Acura of Pleasanton

Acura of Pleasanton responded

Thank you John C for sharing of your experience with our service department. We appreciate allowing teammate Gary Chan to earn your business and to keep your Acura performing at its best. Your time is valuable and our service team is committed to provide the best possible experience during your visit. Should there ever be any questions about your Acura, please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Thank you Mr Ludwig for sharing of your experience with our service department. We appreciate allowing our team to provide care for your Acura. We are committed to be a part of your ownership and want all our guests to have an outstanding service visit. We regret that your recent visit was less than perfect. Your feedback has been shared with our management team and an investigation as to what caused the oversight was launched. Our service manager, Michael Capas had reached out to address your inquiry about checking the oil level. If there is any thing else we can be of service, please feel free to let us know what we can do to assist. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Hello MGMKJKA, we always strive to provide a top quality service experience to every guest, and are pleased to hear that you enjoyed your visit here at Acura of Pleasanton! Your time is valuable and we appreciate allowing teammate Gary Chan and our service team to earn your business and sincerely thank you for this positive review. If there are ever any inquiry about your Acura, please let us know. Otherwise, when its time for maintenance, we look forward to seeing you again! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Thank you DJO250 for sharing of your experience during your service visit to our dealership. We appreciate allowing teammate Gary Chan to be a part of your Acura ownership experience. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but we believe having a team that is focused on providing the best possible experiences. In your case, an unexpected financial find! As your Acura partner, we look forward to serving you again in the future and thank you for your feedback. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Thank you for choosing our dealership and allowing us an opportunity to earn your business with your Acura. We appreciate your feedback and sharing of your recent service experience. We are always looking for ways to provide a better guest experience and having the right teammates like, Gary Chan make all the difference. We look forward to serving you again in the future, so please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Thank you JAYBALA726 for sharing of your experience with our service department. We appreciate allowing us to earn your business and to keep your Acura performing at its best. Your time is valuable and we are happy that both Shaun Dortch and our team was able to get you back on the road as quickly as possible. We are committed to provide the best possible ownership experience, so please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Thank you S. Shells for choosing our dealership and taking the time to let us know how we did during your visit. We appreciate your past business and for allowing our service team another opportunity to provide service for your Acura. When it comes to maintenance or unexpected repairs, we know having the right teammates like, Shaun Dortch make all the difference to our Acura owners. Should there ever be any questions, please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Hello Brett, we're happy you found our team to be so supportive while shopping with us. Earning your business is our top priority to do what it takes to meet your individual requirements and needs. Shopping for pre-owned vehicle is a life event and we appreciate allowing teammates Helder Pereira and Sam Alroubai the chance to be a part of yours. Your review means so much to us and we're so proud to have earned it. Congratulations on your purchase and thank you again for taking a moment to let the world know about your positive experience. Please don't hesitate to reach out if there's anything additional we can do for your family. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Congratulations Mike H on taking delivery on your new Acura SUV and thank you for sharing of your experience with teammates Xaviaer, Sam and Igor while shopping at our dealership. There as so many choices in the market when it comes to brand and dealerships and we appreciate allowing us to earn your business. We know shopping for a car can be an overwhelming experience but our goal to make it as pleasant and smooth as possible. We are always happy to hear from our guests and thank you so very much for your feedback here on DealerRater. Chances are Acura may not read about your positive experience with our dealership. We do ask our guests to keep a look out for an email from the factory in the next few weeks as they want to know how we did too! As your Acura ownership partner, we stand behind every vehicle we deliver, so please feel free to let us know if there are ever any questions about your new MDX! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Thank you SRAKLee for sharing of your recent experience with teammate Gary Chan during your two service visits with our dealership. We appreciate allowing Gary the chance to provide the most convenient and highest level of care for both of your family's MDX and TL. We are happy to have a part with your Acura ownership journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton