
Acura of Pleasanton
Pleasanton, CA
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Couldn’t be happier This is my fifth lease with Pleasanton Acura and I couldn’t be happier with the experience. Victor, Gabriel and Sam were great to work with. They were This is my fifth lease with Pleasanton Acura and I couldn’t be happier with the experience. Victor, Gabriel and Sam were great to work with. They were also extremely professional. It was nice to see Gabriel again as he leased me my previous two cars This is a great dealership were sales are backed up by a super service department. I have no hesitation in highly recommending them More
Service Marisol never disappoints. Always excellent customer service. The two young girls who greeted me we’re also incredibly friendly. Sadly, I did not get Marisol never disappoints. Always excellent customer service. The two young girls who greeted me we’re also incredibly friendly. Sadly, I did not get their names. More
Great customer service My service representative, Marisol was thorough in asking why i brought my car in, she listened to the problems. The service center found the issues a My service representative, Marisol was thorough in asking why i brought my car in, she listened to the problems. The service center found the issues and Marisol got back to me promptly. She explained the costs and recommendations and wasn’t pushy about it. Additionally, she explained her own experience with the radiator thermostat. She also asked me to check with the mechanic that helped me last to see if my battery was still under warranty. Overall great customer service and i trust Pleasanton Acura’s service center mechanics, they’re excellent! More
Review for Marisol She was fast to get me in and out of the dealership. All was done rather quickly and without any delays. Service was also done within expected time fr She was fast to get me in and out of the dealership. All was done rather quickly and without any delays. Service was also done within expected time frame. More
Excellent Service as usual Made an appointment with Marisol...she gave me estimated price when making appointment. Dropped my car off and was able to get loaner car and continue Made an appointment with Marisol...she gave me estimated price when making appointment. Dropped my car off and was able to get loaner car and continue about my day. She texted me when my car was ready and everything went as expected. Wonderful customer service as usual. More
Very happy w the service, n professionalism Pleased w the service n how the staff was attentive n informative. Uncontrolled was the late delivery of the part prob due to weather conditions. Pleased w the service n how the staff was attentive n informative. Uncontrolled was the late delivery of the part prob due to weather conditions. More
Wasted my time This was for a simple key programming g. My appointment was for 3 PM. It was 3:20 before I was acknowledged. The process took 90 minutes. Why? It was This was for a simple key programming g. My appointment was for 3 PM. It was 3:20 before I was acknowledged. The process took 90 minutes. Why? It was not communicated to me. More
B-1 service Drive was great . I was dropped off to Kohl’s and picked up . Was on my lunch hour but got a quick service . Customer service manager was very knowled Drive was great . I was dropped off to Kohl’s and picked up . Was on my lunch hour but got a quick service . Customer service manager was very knowledgeable and helpful More
Quality Service Service done right with excellent customer service. Purchased here and always service our Acura’s here. We highly recommend this location. Coupons a Service done right with excellent customer service. Purchased here and always service our Acura’s here. We highly recommend this location. Coupons always available too! More
5-Stars customer service Gary C is very professional and always provide excellent customer service. He explained in detail what needs to done on the car. From dropping off t Gary C is very professional and always provide excellent customer service. He explained in detail what needs to done on the car. From dropping off the car to service completion, he always keep you informed. Highly recommending to bring your cars to this location for service. More