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Acura of Pleasanton
Pleasanton, CA
1,189 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,189 reviews
August 25, 2019
Good. They did great work on my Acura.Service gave us a ride back home so we don’t have to wait hours.We appreciate that. They did great work on my Acura.Service gave us a ride back home so we don’t have to wait hours.We appreciate that. More
by BWEERAMANTRY
Verified CustomerEmployees Worked With
Shaun Dortch
August 25, 2019
Excellent customer service as usual Had to go in for an oil change and I knew that my 60k maintenance was right around the corner. Went in and was greeted by the team, they are obviously Had to go in for an oil change and I knew that my 60k maintenance was right around the corner. Went in and was greeted by the team, they are obviously focused on customer experience and satisfaction. Shaun was my advisor again, made some recommendations on the 60k list that I thought were reasonable, he didn't push it or sell it. Simply recommended. Could I have had brake and transmission fluids done elsewhere for less? Well yeah. Being in the customer service industry, I sell on the value of customer service. This team at Acura of Pleasanton: Shaun, Landon, Gary, exemplify customer service. You aren't just another car, another service order. More
by jackie.luu
Employees Worked With
Gary Chan, Landon Bura, Shaun Dortch
August 25, 2019
Outstanding Took my sons 2004 MDX in for an airbag light Eval. Marisol in service was friendly, responsive, and efficient. Her communication was flawless. Thank Took my sons 2004 MDX in for an airbag light Eval. Marisol in service was friendly, responsive, and efficient. Her communication was flawless. Thank you for a great experience. More
by Don M
Employees Worked With
Marisol Arvizu
August 25, 2019
Knock My Socks Off Fantastic Service This is my second time working with Service Advisor extraordinaire Gary Chan and he does not disappoint. Everything from checking in at the dealer to This is my second time working with Service Advisor extraordinaire Gary Chan and he does not disappoint. Everything from checking in at the dealer to making the follow up appointment was easy as a walk in the park. Not to play second fiddle was Parts Counterperson Mark McGowin. He was so knowledgeable and helpful about my 2012 MDX. I would recommend Acura Pleasanton to anyone that demands impeccable service. More
by 2012 MDX Owner
Employees Worked With
Gary Chan, Mark McGowin
August 25, 2019
Acura Customer Service My experiences with the employees mentioned below have been welcoming and provided exceptional service! I appreciate the time they take to listen and My experiences with the employees mentioned below have been welcoming and provided exceptional service! I appreciate the time they take to listen and address my concerns. Their customer service is the reason I continue to go to the Pleasanton Acura dealership despite the overpriced services. More
by MDX 15
Employees Worked With
Jerry Pico, Robert Whitlow, Landon Bura
August 24, 2019
Supportive Good Customer service and attention to details.good follow up. Keep me informed and explain the purpose of the Service being done. Deliver persona Good Customer service and attention to details.good follow up. Keep me informed and explain the purpose of the Service being done. Deliver personal experience. More
by REENA211
Employees Worked With
Robert Whitlow, Ashley Fritze
August 24, 2019
Service much improved I've been a customer of Acura of Pleasanton since 2014 when I purchased a 2015 RDX from them. Previous service appointments have been disappointing an I've been a customer of Acura of Pleasanton since 2014 when I purchased a 2015 RDX from them. Previous service appointments have been disappointing and frustrating: bringing car in for 7:30am appointment and being told that tech don't start until after 8, having to leave car all day for service that should only take an hour or two, poor communication -- several times I've had to call 3 or 4 times to connect with a service representative to find out the status of my car or when it would be ready (apparently, only the person you check in with can answer these questions which is bizarre), etc. This sort of thing was consistently my experience over several years. So I only had service there for things that seemed best suited to a dealer service department. Fortunately, my recent service appointment was a much better experience: checked me in before 7:30am appointment and had me in a Lyft ride to work promptly, service representative left me both a text and phone message about the status of my car and the car was ready in about 3.5 hours. I hope that this was not an exception and that the quality of service remains improved. More
by rhornung31
Employees Worked With
Landon Bura
August 24, 2019
Excellent Gary Chan was kind enough to take of my RDX A1 service needs. Overall it was an excellent experience, would recommend for others as well. Gary Chan was kind enough to take of my RDX A1 service needs. Overall it was an excellent experience, would recommend for others as well. More
by DENNIS.RATHINAM
Employees Worked With
Gary Chan
August 23, 2019
Minor Service Needed a minor service and a diagnostic for a battery drain problem. Shaun Dortch handled the service and the diagnostic for me professionally and cou Needed a minor service and a diagnostic for a battery drain problem. Shaun Dortch handled the service and the diagnostic for me professionally and courteously. More
by SCHARFSJ
Employees Worked With
Shaun Dortch
August 23, 2019
Great service experience! B1 2 service was performed swiftly. They also checked parking brake noise, and ordered parts to fix. Excellent service as usual from the dealership. B1 2 service was performed swiftly. They also checked parking brake noise, and ordered parts to fix. Excellent service as usual from the dealership. Thanks! More
by SGPENCE0
Employees Worked With
Marisol Arvizu, Shaun Dortch
