Acura ownership partner, we look forward to our continued relationship. Please feel free to let us know if there are ever any questions, we are here to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

April 28, 2019

Ashley was amazing Reps like Ashley make this center amazing. She explained everything in detail. She made sure I understood everything. She did not rush and was very pa More

by CHARVEECHUNS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Fritze
Apr 29, 2019 -

Acura of Pleasanton responded

Thank you Charveechuns for letting us know how we did. We appreciate the details of your service visit and feedback about your experience with teammate Ashley Fritze. We are proud of our teammates and their commitment to the customer experience. As your Acura ownership partner, we look forward to our continued journey together. Please feel free to let us know if there are ever any questions about your Acura, we are here to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

April 28, 2019

Service The service writer was very friendly, extremely helpful and efficient. I greatly appreciated the call when the car was done. Landon gave me the recomm More

by KBJAMES198
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Landon Bura
Apr 29, 2019 -

Acura of Pleasanton responded

Thank you KBJames for taking the time to let us about your service visit. We appreciate the kind review about your experience with teammate Landon while at our dealership. As your Acura ownership partner, we look forward to being a part of your journey every step of the way. Please feel free to let us know if there are ever any questions, we are here to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Apr 30, 2019 -

Acura of Pleasanton responded

Thank you Mr James for sharing of your experience with teammate Landon Bura and our service department. Keeping your Acura TLX running at its best and providing our guests the best possible experience is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

April 28, 2019

Excellent customer service by Shaun. I appreciate Shaun’s friendliness, excellent service, and attention to detail. I will be booking my next car service appointment with Shaun. Thank yo More

by LOUIE.LICAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
Apr 29, 2019 -

Acura of Pleasanton responded

Hello Louie and thank you for taking a moment to let us know about your experience with our dealership. We appreciate the kind feedback about your experience with teammate Shaun Dortch during your service visit. As your Acura RLX ownership partner, we look forward to our continued relationship. Please feel free to let us know if there are ever any inquiry, we are here to assist. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Apr 30, 2019 -

Acura of Pleasanton responded

Thank you Louie for sharing of your Acura service experience during your visit with our dealership. We appreciate allowing Shaun Dortch to provide the highest level of care for your RLX and for us to be a part of your Acura journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

April 28, 2019

Good experience This is my second Acura from here. Sales is very nice and friendliness. He gave us a lot of details of the car. We are satisfied with their help. More

by DAZHONGFAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Lao, Sam Alroubai
Apr 28, 2019 -

Acura of Pleasanton responded

Congratulations Dazhong on your new Acura MDX and thank you so much for allowing our dealership to earn your family's business once again. We know our guests have choices when it comes to brand or dealership to work with and we appreciate allowing teammates, Stephen Lao and Sam Alroubai the opportunity to be a part of your continued Acura ownership. Should there be any questions about your new Acura, please feel free to let Stephen or any of our teammates know what we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

April 28, 2019

Excellent service I like service/advisor person. The coffee machine is good and helped me to pass time when service is going on. All people are helpful there. More

by RAJAN_KUMAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Fritze
Apr 28, 2019 -

Acura of Pleasanton responded

Thank you Rajan for taking a moment to let us know about your recent service visit. We appreciate allowing teammate Ashley Fritze an opportunity to be apart of your Acura MDX ownership experience. Please feel free to let us know if is ever anything we can do to assist. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

April 28, 2019

Great personal service My advisor was the most caring advisor I have ever experienced. She came out to me in the lobby and explained my options. She also made sure my car wa More

by OLSEN.FINANCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Fritze
Apr 28, 2019 -

Acura of Pleasanton responded

Thank you Mr. Olsen for your kind review for teammate Ashley Fritze during your service visit. We know next to safety, time is one of the highest priorities for our guests. We appreciate allowing Ashley and our dealership to earn your business and given the opportunity to continue to be a part of your Acura ILX ownership journey. Please feel free to let us know if there is ever anything we can do to assist. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

April 27, 2019

In-N-Out Quick, responsive and reasonable-hard to beat that! Made an appointment for service and they were spot on, finished within the promised time frame an More

by MDX owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Fritze
Apr 27, 2019 -

Acura of Pleasanton responded

Thank you for letting us know about of your recent service experience with us. We appreciate your comments and allowing teammate Ashley Fritze to be a part of your Acura ownership experience. Having teammates that are committed to provide the best possible experience make all the difference for our guests. We thank you again for choosing us and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

April 27, 2019

Always treated well This is the third car I have purchased from this dealership and I have most impressed with how honest and forthright they have been in dealing with me More

by Satisfied 01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Alroubai, Igor Finkel, Robert Whitlow, Marisol Arvizu
Apr 28, 2019 -

Acura of Pleasanton responded

Congratulations Mr Sommer on your new Acura purchase and thank you for taking the time to share with us both your previous and recent experience with teammates, Robert, Igor, Sam in sales and Marisol in service. We know our guests have choices when it comes to brand or dealership. Please know that we all appreciate allowing us to continue to be a part of your Acura journey and to serve once again. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

April 27, 2019

Great Service! Easy to schedule a service appointment within a few days. Service rep was very informative and kept me up to date with the service progress of my veh More

by BTORNEROS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Fritze
Apr 27, 2019 -

Acura of Pleasanton responded

Hello Torneros and thank you for your review of your recent service experience. We appreciate your feedback and allowing teammate Ashley Fritze to be a part of your Acura ownership experience. Should there ever be any questions about your Acura RDX, please feel free to let us know what we can do to assist.. We thank you again for choosing us and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

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