Acura of Pleasanton

Fantastic Service! Dropped off my car for service and was happily greeted by Jerry. He knew I was in a hurry so he was very quick to get my info so I could take off. L Dropped off my car for service and was happily greeted by Jerry. He knew I was in a hurry so he was very quick to get my info so I could take off. Later my Service Advisor, Shaun notified me my car was done. When I picked up my car, Shaun thoroughly reviewed the results of my Service and my Multi-Point Inspection with me and gave me great advice! I was treated like a VIP and I highly recommend this Service Center. More

No waiting lines for check-in What I appreciate most about Acura Pleasanton Service is that there are no waiting lines to check-in. I can drop my car off, get a beverage in the hos What I appreciate most about Acura Pleasanton Service is that there are no waiting lines to check-in. I can drop my car off, get a beverage in the hospitality room, and know that Ashley will find me when it's my turn. Ashley kept me well informed on the services needed and time it would take. When my car was ready, she walked me through what was completed and what will be addressed on the next normal service. Thank you Ashley! More

Great Experience Was able to purchase vehicle quickly at a price I felt was fair. Helder was very responsive to my questions & made the purchase process fast & seamle Was able to purchase vehicle quickly at a price I felt was fair. Helder was very responsive to my questions & made the purchase process fast & seamless. More

Very bad service I saw few good reviews about this dealership and took the chance to check out. BIG MISTAKE, I drove all the way like 50 miles from my house and woul I saw few good reviews about this dealership and took the chance to check out. BIG MISTAKE, I drove all the way like 50 miles from my house and would like to buy a car from them for sure. Got there and looked around and around about 15 cars for more than half an hour still not a single sale or service person come out to ask us(me & my wife) for any help,I don't know how they got all these great reviews. We were so disappointed and end up bought a great car from somewhere else,it was really wasted our time. Now I know,I never trust any of the good reviews from anywhere anymore. More

Amazing experience facilitated by Ron Andrews We had an amazing experience buying a 2019 RDX with the assistance of Ron Andrews (the internet sales rep, who responded promptly to our inquiry throu We had an amazing experience buying a 2019 RDX with the assistance of Ron Andrews (the internet sales rep, who responded promptly to our inquiry through CarGuru). After interacting with a shady sales guy at the Sunnyvale/Santa-Clara Acura, and San Jose not having the model we wanted, we wound up driving all they way up to Pleasanton to do business. And we are so incredibly happy we did - no haggling, the best deal of any of the 3 offers we got right out of the gate, and respectful the whole way through. We couldn't be happier. More

Excellent Purchase experience If you are ready to buy a luxury brand, I recommend you meet with Robert directly who will ensure the highest level of care & detail If you are ready to buy a luxury brand, I recommend you meet with Robert directly who will ensure the highest level of care & detail More

Awesome experience @Acura of Pleasanton!! Stephen Lao is a great resource. My first Acura RDX purchased from him @ Acura Pleasanton. He is Very helpful and Keeps you informed about every littl Stephen Lao is a great resource. My first Acura RDX purchased from him @ Acura Pleasanton. He is Very helpful and Keeps you informed about every little things right from the time he is assigned to you and till the handover of the car. Whole process of researching, selecting, trading my old car, Financing, purchasing (we've done both), and final delivery at the dealership was an extremely efficient and very pleasant experience. They do a great job of handling all the details and simplifying the buying process. We plan to come back to Stephen Lao and Acura Pleasanton in the future! Thanks to Stephen Lao, Gabriel and Sam!! More

professional and kind every person person we dealt with was professional and kind. they listened to our needs, and did not pressure us, just let us decide what we wanted every person person we dealt with was professional and kind. they listened to our needs, and did not pressure us, just let us decide what we wanted More

Fantastic & great customer service - Kudos to Stephen Lao This dealership was top notch! Stephen Lao went above and beyond to make sure I purchased the MDX I was most comfortable with. He gave me suggestions This dealership was top notch! Stephen Lao went above and beyond to make sure I purchased the MDX I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever. After I decided on the model the process was absolutely painless. He helped in getting the price that I wanted. So quick and professional. I felt like family by the end of the whole process! I would recommend Stephen Lao to anyone who is looking for a vehicle at Acura of Pleasanton, Thanks Stephen and A++++ service. More