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Acura of Pleasanton

Pleasanton, CA

5.0
1,184 Reviews

4355 Rosewood Drive

Pleasanton, CA

94588

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Showing 1,184 reviews

December 01, 2019

Great service Shahab did a great job in helping me test drive two different Acura models and his knowledge he imparted to me helped me make my decision to purchase More

by RLDIECK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter , Shahab Alizadeh
Dec 03, 2019 -

Acura of Pleasanton responded

Hello R. Dieck, we're so glad that we were able to go above and beyond your expectations while shopping for your perfect Acura! Congratulations on your recent Acura ILX purchase and thank you for sharing of your experience with teammate Shahab Alizadeh during your visit at our dealership. With so many choices in the market we appreciate allowing Shahab and our team to earn your business. We know shopping for a car can be an overwhelming experience but it is our goal to make it as smooth as possible. As your Acura ownership partner, we stand behind every vehicle we deliver, so please feel free to let us know if there are ever any questions about your ILX! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

December 01, 2019

Delivered! Was greeted immediately upon arrival (didn’t catch his name) however waited a bit long to check in even though made appt. It was Saturday so not takin More

by JF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Fritze
Dec 03, 2019 -

Acura of Pleasanton responded

Jf, we strive for 100% satisfaction, and it is great to see you had a positive experience at Acura of Pleasanton. Thank you for sharing of your recent service visit and allowing teammate Ashley Fritze to be a part of your Acura ownership experience. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but having teammates that are passionate in providing the best possible experience while doing so can make all the difference. We thank you again for choosing us and where ever your travels take you, please feel free to reach out to Ashley or any of our teammates should there be any questions about your Acura. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

December 01, 2019

Service was fast and easy! Marisol was friendly and let me know as soon as my car was ready. Will use Acura Pleasanton again for next service. More

by melaniepharvey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Dec 03, 2019 -

Acura of Pleasanton responded

Thank you Ms Harvey for sharing of your experience with Marisol Arvizu and our service department. We appreciate allowing us another opportunity to provide the highest level of care for your Acura. We are proud to be a part of your RDX ownership journey, so please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

December 01, 2019

Review Nice job Maribel. Very user friendly experience. Good explanation of work and top understanding of mdx and associated quirks. Ordered Lyft for my trip More

by GStar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Dec 03, 2019 -

Acura of Pleasanton responded

Thank you GStar for sharing of your experience during your service visit to our dealership. We appreciate your feedback and allowing teammate Marisol Arvizu to be a part of your Acura ownership experience. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but having teammates like Marisol that are passionate in providing the best possible experience while doing so can make all the difference. We thank you again for choosing us and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

November 30, 2019

Great experience We had a great experience with Helder and the rest of the staff. He was very kind, courteous, and informative. He wasn't judgemental during the price More

by b0T4n
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Helder Pereira, Peter Han, Justin Hernandez
Dec 03, 2019 -

Acura of Pleasanton responded

B0t4n, thanks for your praise and kind comments about our team while shopping with us. Congratulations on your new Acura purchase and thank you for sharing of your experience with teammates Helder Pereira, Justin Hernandez and Peter Han during your visit at our dealership. There are so many choices in the market we appreciate allowing us to earn your business. We know shop ping for a car these days can be an non-personal experience but it is our goal to make it as pleasant as possible and as your Acura ownership partner, we stand behind every vehicle we deliver. Please feel free to let us know if there are ever any questions about your new Acura! We are always ready to assist. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

November 29, 2019

Quick & attentive & timely updates and completed service Landon was the most genuine service advisors I have had at Hendricks. Landon did not make me feel guilty for asking to use my pre-paid service amount More

by ESSYBA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Landon Bura
Dec 02, 2019 -

Acura of Pleasanton responded

Hi Essyba, thank you for taking the time to leave a review for us at Acura of Pleasanton. We're happy we could meet your expectations! Thank you for letting us know about your experience with Landon Bura and our service department. We appreciate allowing us the opportunity to once again provide the highest level of care and to keep your Acura performing at its best. Your time is valuable, and we are happy that we were able to assist with the hand free system to save having to return in the future. We are proud to been a part of your Acura journey and as your Acura ownership partner, we are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

November 29, 2019

Great service Shaun was very helpful and kept me in the loop on the status of my car. He listened and was understanding of my frustrations with the issues I’ve had More

by NFORNACI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
November 28, 2019

Great As far as trips to the dealership go, this was pretty painless. Farooq worked with me and helped me get set up in a very efficient manner. More

by Thesafestlie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Farooq Omar, Sam Alroubai
Dec 02, 2019 -

Acura of Pleasanton responded

Congratulations on your recent purchase and thank you for sharing of your experience with teammates Farooq Omar and Sam Alroubai while visiting our dealership to find the perfect new Acura. There are so many choices when it comes to which brand or dealership to work with, not to mention who to feel confident with. We appreciate the opportunity to earn your business from start to finish. We are excited to be a part of your Acura ownership journey so please feel free to let us know if there are any questions! We are always happy to hear from our guests and thank you so very much for your feedback here on DealerRater. Chances are Acura may not read about your positive experience with our dealership. We do ask our guests to keep a look out for an email from the factory in the next few weeks as they want to know how we did too! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

November 28, 2019

Very satisfied customer From the moment we dealt with Victor, we knew Acura of Pleasanton is the dealership we want to conduct business with. He was honest and we felt like w More

by gemfernando4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Banales
Dec 02, 2019 -

Acura of Pleasanton responded

Gemfernando4, thanks for your praise and kind comments about our team. Congratulations on your new Acura and thank you for taking a moment to share your family's experience with our teammate, Victor Banales during your visit with our dealership. We appreciate allowing Victor and our dealership an opportunity to serve and to be a part of your Acura journey. We are proud to have earned your positive review. We are looking forward to our continued Acura relationship, so please feel free to let us know if there is anything we can do to help! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

November 28, 2019

service great service from landon and price was fair. i drive further just to get service..low wait time and helpful print out of work done More

by CHRISH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Landon Bura
Dec 02, 2019 -

Acura of Pleasanton responded

Chrish, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Acura of Pleasanton. Thank you for your kind words and this wonderful review for Landon Bura and our dealership. When it comes to maintenance and repairs we know our guests have choices and options, it makes us happy to know that our dealership has been able to continue to earn both your business and confidence. We look forward to being a part of your Acura journey and to your next visit. Until then please feel free to let us know should there ever be anything we can do to assist. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

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