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Acura of Pleasanton
Pleasanton, CA
1,183 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 29, 2019
Kind and Patient Xavier is the most detail oriented sales person ever. He takes his time to thoroughly explain everything to make sure you completely understand before Xavier is the most detail oriented sales person ever. He takes his time to thoroughly explain everything to make sure you completely understand before you make a car buying decision. Most sales people I’ve encountered at other dealerships usually get inpatient and just want to rush you through everything to make a sale. Xavier not only exceeded my expectations, but I highly recommend only going to him when considering an Acura. He really does his homework and knows all the in and outs of every Acura sold on the lot. This is surprisingly rare, as most other sales people I’ve encountered at other dealerships only knew about 50% of a car’s specs. Speaking of patient and kind, Gabe is the best sales manager ever who proves that kindness and patience (instead of intimidation), can go a really long way. Unlike most sales managers who tend to hide from the client until they are needed to intimidate a customer into purchasing right away, Gabe was very patient and kind. He actually worked with me directly a lot of the time during the negotiation process, which was a pleasant interaction since I didn’t need to do a lot of back and forth for a great price. Sam, who worked with me in finance was very straight forward and didn’t try to sell me stuff that I didn’t needed. More
by Shirley
Verified CustomerEmployees Worked With
Sam Alroubai, Gabriel Gonzalez, Xaviaer DuRousseau
December 29, 2019
Harry Daviess purchase of 2020 RDX We were not thinking of a new Acura RDX. We were going to buy a new Ford Edge ST but we brought our TL in for service and looked at the RDX in the sho We were not thinking of a new Acura RDX. We were going to buy a new Ford Edge ST but we brought our TL in for service and looked at the RDX in the showroom. Robert Whitlow helped us and showed the advantages of the RDX over the Edge. We took a test drive and loved the car- we came back the next day and purchased the RDX. Robert, Peter and Sam were excellent! More
by HARRYD1
Employees Worked With
Sam Alroubai, Robert Whitlow, Peter Han
December 28, 2019
How great it is. I really like their service every time I go there they take care of me really well. I like the fact that they have a little snack bar there or you ca I really like their service every time I go there they take care of me really well. I like the fact that they have a little snack bar there or you can get drinks and snacks. More
by SANDRASIENG
Employees Worked With
Ashley Fritze, Gary Chan
December 28, 2019
New Car Great dealership!! I would recommend Acura to all my friends! Only complaint was a very dirty loaner car and no gas. But the dealership was slammed wi Great dealership!! I would recommend Acura to all my friends! Only complaint was a very dirty loaner car and no gas. But the dealership was slammed with people and they took care of me. Thank you!! More
by MARMMM
Employees Worked With
Shahab Alizadeh
December 28, 2019
Excellent staff and repair specialists The staff at the dealership we're outstanding. When I started the after after my recent return from vacation, I was greeted with a Christmas tree of w The staff at the dealership we're outstanding. When I started the after after my recent return from vacation, I was greeted with a Christmas tree of warning lights. I was given appointment right away. The team was considerate of my time and started the diagnostics quickly. It was apparent that this was going to take longer than a couple of hours. I was given a loaner car and my car was ready by Monday. This dealer needs to review their policy of limited distance Lyft rides when they have no loaner cars. If one had not shown up unexpectedly, I would have had to find my own way back home. More
by MDX user
Employees Worked With
Ashley Fritze
December 28, 2019
Awesome More than Perfect service at Acura Dublin was not expecting to have such a great experience. I will defend rly be returning soon for my daughter. More than Perfect service at Acura Dublin was not expecting to have such a great experience. I will defend rly be returning soon for my daughter. More
by NONE3
Employees Worked With
Sam Alroubai, Shahab Alizadeh
December 28, 2019
Recent A1 service Landon was very courteous and helpful. I had some questions about leather repairs and he gave me a couple good consideration. He kept me informed of t Landon was very courteous and helpful. I had some questions about leather repairs and he gave me a couple good consideration. He kept me informed of the progress. More
by NORTH_RANDY
Employees Worked With
Landon Bura
December 28, 2019
Gary was Great It was very busy, but Gary took the time to explain everything and keep me informed on how things were progressing. Really appreciated the personal ca It was very busy, but Gary took the time to explain everything and keep me informed on how things were progressing. Really appreciated the personal care. Lyft ride to and from work worked well as well. More
by DMENEGUS
Employees Worked With
Gary Chan
December 28, 2019
My Acura MDX service experience Landon Bura m akes the difference. He’s an excellent service advisor, very accommodating, knowledgeable, relates closely to my issues and concerns, pr Landon Bura m akes the difference. He’s an excellent service advisor, very accommodating, knowledgeable, relates closely to my issues and concerns, presents options and sensible advice and really makes me feel as a special Acura customer. More
by RENHORT
Employees Worked With
Landon Bura
December 27, 2019
Fast, efficient, courteous I was greeted by a service rep in less than a minute, even though there was a line of cars waiting in the drop-off lane. Ashley did a great job explai I was greeted by a service rep in less than a minute, even though there was a line of cars waiting in the drop-off lane. Ashley did a great job explaining everything, including possible work to be done and got my Lyft ride back to work in just a few minutes. More
by dml2015
Employees Worked With
Ashley Fritze
