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Acura of Pleasanton
Pleasanton, CA
1,184 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,184 reviews
November 23, 2019
Service Center Had a great experience and Shaun was great to deal with They found another problem that I didn’t go in for and fixed the same time so I wouldn’t have Had a great experience and Shaun was great to deal with They found another problem that I didn’t go in for and fixed the same time so I wouldn’t have to go back More
by OSKAR11
Verified CustomerEmployees Worked With
Shaun Dortch
November 23, 2019
Window Repair and General Service I had a break-in and I took my MDX for repair, after the repair I could hear the noise when I close the door. Service Representative could hear it and I had a break-in and I took my MDX for repair, after the repair I could hear the noise when I close the door. Service Representative could hear it and agreed to repair it later when I take my car next time. Am not sure why it was not checked initially. And during the general service(first visit) I had complained about Smell when I switch on the AC, Representative told me If I could let AC run in sync mode for some time smell will go away, which I did for few weeks and smell still exists. Not sure if it just Acura’s poor design or something else. And there is no Car wash available at this location More
by sureredds
Employees Worked With
Gary Chan, Joey Aria
November 23, 2019
customer service Marisol it is amazing. She provides excellent customer service. I would recommend her to anyone. She is very attentive and explains everything that is Marisol it is amazing. She provides excellent customer service. I would recommend her to anyone. She is very attentive and explains everything that is being worked on my car. I highly recommend the Acura service department at the Acura dealership in Pleasanton. More
by BELIA_MARYKAY
Employees Worked With
Marisol Arvizu
November 23, 2019
Excellent Service We love the staff at Acura of Pleasanton Service Center. Marisol always makes my experience with Acura service wonderful. Everyone is so personable We love the staff at Acura of Pleasanton Service Center. Marisol always makes my experience with Acura service wonderful. Everyone is so personable at Acura of Pleasanton. More
by LCSULLIVAN
Employees Worked With
Marisol Arvizu
November 23, 2019
Wonderful Customer Service Experience Marisol was very kind and pleasant. She helped get my tire repair done and helped me get back to my work by offering a lyft service. Thanks Marisol Marisol was very kind and pleasant. She helped get my tire repair done and helped me get back to my work by offering a lyft service. Thanks Marisol More
by Srinidhi Udupi Raghavendra
Employees Worked With
Marisol Arvizu
November 23, 2019
Easy and pleasant experience Very friendly and helpful staff. Farooq Omar was my dealer and he really worked with me to get me the deal I was looking for. He never pressured me, Very friendly and helpful staff. Farooq Omar was my dealer and he really worked with me to get me the deal I was looking for. He never pressured me, and made it clear I was welcome back to test drive again and again, until I was sure I wanted to buy the car. Igor Finkel, the sales manager also worked hard to ensure I got the best financing rate available and the best deal on the car. I had a great experience here. More
by BLUEYZZ
Employees Worked With
Farooq Omar, Igor Finkel, Robert Whitlow, Vanessa Strand, Ashley Fritze, Marisol Arvizu
November 22, 2019
Gary was very friendly and knowledgeable Excellent customer service and efficient. Will come back all my service work. Gary is great and will come back to have him take care of my car Excellent customer service and efficient. Will come back all my service work. Gary is great and will come back to have him take care of my car More
by JAMESHSU77
Employees Worked With
Gary Chan
November 22, 2019
Car servicing Went for regular car servicing. Was a quick in and out. Friendly staff. Snacks, coffee, magazines, free WiFi help make the wait go by fast. Went for regular car servicing. Was a quick in and out. Friendly staff. Snacks, coffee, magazines, free WiFi help make the wait go by fast. More
by VY
Employees Worked With
Gary Chan
November 22, 2019
Multi point inspection Ashley Fritze service advisor politely understood and listens. Done job in timely manner. She does extra effort For customer’s happiness and full Ashley Fritze service advisor politely understood and listens. Done job in timely manner. She does extra effort For customer’s happiness and full satisfaction. I will come back again to Ashley Fritze at the same location for next servicing. More
by VIBHASHINI
Employees Worked With
Ahmad Rashid, Ashley Fritze
November 22, 2019
Oil change Excellent customer service for scheduled oil change. Waited in guest lounge for car until work was completed. Gary Chan, service representative was k Excellent customer service for scheduled oil change. Waited in guest lounge for car until work was completed. Gary Chan, service representative was knowledgeable, polite, and informative. More
by LSCHARG
Employees Worked With
Gary Chan
