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Acura of Pleasanton
Pleasanton, CA
1,183 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,183 reviews
October 04, 2019
Excellent Service I hardly ever write a review for anyone but I sincerely felt this was deserving. Marisol focused on me as a customer and I felt she went above and b I hardly ever write a review for anyone but I sincerely felt this was deserving. Marisol focused on me as a customer and I felt she went above and beyond to try and address my issues. Hard to find this level of service nowadays.. She’s one of the reasons why I come back to Acura of Pleasanton. More
by MDX Driver
Verified CustomerEmployees Worked With
Marisol Arvizu
October 03, 2019
Extraordinary service The staff at Acura Pleasanton provides an outstanding service, from the moment you get greeted by the attendant to the moment you go pick up your car The staff at Acura Pleasanton provides an outstanding service, from the moment you get greeted by the attendant to the moment you go pick up your car when is ready. My attendant's name is Ashley, she went above and beyond to make sure I had my car maintenance needs met. Great professionalism. More
by FORTUNATO.KELVIN
Employees Worked With
Ashley Fritze
October 01, 2019
Excellent service Although the waiting area is small and not so pleasant, I didn’t have to wait long before Gary Chan took me to his desk. He was extremely friendly an Although the waiting area is small and not so pleasant, I didn’t have to wait long before Gary Chan took me to his desk. He was extremely friendly and knowledgeable, answered all my questions and concerns about the car, and explained everything that will be done to my car at the service clearly. When he realized I needed a ride back to the dealership, he arranged Lyft for me. Because it was my first time ever using lyft, he went through the procedures step by step with me so I knew exactly what to expect. He was busy yet he took his time and I appreciated it so much. When I got my car back, it was sparkling clean. Overall it was an excellent experience. More
by YIMINGCH
Employees Worked With
Gary Chan
October 01, 2019
Acura MDX 2016 Excellent service for the past several years on my Acura 2006 MDX. Recommend service that are required. Kept the car running in excellent condition. K Excellent service for the past several years on my Acura 2006 MDX. Recommend service that are required. Kept the car running in excellent condition. Keep up the good work. More
by ASHKAR_RAMESH
Employees Worked With
Michael Capas, Ashley Fritze
October 01, 2019
Best Service Advisor Ever! Marisol is always a pleasure to work with. She’s a true professional and always friendly no matter how busy she is. She’s the reason I take my Acura Marisol is always a pleasure to work with. She’s a true professional and always friendly no matter how busy she is. She’s the reason I take my Acura to service at the Pleasanton location. More
by DEIDRE0
Employees Worked With
Marisol Arvizu
September 29, 2019
Outstanding. Can’t have enough words Ashley was simply outstanding. I have never experienced just a great service at any dealership! She went above and beyond to make sure all the service Ashley was simply outstanding. I have never experienced just a great service at any dealership! She went above and beyond to make sure all the services were performed! She personally even washed my Car! Thank You Ashley! More
by hitenkapadia
Employees Worked With
Ashley Fritze
September 29, 2019
Great Service! The service reps I dealt with at the center weren’t Very professional with Excellent customer service. My car was serviced within the allotted time. T The service reps I dealt with at the center weren’t Very professional with Excellent customer service. My car was serviced within the allotted time. The waiting room area had complimentary coffee and snacks. More
by MOHKAM
Employees Worked With
Marisol Arvizu
September 28, 2019
Marisol is wonderful The title says it all....great customer service and attention to detail...Marisol is absolutely terrific....they went out of the way to accommodate my The title says it all....great customer service and attention to detail...Marisol is absolutely terrific....they went out of the way to accommodate my every request.... More
by PHILIP_BLANK
Employees Worked With
Marisol Arvizu
September 28, 2019
maintenance Gary is always very helpful, reliable, informative and consistent with his customer care service. I am always very pleased with the service he provid Gary is always very helpful, reliable, informative and consistent with his customer care service. I am always very pleased with the service he provides. I have had other service reps and am also very pleased with the service provided. More
by AYCHUONG
Employees Worked With
Ashley Fritze, Gary Chan
September 28, 2019
Five stars The service consultant gave very detail descriptions for this service, and gave the best recommendations. I only wait 75 minutes for this service, al The service consultant gave very detail descriptions for this service, and gave the best recommendations. I only wait 75 minutes for this service, all set and very satisfying this kind of service. More
by TIMC5
Employees Worked With
Gary Chan
