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Acura of Pleasanton

Pleasanton, CA

5.0
1,183 Reviews

4355 Rosewood Drive

Pleasanton, CA

94588

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Showing 1,183 reviews

September 07, 2019

Acura services for safety recall Joey Aria was very courteous and helpful. He provided status update promptly and was pleasant to work with. I'd recommend him to anyone interested in More

by KENTYOO
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Aria
Sep 10, 2019 -

Acura of Pleasanton responded

Kent Yoo, we're so glad that we were able to go above and beyond your expectations! Thank you for taking the time to share your recent service visit details with teammate Joey Aria and our dealership. We appreciate the feedback as it helps us to know how we are doing. Whether shopping for your next vehicle or for a safety update, we know having an Acura performing its best and safe is the highest priority for our guests and dealership. We thank you for allowing us to earn your business. We want to be a part of your Acura journey, so please feel free to let us know if there are ever any questions, we are here to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

September 07, 2019

Thank You Guys! Great and Easy! This is my second time coming here for the service. Thank you guys for the quick and easy oil change! Special thanks to Geary and to the guy (I don’t More

by VIRTU8ER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Fritze, Gary Chan, Shaun Dortch
Sep 10, 2019 -

Acura of Pleasanton responded

Virtu8er, we are so pleased you enjoyed your visit to Acura of Pleasanton and thank you for your kind review; we are happy to pass along your comments to the service team, Gary, Ashley and Shaun! We know you have options when it comes to maintenance and appreciate choosing our dealership and allowing us a second opportunity to earn your business with your Acura. Your feedback is valuable and will be use to improve our guest experiences. Please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

September 07, 2019

Great service Awesome and friendly staff. My rep, Marisol went extra mile by doing the wash herself as it was closing time. Really appreciate the friendly servi More

by ASHR_PH7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Sep 10, 2019 -

Acura of Pleasanton responded

Ashr_ph7, we're so glad that we were able to go above and beyond your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience with teammate Marisol Arvizu while visiting us at Acura of Pleasanton! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

September 06, 2019

Great service advisor! Other than check in wait time experience was overall very positive. Joseph Aria was very knowledgeable and helpful with decisions regarding service op More

by Bskier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Aria
Sep 10, 2019 -

Acura of Pleasanton responded

Hello Bskier, we appreciate you taking the time to leave us this feedback. Its valuable to us to know how we are doing in all aspects of our service department. Your comments have been shared with our management for review. When it comes to maintenance or repairs we know our guests have choices. Thank you for allowing teammate Joey Aria and our dealership the opportunity to earn your service business. We hope to be of service to you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

September 06, 2019

Great customer experience Thank you for the great service! Gary Chan took great care me. I was fully informed at every step and all commitments were fulfilled on time and to More

by Stefan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Chan
Sep 10, 2019 -

Acura of Pleasanton responded

Hi Stefan, we are very happy to have provided you with such a positive experience! Thank you very much for allowing our dealership and teammate Gary Chan to be a part of your Acura ownership. When it comes to routine maintenance or factory campaigns, our goal to ensure your Acura MDX is performing at its best with the least amount of disruption to your day. We are always more than happy to assist you if anything else comes up. Take care! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

September 06, 2019

Service Great service experience. A pleasure to work with Acura. We are moving across country so this is the last time for this service center in Pleasanto More

by BARDEN144
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mitchell Cash, Joey Aria
Sep 10, 2019 -

Acura of Pleasanton responded

Hello Bskier, we appreciate you taking the time to leave us this feedback. Its valuable to us to know how we are doing in all aspects of our service department. Your comments have been shared with our management for review. When it comes to maintenance or repairs we know our guests have choices. Thank you for allowing teammate Joey Aria and our dealership the opportunity to earn your service business. We hope to be of service to you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

September 05, 2019

Great service rep. Very friendly service rep. He was very knowledgeable about my car Acura RDX. I bought my car last December and this was my first car service. I had a More

by SAHAMI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
Sep 06, 2019 -

Acura of Pleasanton responded

Thank you CCHSIN for taking the time to let us know how we did. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit with teammate Gary Chan. Your feedback is valuable and has been shared with our management for consideration. If you have further needs or questions, please reach out! We hope you have a great day! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

September 05, 2019

Unexpected Flat tire - Awesome Service I arrived without appointment due to an unexpected flat tire from something in the road. They promptly took in my car assuring me they would look at More

by TALK2TRACE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Aria
Sep 06, 2019 -

Acura of Pleasanton responded

Hi Talk2trace, we are very happy to have provided you with such a positive experience! Thank you so much for taking the time to let us know about your unplanned service visit our dealership. We know unexpected repairs can tarnish any Acura owner's confidence but we are very proud of our teammates in their commitment to ensuring we provide a proper Acura ownership experience. We are happy that our service team was able to determine the cause of the tire damage and the correct remedy, saving further inconvenience and time. Should there ever be anything we can do to assist with your Acura, please don't hesitate to let Joey or any of our teammates know what we can to do help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

September 05, 2019

Professional Service As always, the service provided has been very professional. On schedule and satisfactorily, I will continue using them. Suggest to offer customer fre More

by CCHSIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Chan
Sep 06, 2019 -

Acura of Pleasanton responded

Thank you CCHSIN for taking the time to let us know how we did. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit with teammate Gary Chan. Your feedback is valuable and has been shared with our management for consideration. If you have further needs or questions, please reach out! We hope you have a great day! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

September 05, 2019

Review A1 Service Joey Aria provided excellent customer service. He carefully and patiently explained needed services, timing, pricing and risks of delay. I appreciat More

by IET1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Aria
Sep 06, 2019 -

Acura of Pleasanton responded

Hello Iet1, we appreciate you taking the time to leave us this feedback. We're glad to hear teammate Joey Aria delivered such a great experience. As your Acura ownership partner, if there's anything further we can do for you, let us know, we are happy to help! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

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