Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Acura of Pleasanton
Pleasanton, CA
1,183 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,183 reviews
September 15, 2019
Excellent customer service experience Friendly and professional customer service, nice and clean area, fast, received service special by email and it can be used right away, excellent serv Friendly and professional customer service, nice and clean area, fast, received service special by email and it can be used right away, excellent service visit More
by Chi
Verified CustomerEmployees Worked With
Gary Chan
September 15, 2019
Leasing my 5th Acura We live in the Central Valley and decided to check out this Acura dealership after talking to Sam on the phone. We have a new car! We live in the Central Valley and decided to check out this Acura dealership after talking to Sam on the phone. We have a new car! More
by SOLESLRS
Employees Worked With
A female who gave us a quick class on the cars tech package b4 we left. Very nice and bright., Helder Pereira, Sam Alroubai, Justin Hernandez
September 15, 2019
Great Team I’ve had the pleasure of coming here for the past year for all my prepaid maintenance and warranty visits for my MDX. The whole team is great to work I’ve had the pleasure of coming here for the past year for all my prepaid maintenance and warranty visits for my MDX. The whole team is great to work with and are very attentive to the customer’s needs. They’ve accommodated my tight schedule and specific needs in a very Professional manner. Great Job ! More
by NEILKUMAR714
Employees Worked With
Michael Capas, Gary Chan, Marisol Arvizu
September 14, 2019
Problem not fixed Took my vehicle in with a noise that should not be there. Was called and told that they could not hear it on a road test. I asked them to take it out Took my vehicle in with a noise that should not be there. Was called and told that they could not hear it on a road test. I asked them to take it out again as I hear it every time they took supposedly took it out again and determined it must be the clips of a plastic cover under the hood. Why this? Because I was told that Acura already knew there was an issue with the clips coming loose and making noise. They kept the vehicle overnight, changed the clips and I picked up the vehicle. As soon as I came up to speed upon leaving the dealer noise still there. How do you fix something and don’t go back and road test it to be sure you fixed the problem. Have to go back a second time, what an inconvenience. By the way there is no loaner car and don’t expect to get it back clean. They say they will make it right next time. Let’s hope so. More
by KIMBOTELHO
Employees Worked With
Ashley Fritze, Gary Chan
September 13, 2019
Pleasant and timely Acura of Pleasanton is such a great experience. The staff is friendly and accommodating to my needs. From a drink or snack to a shuttle service. Alwa Acura of Pleasanton is such a great experience. The staff is friendly and accommodating to my needs. From a drink or snack to a shuttle service. Always able to get an appointment that works well. More
by Martha
Employees Worked With
Joey Aria
September 13, 2019
A16 service for RDX Service Consultant, Landon Bura was very professional and made the interaction smooth and efficient. I waited for service to be competed. I was told t Service Consultant, Landon Bura was very professional and made the interaction smooth and efficient. I waited for service to be competed. I was told that service would take no longer than 90 minutes. Four stars because total wait times was over two hours. Had just washed car prior to taking it in and something got sprayed on passenger side window and windshield wiper was used and spread it over the window - minor but whatever that was should have been wiped off. More
by COHAN1
Employees Worked With
Landon Bura
September 13, 2019
Above and beyon service Making the experience easy...flowed right thru and completed the process without unnecessary xxxxxxxx..love this dealership and the people..from sales Making the experience easy...flowed right thru and completed the process without unnecessary xxxxxxxx..love this dealership and the people..from sales to financial was quality all the way More
by WHATRANCH
Employees Worked With
Stephen Lao
September 12, 2019
Service with a smile I dropped off my car for a 2pm service ...was helped in less than 10 minutes and they had an Uber take me home right away. When I returned to pick up I dropped off my car for a 2pm service ...was helped in less than 10 minutes and they had an Uber take me home right away. When I returned to pick up my car it had been washed and parked right out front. My customer service man Gary was awesome...even found a coupon for a discount. I have been buying and servicing my cars here for over 9 years I highly recommend More
by FLEEBAY
Employees Worked With
Gary Chan
September 12, 2019
Online buying Fast and to the point, best experience ever! Stephen was very helpful , knew what he was doing, i spend less than 30 min filling up paper work. Fast and to the point, best experience ever! Stephen was very helpful , knew what he was doing, i spend less than 30 min filling up paper work. More
by XENA2376
Employees Worked With
Stephen Lao
September 12, 2019
Recall notice We certainly liked the convenience of scheduling online. The Pleasanton dealership has great service and pleasant staff that we had the opportunity to We certainly liked the convenience of scheduling online. The Pleasanton dealership has great service and pleasant staff that we had the opportunity to interact with. Thank you. More
by Theresa Healy
Employees Worked With
Marisol Arvizu
