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Acura of Pleasanton
Pleasanton, CA
1,183 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,183 reviews
September 05, 2019
Fast and excellent service and parts department Awesome service and parts department who are knowledgeable and friendly. Vehicle service was completed while i was out of town and ready for pick earl Awesome service and parts department who are knowledgeable and friendly. Vehicle service was completed while i was out of town and ready for pick earlier than expected. More
by J_LI8
Verified CustomerEmployees Worked With
Marisol Arvizu, Mitchell Cash
September 03, 2019
Visit for recall with a few problems I can’t tell if the air bag recall was fixed but the technician left a tool and 3 nuts on the floor of the car . Also the service advisor forgot to c I can’t tell if the air bag recall was fixed but the technician left a tool and 3 nuts on the floor of the car . Also the service advisor forgot to call me when the car was ready. More
by FRANKYEE
Employees Worked With
Shaun Dortch
September 02, 2019
Excellent service With an appointment, my car was take in right after I arrived. Staffs are friendly. Adviser Landon is professional. I will highly recommend this servi With an appointment, my car was take in right after I arrived. Staffs are friendly. Adviser Landon is professional. I will highly recommend this service center. More
by Ying
Employees Worked With
Landon Bura
September 02, 2019
Landon was very nice and professional. He kept me updated on how my car was doing. I will definitely recommend Pleasanton Acura to my friends. He kept me updated on how my car was doing. I will definitely recommend Pleasanton Acura to my friends. More
by TENY.QUINTONG
Employees Worked With
Landon Bura
September 02, 2019
Exceptional Service! It’s always such a pleasure working with Marisol, she is professional, friendly, very knowledgeable, and she sets an exceptional standard for customer It’s always such a pleasure working with Marisol, she is professional, friendly, very knowledgeable, and she sets an exceptional standard for customer service! Thank you!! More
by Kristina21
Employees Worked With
Marisol Arvizu
September 01, 2019
Ashley our Service Representative We brought our 2017 Acura RDX in for a diagnostic review of our back hatch. Ashley was very interested in our problem and wanted to make sure we were We brought our 2017 Acura RDX in for a diagnostic review of our back hatch. Ashley was very interested in our problem and wanted to make sure we were well taken care of. As the problem is intermittent and didn't present while the vehicle was at the dealership she gave us a plan for when it happens again and had the vehicle car washed while we waited. thx Ashley. More
by KMG
Employees Worked With
Ashley Fritze
September 01, 2019
Acura RDX 2008 Starter Problem Our service advisor, Ashley was most helpful in figuring out why we had to replace the battery twice in two years. In the end we had to replace the st Our service advisor, Ashley was most helpful in figuring out why we had to replace the battery twice in two years. In the end we had to replace the starter. More
by SLVasquez
Employees Worked With
Ashley Fritze
September 01, 2019
Shaun is very attentive and helpful during the entire time. He took the time and made sure that my experience is a positive one considering its my first Service here. during the entire time. He took the time and made sure that my experience is a positive one considering its my first Service here. More
by Boom2x
Employees Worked With
Shaun Dortch
August 31, 2019
B 16 Service Service Rep was excellent, very informative and offered excellent customer service. I was a bit surprised that Sercice 6 was not included in my pre- Service Rep was excellent, very informative and offered excellent customer service. I was a bit surprised that Sercice 6 was not included in my pre-paid plan More
by RAVIN
Employees Worked With
Helder Pereira, Marisol Arvizu, Shaun Dortch
August 31, 2019
Parts replacement Excellent customer service, very friendly and courteous staff, had a great experience. I worked with Marisol and I was really impressed with her custo Excellent customer service, very friendly and courteous staff, had a great experience. I worked with Marisol and I was really impressed with her customer service skills, very professional and at the same time friendly. Had a great overall experience with this service. More
by SANJAY_PRADHAN
Employees Worked With
Marisol Arvizu
