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Acura of Pleasanton
Pleasanton, CA
1,183 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 26, 2019
Good experience. The experience was good and timely drop off. Landon went over the inspection in detail when I picked up the car. Was confident in the service performe The experience was good and timely drop off. Landon went over the inspection in detail when I picked up the car. Was confident in the service performed by Acura. More
by ROSE11
Verified CustomerEmployees Worked With
Landon Bura
August 25, 2019
Excellent customer service as usual Had to go in for an oil change and I knew that my 60k maintenance was right around the corner. Went in and was greeted by the team, they are obviously Had to go in for an oil change and I knew that my 60k maintenance was right around the corner. Went in and was greeted by the team, they are obviously focused on customer experience and satisfaction. Shaun was my advisor again, made some recommendations on the 60k list that I thought were reasonable, he didn't push it or sell it. Simply recommended. Could I have had brake and transmission fluids done elsewhere for less? Well yeah. Being in the customer service industry, I sell on the value of customer service. This team at Acura of Pleasanton: Shaun, Landon, Gary, exemplify customer service. You aren't just another car, another service order. More
by jackie.luu
Employees Worked With
Gary Chan, Landon Bura, Shaun Dortch
August 25, 2019
Outstanding Took my sons 2004 MDX in for an airbag light Eval. Marisol in service was friendly, responsive, and efficient. Her communication was flawless. Thank Took my sons 2004 MDX in for an airbag light Eval. Marisol in service was friendly, responsive, and efficient. Her communication was flawless. Thank you for a great experience. More
by Don M
Employees Worked With
Marisol Arvizu
August 25, 2019
Knock My Socks Off Fantastic Service This is my second time working with Service Advisor extraordinaire Gary Chan and he does not disappoint. Everything from checking in at the dealer to This is my second time working with Service Advisor extraordinaire Gary Chan and he does not disappoint. Everything from checking in at the dealer to making the follow up appointment was easy as a walk in the park. Not to play second fiddle was Parts Counterperson Mark McGowin. He was so knowledgeable and helpful about my 2012 MDX. I would recommend Acura Pleasanton to anyone that demands impeccable service. More
by 2012 MDX Owner
Employees Worked With
Gary Chan, Mark McGowin
August 25, 2019
Acura Customer Service My experiences with the employees mentioned below have been welcoming and provided exceptional service! I appreciate the time they take to listen and My experiences with the employees mentioned below have been welcoming and provided exceptional service! I appreciate the time they take to listen and address my concerns. Their customer service is the reason I continue to go to the Pleasanton Acura dealership despite the overpriced services. More
by MDX 15
Employees Worked With
Jerry Pico, Robert Whitlow, Landon Bura
August 25, 2019
Service Gary is amazing. Always helpful and on time! He is easy to schedule with and always has my car out front when I arrive. If it’s hot he even has it ru Gary is amazing. Always helpful and on time! He is easy to schedule with and always has my car out front when I arrive. If it’s hot he even has it running with the AC on. He’s personable, and super organized. More
by Alram5676
Employees Worked With
Gary Chan
August 25, 2019
very helpful Very helpful and awesome experience.My schedule was readjusted and service done before expected time. Also there was clean explanation provided for ea Very helpful and awesome experience.My schedule was readjusted and service done before expected time. Also there was clean explanation provided for each service items done. More
by tapas-panda
Employees Worked With
Joey Aria
August 25, 2019
New car Thank you Steven for making the process quick and easy. Always a pleasure to work with the people at Acura of Pleasanton. Thank you again. Thank you Steven for making the process quick and easy. Always a pleasure to work with the people at Acura of Pleasanton. Thank you again. More
by KIMBERLY1266
Employees Worked With
Stephen Lao
August 25, 2019
Good. They did great work on my Acura.Service gave us a ride back home so we don’t have to wait hours.We appreciate that. They did great work on my Acura.Service gave us a ride back home so we don’t have to wait hours.We appreciate that. More
by BWEERAMANTRY
Employees Worked With
Shaun Dortch
August 24, 2019
Excellent Gary Chan was kind enough to take of my RDX A1 service needs. Overall it was an excellent experience, would recommend for others as well. Gary Chan was kind enough to take of my RDX A1 service needs. Overall it was an excellent experience, would recommend for others as well. More
by DENNIS.RATHINAM
Employees Worked With
Gary Chan
