Acura of Pleasanton

Acura of Pleasanton responded

Hello Ms. Bajjaliena, we strive for 100% satisfaction, and it is great to see you had such a positive experience. Thank you for your kind words and this wonderful review for teammate Shaun Dortch and our service team. When it comes to maintenance and repairs we know our guests have choices and options, it makes us happy to know that our dealership has been able to continue to earn both your business and confidence. We look forward to being a part of your Acura RDX journey and to your next visit. Until then please feel free to let us know should there ever be anything we can do to assist. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Hi JKS, thank you for your kind review; we are happy to pass along your comments to the team here at Acura of Pleasanton! Thank you for sharing of your service experience with teammate Shaun Dortch during your visit at our dealership. With so many service choices in the Bay Area we appreciate allowing our team to earn your business. We know having maintenance or repairs can feel like a time consuming experience but it is our goal to make it as pleasant and smooth as possible. As your Acura ownership partner, we stand behind every vehicle we service, so please feel free to let us know if there are ever any questions about your Acura! We are always ready to assist. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Congratulations to the Chavez Family on your Acura purchase and thank you very much for sharing of your experience with teammate Stephen Lao during your visit at our dealership. We know our guests have choices when it comes to which dealership and we truly appreciate the opportunity to earn your family's business. As your ownership partner we stand behind every Acura we deliver, so please always feel free to let us know if there are any questions about your MDX SUV! We are always ready to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Thank you Sonia for sharing of your recent experience with teammate Gary Chan during your service visit with our dealership. We appreciate allowing us the chance to provide the highest level of care for your Acura TLX and for us to be a part of your ownership journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Hello Liez, we strive for 100% satisfaction, and it is great to see you had such a positive experience. Thank you for your kind words and this wonderful review for teammate Joshua Choy and dealership. We are proud of our service team and when it comes to maintenance and repairs we know our guests have choices and options, it makes us happy to know that our dealership has been able to earn both your business and confidence. We look forward to being a part of your Acura journey and to your next visit. Until then please feel free to let us know should there ever be anything we can do to assist. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Thank you Harry for sharing of your experience during your recent Acura TL service visit to our dealership. We appreciate allowing teammate Landon Bura and out dealership to be a part of your family's Acura ownership experience. Whether it's shopping for a new Acura or bringing one's vehicle in for maintenance or repairs, we are committed to provide the best possible experience while doing so. We look forward to serving your family again in the future and thank you for your feedback. Happy New Year, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Thank you Ms. Geluz for taking a moment to let us know how we did. Our service teams strives for 100% satisfaction, and it is great to see you had such a positive experience with us at Acura of Pleasanton. We appreciate allowing teammate Gary Chan to be a part of your Acura RDX journey. We understand that having a safe and reliable vehicle is very important to all our guests as it is to all of us. We hope to be of service to you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Congratulations Phuong H. on your new Acura delivery and thank you for sharing of your experience with teammate Stephen Lao while shopping for the perfect Acura at our dealership. Your time is valuable and with so many choices in the market we appreciate allowing Stephen the chance to earn your business. As your Acura ownership partner, we stand behind every vehicle we deliver, so please feel free to let us know if there are ever any questions about your new RDX SUV! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Hello MANPAT, thank you for your kind and honest review; we are happy to pass along your comments to the team here at Acura of Pleasanton! Thank you for choosing our dealership and allowing us an opportunity to earn your business with your Acura. Your feedback is valuable and will be provided to the management for consideration on how to improve our guest experiences. We appreciate allowing teammate Gary Chan be a part of your service experience. Please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Congratulations CoachMike on your fourth new Acura, we're happy you found our staff to be so supportive during your many years of ownership experiences here at Acura of Pleasanton. Earning the confidence of our guests is a top priority for all our teammates including Stephen Lao, Justin Hernandez and Marisol Arvizu just to name a few. We know shopping or leasing for a new vehicle is still a huge life event to many of our guest and we appreciate providing us the opportunity to be a part of yours once again. Your recommendation means so much to us and we're so happy to have earned it. We are always happy to hear from our guests and thank you so very much for your feedback here on DealerRater. Chances are Acura may not read about your positive experience with our dealership. We do ask our guests to keep a look out for an email from the factory in the next few weeks as they want to know how we did too! Thank you again for taking the time to let the world know about your positive experience. Have a wonderful New Years! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton