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Acura of Pleasanton

Pleasanton, CA

4.9
1,125 Reviews

4355 Rosewood Drive

Pleasanton, CA

94588

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Showing 1,125 reviews

January 19, 2020

Amazing service provided by Ashley Fritze!I was late for Amazing service provided by Ashley Fritze! I was late for appointment. Close to lunch. She was still able to have my service completed without a one More

by LUNDIN
Recommend Dealer
Yes
Employees Worked With
Ashley Fritze
Jan 19, 2020 -

Acura of Pleasanton responded

Hi C. Lindin, thank you for taking the time to leave a review for us at Acura of Pleasanton. We're happy we could meet your expectations! Thank you for letting us know about your experience with Ashley Fritze while visiting our service department. We appreciate allowing us the opportunity to once again provide the highest level of care and to keep your Acura RDX performing at its best. Your time is valuable, and we are happy that we were able to accommodate the available schedule. We are proud to be a part of your Acura journey committed to your experience especially coming all the way from Piedmont, so please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

January 18, 2020

Marisol is da bomb! The service was excellent in every way from drop-off to pickup. Thank you for always making it so convenient & enjoyable. More

by TOMHART
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu, Shaun Dortch
Jan 18, 2020 -

Acura of Pleasanton responded

Thank you Tom for your kind review; we are happy to pass along your comments to "da Bomb" Marisol and the team here at Acura of Pleasanton! We appreciate your sharing of your service experience when visiting with our dealership. With so many choices in the market we are happy that our team is able to continue to earn your business. We know having maintenance or repairs can feel like an overwhelming, non-personal experience but it is our goal to make it as pleasant as possible. As your Acura ownership partner, we stand behind every vehicle we service, so please feel free to let us know if there are ever any questions about your Acura MDX SUV! We are always ready to assist. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

January 17, 2020

The service department especially Marisol is the best. However, not all of the mechanics are very good. This visit was because of poor previous work. More

by DRJBALDWIN
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Jan 24, 2020 -

Acura of Pleasanton responded

Hello Dr Baldwin, we strive for 100% satisfaction, and we thank you for choosing our dealership and taking the time to let us know how we did during your visit. We appreciate your past business and for allowing our service team another opportunity to provide service for your Acura. When it comes to maintenance or unexpected repairs, we know having the right teammates like, Marisol Arvizu make all the difference to our Acura owners. We want all our guests to have outstanding service experiences but it appears that your previous visit was less than perfect. Your comments have been shared with our management team to investigate and look for areas for improvement to avoid these kinds of occurrences. Should there ever be any questions, please feel free to let us know if there is ever anything additional we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

January 17, 2020

Great service. Marosol is always a pleasure to work with anytime I being in my car for service. She is great. I do think you should start washing and vacuuming our vehicles again. It’s been years now. More

by GSKLAVOS
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Jan 17, 2020 -

Acura of Pleasanton responded

Thank you Mr Sklavos for choosing our dealership and allowing us to earn your family's business once again. We appreciate your feedback and sharing of your experience with teammate Marisol Arvizu and our service department while we were providing care for your both your Acura vehicles. Your feedback is important and has been shared with our management for review and consideration. As your Acura partner, please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

January 17, 2020

Marisol was great to work with, she made the process very easy and quick. I do wish Acura was better about their warrenties though, no fault of Marisol though. More

by pari01786
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Jan 24, 2020 -

Acura of Pleasanton responded

Hi Pari01786! We're so happy we were able to help you out! Thank you for sharing of your experience during your service visit to our dealership. We appreciate your feedback and allowing teammate Marisol Arivzu to be a part of your Acura ownership experience. We know bringing one's vehicle in for maintenance or unplanned repairs is rarely a highlight of anyone's day but having teammates like Marisol that are passionate in providing the best possible experience while doing so make all the difference for our guests. We thank you again for choosing us and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

January 17, 2020

I own 2 Acura's and have worked and been to many dealerships and this one is top notch! All the service people I have met are honest and intelligent people. I prefer to work with Marisol or Sean. More

by EHAYES43
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu, Shaun Dortch
Jan 17, 2020 -

Acura of Pleasanton responded

Hello E. Hayes, we are so pleased you enjoyed your visit to Acura of Pleasanton! We appreciate allowing teammates Marisol Arvizu and Shaun Dortch to provide the highest level of care for your SUV and for us to be a part of your Acura ownership. With so many service options throughout the Bay Area, your business means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

January 17, 2020

professional and courteous, knowledgeable, honest opinion, not trying to up sell things unnecessarily. I shall return for remaining service recommended. Thank you for the help More

by me2dds
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
Jan 17, 2020 -

Acura of Pleasanton responded

Hi me2dds, thank you for taking the time to leave a review for us at Acura of Pleasanton. We're happy we could meet your expectations! Thank you for letting us know about your experience with Shaun Dortch and our service department. We appreciate allowing us the opportunity to provide the highest level of care and to keep your Acura performing at its best. Your time is valuable, and we are happy that we were able to help make the best use of your schedule. We are proud to be a part of your Acura journey and committed to your experience. Until your next visit, please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

January 17, 2020

Excellent!!!good service on time. Friendly. Waiting was short. Good complementary service. But no nitrogen for car tires. Other wise no complains. Will come back any time... More

by CARLOSCC16
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
Jan 17, 2020 -

Acura of Pleasanton responded

Hello Carlos, we always strive to provide a top quality service experience to every guest, and are pleased to hear that you enjoyed your first service visit here at Acura of Pleasanton! Your time is valuable and we appreciate allowing teammate Shaun Dortch to earn your business, make the best use of your schedule and sincerely thank you for this positive review. If there are ever any inquiry about your Acura, please let us know. Otherwise, when its time for maintenance, we look forward to seeing you again! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

January 17, 2020

Ashley is very professional and explain so detailed to me for my car. She also made a very good suggestion to how to fix my car. More

by HMAO323
Recommend Dealer
Yes
Employees Worked With
Ashley Fritze
Jan 17, 2020 -

Acura of Pleasanton responded

Thank you H Mao for sharing of your recent experience with teammate Ashley Fritze during your service visit with our dealership. We appreciate allowing us the chance to provide the highest level of care for your Acura and for us to be a part of your ownership journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

January 17, 2020

Very pleased on how the process on buying my new car . Sales team made me feel very satisfied on purchase of my new MDX today . Thank you Acura and sales team who help me through this purchase. I would r More

by PHOEUNCHONG
Recommend Dealer
Yes
Employees Worked With
Helder Pereira, Igor Finkel
Jan 24, 2020 -

Acura of Pleasanton responded

Congratulations Phoeun on your recent Acura MDX SUV purchase and thank you for sharing of your experience with teammates Helder Pereira and Igor Finkel during your visit at our dealership. There are so many brand choices in the Bay Area and we appreciate choosing our dealership. We know shopping for a car can be an overwhelming experience but our goal to make it as pleasant as possible. Your recommendation is important to us and we are happy to have earned it. As your Acura ownership partner, we stand behind every vehicle we deliver, so please feel free to let us know if there are ever any questions about your MDX SUV! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

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