
Acura of Pleasanton
Pleasanton, CA
Filter Reviews by Keyword
By Type
Showing 1,187 reviews
Quality service received at Acura of Pleasanton Stephen Lao is one of the best sales I ever met, friendly, patient and honest. I also like overall process of the paperwork, efficient and smooth. Ove Stephen Lao is one of the best sales I ever met, friendly, patient and honest. I also like overall process of the paperwork, efficient and smooth. Overall it is a quite comfortable experience for me. More
One thought One point to think about: I made a very specific appointment for a tire replacement. I made it in advance. When the customer service rep approached m One point to think about: I made a very specific appointment for a tire replacement. I made it in advance. When the customer service rep approached me, it was clear that he hadn’t read my file. Unfortunately that day I had multiple work calls I needed to be on and I didn’t really have time to answer/ask questions. Tell me when I check in that my tire is here, it’s going to be fixed. Don’t ask me what I’m getting done. It causes a little more stress when I’m trying to manage my home, my kids, my work, my car. More
Great experience No pressure sales. Very helpful. Was able to complete a lot of items, such as financing application and selection of car thru text. All docs are on a No pressure sales. Very helpful. Was able to complete a lot of items, such as financing application and selection of car thru text. All docs are on a flash drive so no paper which is also very nice. Everyone was friendly and courteous. More
Excellent Service The SRS light of my 15 year old Acura TL is on all the time and I had it checked together with other routine maintenance work. Other than that the car The SRS light of my 15 year old Acura TL is on all the time and I had it checked together with other routine maintenance work. Other than that the car has been running very well through the years. The job was overseen by Shaun Dortch who did an excellent job. The problem was fixed to my satisfaction. More
Excellent warranty service Hassle free warranty service for my TLX. Service advisor communicated very well through the whole process. Service manager understood my issue and p Hassle free warranty service for my TLX. Service advisor communicated very well through the whole process. Service manager understood my issue and provided clear direction on how to proceed with warranty service. More
Excellent My advisor was excellent and communicated to me to give me updates about my car. Always a pleasure to get my car services done. Thank you! My advisor was excellent and communicated to me to give me updates about my car. Always a pleasure to get my car services done. Thank you! More
Quality workmanship done slowly for a lot of money Appointment at 2p. Car first moved into bay at 3;17. Didn’t take that long to do the work. The proposed additional work is at least 2x market rate. Appointment at 2p. Car first moved into bay at 3;17. Didn’t take that long to do the work. The proposed additional work is at least 2x market rate. More
Service was great! I would bring my car there again. All service personnel was friendly and helpful. The car was serviced in a timely manner. They did an excellent j I would bring my car there again. All service personnel was friendly and helpful. The car was serviced in a timely manner. They did an excellent job. More
Great service ! The service was done in a timely manner, the service agent was very professional, caring, and competent. I will start bringing my vehicle for servic ! The service was done in a timely manner, the service agent was very professional, caring, and competent. I will start bringing my vehicle for service to this location. More
Clicking noise while shifting & turning Noise diagnosed and repaired successfully (loose nut/bolt on pulley) with no charge. Usual great service from staff. Use of Lyft very smooth and benef Noise diagnosed and repaired successfully (loose nut/bolt on pulley) with no charge. Usual great service from staff. Use of Lyft very smooth and beneficial More