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Acura of Pleasanton
Pleasanton, CA
1,189 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,189 reviews
December 17, 2019
Acura always has the best customer service and service cdnt Acura is Pleasanton has always exceed my expectations and provides excellent customer service. The lounge area is clean, has a great coffee and hot ch Acura is Pleasanton has always exceed my expectations and provides excellent customer service. The lounge area is clean, has a great coffee and hot chocolate More
by ZACNEYE
Verified CustomerEmployees Worked With
Ashley Fritze, Gary Chan, Marisol Arvizu
December 17, 2019
Great service This service center consistently had friendly, helpful, and attentive service reps. The service itself is timely and if you have an extended service This service center consistently had friendly, helpful, and attentive service reps. The service itself is timely and if you have an extended service time, they provide a complimentary shuttle (or ride share service). More
by EATENG
Employees Worked With
Marisol Arvizu
December 16, 2019
Couldn’t be happier This is my fifth lease with Pleasanton Acura and I couldn’t be happier with the experience. Victor, Gabriel and Sam were great to work with. They were This is my fifth lease with Pleasanton Acura and I couldn’t be happier with the experience. Victor, Gabriel and Sam were great to work with. They were also extremely professional. It was nice to see Gabriel again as he leased me my previous two cars This is a great dealership were sales are backed up by a super service department. I have no hesitation in highly recommending them More
by Happy Chappy
Employees Worked With
Victor Banales, Sam Alroubai, Gabriel Gonzalez
December 16, 2019
Excellent customer service! I have my car serviced here for the last ten years and I have always had a positive experience here. The service advisors are very knowledgeable, help I have my car serviced here for the last ten years and I have always had a positive experience here. The service advisors are very knowledgeable, helpful.and accommodating. More
by LESILVA1
Employees Worked With
Shaun Dortch
December 16, 2019
Experience for Acura Pleasanton Dealership Overall very positive for the whole process and appreciate Shahab for taking care all the details. Look forward continuous positive experience in the Overall very positive for the whole process and appreciate Shahab for taking care all the details. Look forward continuous positive experience in the future with the dealership. More
by Kev
Employees Worked With
Shahab Alizadeh
December 16, 2019
Great Service Was there for service to my Leased RDX. Gary was very friendly, and helpful. He was great, informative, thoroughly explained service and charges. V Was there for service to my Leased RDX. Gary was very friendly, and helpful. He was great, informative, thoroughly explained service and charges. Very welcoming demeanor. More
by Donna
Employees Worked With
Gary Chan
December 16, 2019
service Service is excellent and very much in detail. It is worth the waiting. I will recommend to friends. It is a little crowded in the morning. Service is excellent and very much in detail. It is worth the waiting. I will recommend to friends. It is a little crowded in the morning. More
by Pat
Employees Worked With
Ashley Fritze
December 15, 2019
Service Marisol never disappoints. Always excellent customer service. The two young girls who greeted me we’re also incredibly friendly. Sadly, I did not get Marisol never disappoints. Always excellent customer service. The two young girls who greeted me we’re also incredibly friendly. Sadly, I did not get their names. More
by P
Employees Worked With
Marisol Arvizu
December 15, 2019
Great customer service My service representative, Marisol was thorough in asking why i brought my car in, she listened to the problems. The service center found the issues a My service representative, Marisol was thorough in asking why i brought my car in, she listened to the problems. The service center found the issues and Marisol got back to me promptly. She explained the costs and recommendations and wasn’t pushy about it. Additionally, she explained her own experience with the radiator thermostat. She also asked me to check with the mechanic that helped me last to see if my battery was still under warranty. Overall great customer service and i trust Pleasanton Acura’s service center mechanics, they’re excellent! More
by COSTA88R
Employees Worked With
Marisol Arvizu
December 14, 2019
Wasted my time This was for a simple key programming g. My appointment was for 3 PM. It was 3:20 before I was acknowledged. The process took 90 minutes. Why? It was This was for a simple key programming g. My appointment was for 3 PM. It was 3:20 before I was acknowledged. The process took 90 minutes. Why? It was not communicated to me. More
by DENNISPUPPO
Employees Worked With
Ashley Fritze
