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Acura of Pleasanton

Pleasanton, CA

5.0
1,187 Reviews

4355 Rosewood Drive

Pleasanton, CA

94588

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Showing 1,187 reviews

December 16, 2019

Great Service Was there for service to my Leased RDX. Gary was very friendly, and helpful. He was great, informative, thoroughly explained service and charges. V More

by Donna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Chan
Dec 16, 2019 -

Acura of Pleasanton responded

Thank you Donna for allowing us to provide care for your Acura RDX SUV and for sharing of your experience with teammate Gary Chan. Keeping your Acura safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Happy Holidays, Adam Toy Social Media Coordinator Acura of Pleasanton

December 16, 2019

service Service is excellent and very much in detail. It is worth the waiting. I will recommend to friends. It is a little crowded in the morning. More

by Pat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Fritze
Dec 16, 2019 -

Acura of Pleasanton responded

Thank you Pat for sharing of your experience during your service visit to our dealership. We appreciate your feedback and allowing teammate Ashley Fritze to be a part of your Acura ownership experience. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but having teammates that are passionate in providing the best possible experience while doing so can make all the difference. We thank you again for choosing us and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

December 16, 2019

Excellent customer service! I have my car serviced here for the last ten years and I have always had a positive experience here. The service advisors are very knowledgeable, help More

by LESILVA1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
Dec 16, 2019 -

Acura of Pleasanton responded

Thank you L. Silva for taking the time to let us know about your recent service visit with us. We're so glad that we were able to go above and beyond your expectations for the past 10 years! We appreciate allowing Shaun Dortch and our service team to be a part of your Acura journey. We are proud to had the opportunity to once again provide the highest level of care and to keep your Acura performing at its best. As your Acura TL ownership partner, we are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

December 16, 2019

Experience for Acura Pleasanton Dealership Overall very positive for the whole process and appreciate Shahab for taking care all the details. Look forward continuous positive experience in the More

by Kev
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shahab Alizadeh
Dec 16, 2019 -

Acura of Pleasanton responded

Congratulations Kev on your new Acura and thank you very much for sharing of your experience with teammate Shahab Alizadeh during your visit at our dealership. We know our guests have choices in the Bay Area when it comes to which dealership and appreciate the opportunity to earn your business from start to finish. As your Acura ownership partner we too look forward to our relationship, so please always feel free to let us know if there are any questions! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

December 16, 2019

Couldn’t be happier This is my fifth lease with Pleasanton Acura and I couldn’t be happier with the experience. Victor, Gabriel and Sam were great to work with. They were More

by Happy Chappy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Banales, Sam Alroubai, Gabriel Gonzalez
Dec 16, 2019 -

Acura of Pleasanton responded

Congratulations on your recent lease and thank you for sharing of your shopping experience with teammates Victor Banales, Sam Aroubai and previously with Gabriel Gonzalez while visiting our dealership for your fifth Acura with us. There are so many choices when it comes to which brand or dealership to work with, not to mention who to feel confident with. We appreciate the opportunity to earn your business from start to finish once again. We are excited to be a part of your Acura ownership journey so please feel free to let us know if there are any questions! Happy Holidays, Adam Toy Social Media Coordinator Acura of Pleasanton

December 15, 2019

Service Marisol never disappoints. Always excellent customer service. The two young girls who greeted me we’re also incredibly friendly. Sadly, I did not get More

by P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Dec 15, 2019 -

Acura of Pleasanton responded

Thank you P for sharing of your experience during your service visit to our dealership. We appreciate allowing teammates Marisol Arvizu to be a part of your Acura ownership experience. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but we are focused to provide the best possible experience while doing so. We look forward to serving you again in the future and thank you for your feedback. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

December 15, 2019

Great customer service My service representative, Marisol was thorough in asking why i brought my car in, she listened to the problems. The service center found the issues a More

by COSTA88R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Dec 15, 2019 -

Acura of Pleasanton responded

Thank you COSTA88R for taking a moment to share of your recent experience during your service visit to our dealership. We appreciate your feedback, praise and allowing Marisol Arvizu and our team to earn your business. We know bringing one's vehicle in for maintenance or unexpected repairs is rarely a highlight of anyone's day but having teammates that are passionate in providing the best possible experience while doing so can make all the difference. We thank you again for choosing us and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

December 14, 2019

Review for Marisol She was fast to get me in and out of the dealership. All was done rather quickly and without any delays. Service was also done within expected time fr More

by BEATRIZ724
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Dec 15, 2019 -

Acura of Pleasanton responded

Thank you Beatriz for sharing of your recent experience with teammate Marisol Arvizu during your service visit with our dealership. We appreciate allowing us the chance to provide the highest level of care for your Acura RDX and for us to be a part of your ownership journey. Please feel free to let us know if there are ever any questions, we are here to help! Happy Holidays, Adam Toy Social Media Coordinator Acura of Pleasanton

December 14, 2019

Excellent Service as usual Made an appointment with Marisol...she gave me estimated price when making appointment. Dropped my car off and was able to get loaner car and continue More

by ADRIENNESHELTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Dec 15, 2019 -

Acura of Pleasanton responded

Hello Ms. Shelton, we're so glad that we were able to go above and beyond your expectations! Thank you for letting us know about your experience with teammate Marisol Arvizu and our service department. We appreciate allowing us the opportunity to once again provide the highest level of care and to keep your Acura performing at its best. Your feedback is valuable, and we are happy that we could be a part of your Acura journey for so many years! As your Acura TL ownership partner, we are committed to your experience, so please feel free to let us know if there are ever any questions! Happy Holidays, Adam Toy Social Media Coordinator Acura of Pleasanton

December 14, 2019

Wasted my time This was for a simple key programming g. My appointment was for 3 PM. It was 3:20 before I was acknowledged. The process took 90 minutes. Why? It was More

by DENNISPUPPO
Customer Service
Recommend Dealer
No
Employees Worked With
Ashley Fritze
Jan 08, 2020 -

Acura of Pleasanton responded

Thank you Dennis for sharing of your experience with our dealership and service department. We appreciate allowing our team an opportunity to provide the highest level of care. Our dealership is committed to be a part of your ownership experience. It is our goal and intent for all our guests to have an outstanding service visit but it appears that your recent visit was less than perfect. We apologize for any inconvenience this may have caused. Your feedback has been shared with our management and was used to review our processes and look for areas we can improve our guest experiences to avoid these kinds of occurrences. We also like to discuss your experience in person and invite you to speak directly with our Service Manager, Yves Vrnoga. Please feel free to email him directly at Yves.Vrnoga@hendrickauto.com or call us at 888-694-1140. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

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