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Acura of Pleasanton
Pleasanton, CA
1,183 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 27, 2019
Great experience Took very little time to set up. I got a shuttle home with a link to call lyft when its done. I m very impressed Took very little time to set up. I got a shuttle home with a link to call lyft when its done. I m very impressed More
by Ariyer10
Verified CustomerEmployees Worked With
Shaun Dortch
December 27, 2019
Service My car was due for its service. Easy to make an appt online. Someone greeted me when I got there. Even though they were super busy the wait was manage My car was due for its service. Easy to make an appt online. Someone greeted me when I got there. Even though they were super busy the wait was manageable. Great service advisor! More
by TINATUMA
Employees Worked With
Shaun Dortch
December 27, 2019
Top notch service I wasn’t disappointed about the top level Service I received at Pleasanton Acura. Ashley was simply amazing. She checked me in and walked me through I wasn’t disappointed about the top level Service I received at Pleasanton Acura. Ashley was simply amazing. She checked me in and walked me through the entire process. I didn’t feel like a burden at all and I think I was there before she had her morning coffee. I was provided with transportation to my job and back to the dealership when my car was ready to be picked up. The Service crew did an fantastic job on my vehicle and even vacuum it out and offered to wash it for free. WOW. Customer for life. AG More
by Adg1970
Employees Worked With
Ashley Fritze
December 27, 2019
Acura Very great service nice staff very friendly and very accommodating...god bless acura and thank you for the snack too... thank you for the car wash... Very great service nice staff very friendly and very accommodating...god bless acura and thank you for the snack too... thank you for the car wash... Ashley very nice person More
by FRANCIS_RICO2000
Employees Worked With
Ashley Fritze
December 27, 2019
Airbag Recall Shaun helped me and explained why recall must be done. Plus gave a bonus of free multi inspection. Awesome customer service, Job was done in a couple Shaun helped me and explained why recall must be done. Plus gave a bonus of free multi inspection. Awesome customer service, Job was done in a couple of hours as promised. Keep it up More
by lmedina
Employees Worked With
Shaun Dortch
December 27, 2019
Landon was great! My service advisor was upfront yet personable which I appreciated.. The service took a bit longer than expected but I was pleased to find coffee and s My service advisor was upfront yet personable which I appreciated.. The service took a bit longer than expected but I was pleased to find coffee and some protein options in the guest waiting room. More
by emily.sill
Employees Worked With
Landon Bura
December 27, 2019
Great service Landon really understood my need for getting everything done quickly and efficiently. His service was excellent! I didn’t have an appointment and I Landon really understood my need for getting everything done quickly and efficiently. His service was excellent! I didn’t have an appointment and I needed the car back same day and it happened to be my 100,000 mile service. He spoke to his supervisor and they agreed that they could do it and they did! More
by ALICETANG
Employees Worked With
Landon Bura
December 24, 2019
Service Ashley is very helpful and was able to answer all my questions that I had. Her customer service skills are excellent! Even though she is new, she work Ashley is very helpful and was able to answer all my questions that I had. Her customer service skills are excellent! Even though she is new, she works very fast and ensured my vehicle was ready before the promised time. More
by BDHILLONS
Employees Worked With
Ashley Fritze
December 24, 2019
Good service This is my car first service in the center, and it was a good experience, especially Josh who arranged the service work as well as for arranging a car This is my car first service in the center, and it was a good experience, especially Josh who arranged the service work as well as for arranging a car to send me home and pick me up from home while my car there waiting for service. More
by gmchen
Employees Worked With
Joshua Choy
December 24, 2019
2002 Acura MDX Maintenance Made an appointment through the Acura Website and not the Pleasanton Acura Website. Pleasanton did not receive the appointment information but honore Made an appointment through the Acura Website and not the Pleasanton Acura Website. Pleasanton did not receive the appointment information but honored my appointment. Polite and attentive service. More
by Lcleong
Employees Worked With
Gary Chan
