Acura of Pleasanton

Acura of Pleasanton responded

Thank you Wenhui Liu for taking a moment to share with us your experience with our teammates, Stephen Lao and Sam Alroubai while shopping at our dealership. We appreciate allowing us an opportunity to earn your business, to be a part of your Acura journey and sincerely thank you for this positive review. We are always happy to hear from our guests and thank you so very much for your feedback here on DealerRater. Chances are Acura may not read about your positive experience with our dealership. We do ask our guests to keep a look out for an email from the factory in the next few weeks as they want to know how we did too! Congratulations on your new Acura MDX! We look forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Happy Holidays, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Thank you Ms. Sachs for sharing of your experience with our dealership and service department. We appreciate allowing our team the opportunity to provide the highest level of care for your Acura. We know having to come in for repairs is rarely a highlight of anyone's day. Our dealership is committed to be a part of your ownership experience. It is our goal and intent for all our guests to have a smooth and pleasant service visit but it appears that your recent visit was less than perfect. We apologize for any inconvenience this may have caused. Your feedback has been shared with our management and will be used to review our processes and look for areas we can improve our guest experiences to avoid these kinds of occurrences. If you are willing, we like to discuss your experience and invite you to speak directly with our Service Manager, Janel Reavis. Please feel free to email her directly at Janel.Reavis@hendrickauto.com or call us at 888-694-1140. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Thank you D Hersch for your feedback and allowing our dealership an opportunity to serve you. Congratulations on your Acura SUV delivery and thank you for sharing of your experience with teammates Robert Whitlow and Justin Hernandez during your visit. With so many choices in the Bay Area we appreciate allowing our team to be the one earn your business. We know shopping for a car can be an overwhelming experience but it is our goal to make it as pleasant as possible from start to finish. Your feedback is important and it allows us an opportunity to know how we are doing. Understandably in this age of online shopping, more and more buying experiences are no longer personable, we believe buying a car shouldn't be one of those. We are always happy to hear from our guests and thank you so very much for your feedback here on DealerRater. Chances are Acura may not read about your positive experience with our dealership. We do ask our guests to keep a look out for an email from the factory in the next few weeks as they want to know how we did too! Again, we appreciate your review and for allowing us to become your Acura partner. Should there ever be any inquiry about your Acura, please feel free to let us know what we can do to help. Happy Holidays, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Hello Lruiz, we are glad to hear you enjoyed your visit and thank you for allowing us to provide the highest level of care for your Acura and for us to be a part of your ownership experience. Choosing our dealership for your service means so much to us and we're so happy to have earned it. We appreciate allowing teammate Shaun Dortch and our service team to provide a resolution on the SRS warning, as keeping your Acura TL safe and running in top shape is our highest priority. Thank you again for taking the time to let everyone know about your positive experience. Please feel free to let us know if there are ever any questions, we are here to help! Happy Holidays, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Hi Mr Lim, thank you for taking a moment to leave a review for us at Acura of Pleasanton. We're happy we could meet your expectations! Thank you for letting us know about your experience with teammates Ashley Fritze and Michael Capas. We appreciate allowing our dealership the opportunity to once again provide the highest level of care and to keep your Acura at its best. Your time is valuable, and we are happy that we were able to assist with the warranty repair. We are proud to been a part of all your family's Acura journey through the years and as your Acura TLX ownership partner, we are committed to your experience, so please feel free to let us know if there are ever any questions! We are always happy to hear from our guests and thank you so very much for your feedback here on DealerRater. Chances are Acura may not read about your positive experience with our dealership. We do ask our guests to keep a look out for an email from the factory in the next few weeks as they want to know how we did too! Happy Holidays, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Thank you LIZPSYD for sharing of your experience with our service department. We appreciate allowing us to earn your business once again and to keep your Acura performing at its best. Your time is valuable and we are committed to provide the best possible experience, so please feel free to let us know if there is ever anything we can do to help. Happy Holidays, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Thank you JJKQ for sharing of your experience with our dealership this past Wednesday. We appreciate allowing teammate Joshua Choy and our dealership the opportunity to be of service. It appears that our dealership accommodations were unable to meet your expectations. We apologize for any inconvenience but acknowledge all service facilities set their own pricing and not the same across the board. We only install genuine Acura parts, covered by the manufacturer's parts warranty. Did we inform that our service department was closed for a holiday luncheon and this may caused some delay when we reopened? Our offered to provide a courtesy vehicle was declined to help with the extended delay. Other than the comparative costs, was there something that we done that resulted in such a low satisfaction rating? If you like to discuss, our service manager would be more than happy to find out more. We appreciate the feedback, and would like an opportunity to provide a resolution. Please contact our service manager, Janel Reavis or Michael Capas (888-694-1140) at your earliest convenience for assistance. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Thank you Ms. Haynes for sharing of your experience during your first service visit to our dealership. We appreciate your feedback and allowing teammate Marisol Arvizu to be a part of your Acura ownership experience. We know bringing one's vehicle in for maintenance or unexpected repairs is rarely a highlight of anyone's day but having teammates like Marisol that are committed to provide the best possible experience while doing so can make all the difference. We thank you again for choosing us and look forward to serving you again in the future. Happy Holidays, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Thank you Rina for taking the time to let us know about your firsts service experience at our dealership. We appreciate your feedback and allowing teammate Marisol Arvizu to be a part of your Acura ownership experience. We know bringing one's vehicle in for maintenance is rarely a highlight of anyone's day but having teammates like Marisol, that are passionate in providing the best possible experience while doing so can make all the difference for our guests. We thank you again for choosing us and look forward to serving you again in the future. Happy Holidays, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Thank you Mr. Alvarez for choosing our dealership and taking the time to let us know how we did during your visit. We appreciate your past business and for allowing our service team another opportunity to provide service for your Acura TL. When it comes to maintenance or unexpected repairs, we know having the right teammates like, Shaun Dortch make all the difference to our Acura owners. Should there ever be any questions, please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton