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Acura of Pleasanton

Pleasanton, CA

5.0
1,183 Reviews

4355 Rosewood Drive

Pleasanton, CA

94588

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Showing 1,183 reviews

December 16, 2019

Couldn’t be happier This is my fifth lease with Pleasanton Acura and I couldn’t be happier with the experience. Victor, Gabriel and Sam were great to work with. They were More

by Happy Chappy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Banales, Sam Alroubai, Gabriel Gonzalez
Dec 16, 2019 -

Acura of Pleasanton responded

Congratulations on your recent lease and thank you for sharing of your shopping experience with teammates Victor Banales, Sam Aroubai and previously with Gabriel Gonzalez while visiting our dealership for your fifth Acura with us. There are so many choices when it comes to which brand or dealership to work with, not to mention who to feel confident with. We appreciate the opportunity to earn your business from start to finish once again. We are excited to be a part of your Acura ownership journey so please feel free to let us know if there are any questions! Happy Holidays, Adam Toy Social Media Coordinator Acura of Pleasanton

December 15, 2019

Service Marisol never disappoints. Always excellent customer service. The two young girls who greeted me we’re also incredibly friendly. Sadly, I did not get More

by P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Dec 15, 2019 -

Acura of Pleasanton responded

Thank you P for sharing of your experience during your service visit to our dealership. We appreciate allowing teammates Marisol Arvizu to be a part of your Acura ownership experience. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but we are focused to provide the best possible experience while doing so. We look forward to serving you again in the future and thank you for your feedback. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

December 15, 2019

Great customer service My service representative, Marisol was thorough in asking why i brought my car in, she listened to the problems. The service center found the issues a More

by COSTA88R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Dec 15, 2019 -

Acura of Pleasanton responded

Thank you COSTA88R for taking a moment to share of your recent experience during your service visit to our dealership. We appreciate your feedback, praise and allowing Marisol Arvizu and our team to earn your business. We know bringing one's vehicle in for maintenance or unexpected repairs is rarely a highlight of anyone's day but having teammates that are passionate in providing the best possible experience while doing so can make all the difference. We thank you again for choosing us and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

December 14, 2019

Review for Marisol She was fast to get me in and out of the dealership. All was done rather quickly and without any delays. Service was also done within expected time fr More

by BEATRIZ724
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Dec 15, 2019 -

Acura of Pleasanton responded

Thank you Beatriz for sharing of your recent experience with teammate Marisol Arvizu during your service visit with our dealership. We appreciate allowing us the chance to provide the highest level of care for your Acura RDX and for us to be a part of your ownership journey. Please feel free to let us know if there are ever any questions, we are here to help! Happy Holidays, Adam Toy Social Media Coordinator Acura of Pleasanton

December 14, 2019

Excellent Service as usual Made an appointment with Marisol...she gave me estimated price when making appointment. Dropped my car off and was able to get loaner car and continue More

by ADRIENNESHELTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Dec 15, 2019 -

Acura of Pleasanton responded

Hello Ms. Shelton, we're so glad that we were able to go above and beyond your expectations! Thank you for letting us know about your experience with teammate Marisol Arvizu and our service department. We appreciate allowing us the opportunity to once again provide the highest level of care and to keep your Acura performing at its best. Your feedback is valuable, and we are happy that we could be a part of your Acura journey for so many years! As your Acura TL ownership partner, we are committed to your experience, so please feel free to let us know if there are ever any questions! Happy Holidays, Adam Toy Social Media Coordinator Acura of Pleasanton

December 14, 2019

Very happy w the service, n professionalism Pleased w the service n how the staff was attentive n informative. Uncontrolled was the late delivery of the part prob due to weather conditions. More

by PYRUNS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Helder Pereira, Marisol Arvizu, Joshua Choy
Dec 16, 2019 -

Acura of Pleasanton responded

Thank you PYRUNS for sharing of your Acura ownership experience with our dealership. Our dealership is committed to be a part of your Acura ownership journey and we want all our guests to have outstanding visits with our service team. We apologize for any inconvenience that the parts delay may have caused. We appreciate allowing us to provide the highest level of care for your Acura. Choosing our dealership for your original delivery with Helder Pereira and service team Marisol Arvizu and Joshua Choy means so much to us. Thank you again for taking the time to let everyone know about your positive experience. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

December 14, 2019

Wasted my time This was for a simple key programming g. My appointment was for 3 PM. It was 3:20 before I was acknowledged. The process took 90 minutes. Why? It was More

by DENNISPUPPO
Customer Service
Recommend Dealer
No
Employees Worked With
Ashley Fritze
Jan 08, 2020 -

Acura of Pleasanton responded

Thank you Dennis for sharing of your experience with our dealership and service department. We appreciate allowing our team an opportunity to provide the highest level of care. Our dealership is committed to be a part of your ownership experience. It is our goal and intent for all our guests to have an outstanding service visit but it appears that your recent visit was less than perfect. We apologize for any inconvenience this may have caused. Your feedback has been shared with our management and was used to review our processes and look for areas we can improve our guest experiences to avoid these kinds of occurrences. We also like to discuss your experience in person and invite you to speak directly with our Service Manager, Yves Vrnoga. Please feel free to email him directly at Yves.Vrnoga@hendrickauto.com or call us at 888-694-1140. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

December 13, 2019

B-1 service Drive was great . I was dropped off to Kohl’s and picked up . Was on my lunch hour but got a quick service . Customer service manager was very knowled More

by JKSINGH65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I forgot his name . He helped me at the desk .
Dec 15, 2019 -

Acura of Pleasanton responded

Thank you JKSINGH65 for sharing of your experience with our dealership. We appreciate allowing us the opportunity to be of service to you. We are happy that our team was able to make the best use of your available time while your Acura was in our care and our accommodations meet your expectations. When it comes to maintenance and repairs we know our guests have choices and options. We look forward to being a part of your Acura journey and to your next visit. Until then please feel free to let us know should there ever be anything we can do to assist. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

December 13, 2019

Quality Service Service done right with excellent customer service. Purchased here and always service our Acura’s here. We highly recommend this location. Coupons a More

by Marlos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Chan
Dec 15, 2019 -

Acura of Pleasanton responded

Hello Marlos, we are so pleased you enjoyed your visit to Acura of Pleasanton! We appreciate allowing us to provide the highest level of care for your Acura and for us to be a part of your ownership experience. Choosing our dealership for your original delivery and service means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

December 13, 2019

5-Stars customer service Gary C is very professional and always provide excellent customer service. He explained in detail what needs to done on the car. From dropping off t More

by LUNARIAHILLS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Chan
Dec 15, 2019 -

Acura of Pleasanton responded

Thank you LUNARIAHILLS for sharing of your experience with teammate Gary Chan and during your visit with our service department. We appreciate allowing us the opportunity to provide the highest level of care and keeping your Acura performing at its best. Your confidence is important to us and glad we could earn it. As your Acura ownership partner, we are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

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