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Acura of Pleasanton
Pleasanton, CA
1,183 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,183 reviews
February 11, 2020
Quick and friendly service! Really appreciate the ease of getting an appointment on short notice. My appointment started on time which is helpful when I step away from the office to get this done locally. of getting an appointment on short notice. My appointment started on time which is helpful when I step away from the office to get this done locally. Thank you. More
by MRSVSDOESCHOT
Verified CustomerEmployees Worked With
Shaun Dortch
February 11, 2020
For today’s service I worked with Michael. Michael C. was very knowledgeable and professional. My MDX had battery discharged issue and he was able to fix it. He explained everything in full detail. He even w very knowledgeable and professional. My MDX had battery discharged issue and he was able to fix it. He explained everything in full detail. He even went above and beyond by arranging a loaner car for me. Car wash was a plus. Excellent staff and service!!! More
by Ekta
Employees Worked With
Michael Capas, Ashley Fritze, Landon Bura
February 11, 2020
Always a great experience. Staff is very courteous and experienced. Their waiting lounge is always stocked with complimentary beverages and snacks, so my kids feel comfortable waiting along with me 😁 experienced. Their waiting lounge is always stocked with complimentary beverages and snacks, so my kids feel comfortable waiting along with me 😁 More
by Geeta
Employees Worked With
Gary Chan, Landon Bura, Marisol Arvizu
February 10, 2020
Everyone was very nice and willing to go out of there way to answer the questions I had. Sahab showed me as any cars as I wanted and seemed very knowledgeable about all the used cars , not just Acura. Even t to answer the questions I had. Sahab showed me as any cars as I wanted and seemed very knowledgeable about all the used cars , not just Acura. Even though I purchased the 2015 TLX. I never felt pressured and the sales process was painless. More
by GUARDANAPO
Employees Worked With
Igor Finkel, Shahab Alizadeh
February 08, 2020
Smooth Oil Change I took my car in for an oil change and a checkup. I was able to set up an appointment within a few days of calling. The waiting room had water, coffee I took my car in for an oil change and a checkup. I was able to set up an appointment within a few days of calling. The waiting room had water, coffee, some snacks, and free WiFi. As a bonus, my car was also washed when I picked her up. More
by Simon
Employees Worked With
Shaun Dortch
February 08, 2020
My sales agent handled everything in a very timely manner very well organized. They had the car ready and washed by the time I was done doing the DMV work. very well organized. They had the car ready and washed by the time I was done doing the DMV work. More
by H2OWADO49
Employees Worked With
Helder Pereira
February 07, 2020
Great and Efficient The entire process to purchase a new vehicle was quick and relaxed. A few email exchanges to set up appointment to driving away in a new car was abou The entire process to purchase a new vehicle was quick and relaxed. A few email exchanges to set up appointment to driving away in a new car was about 3 hours. Make sure you get a quote in the email though. More
by EOY99
Employees Worked With
Stephen Lao, Justin Hernandez
February 07, 2020
I am a repeat customer. But this time the service was particularly poor. Times estimates were way off on a day that didn’t seem particularly busy - Thursday. Tire rotation was not done (I was given a particularly poor. Times estimates were way off on a day that didn’t seem particularly busy - Thursday. Tire rotation was not done (I was given a $24 discount for that). I was told, it is not needed. I drove quite a bit, not sure why it wasn’t needed but they already took long, I didn’t want to risk spending another 2.5-3 hrs. After the service was done, I had to go back as the service light/info was not turned off! I recommend Acura of Pleasanton to many of my friends. After yesterday, I am not sure if I myself should go. More
by chillappa
Employees Worked With
Ashley Fritze, Landon Bura
February 07, 2020
Shaun was nice and explained to me the need for brake pads and when they would be necessary to replace. I do wish for next time if there was a service I needed to be contacted prior to being notify the c pads and when they would be necessary to replace. I do wish for next time if there was a service I needed to be contacted prior to being notify the car I ready therefore am able to choose to add the needed service. More
by CEMBER67
Employees Worked With
Shaun Dortch
