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Acura of Pleasanton
Pleasanton, CA
1,189 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,189 reviews
August 17, 2019
Good! Good service & workmanship, & fair prices! Good location, it's near restaurants you can go to while waiting for completion, or take a Lyft back home Good service & workmanship, & fair prices! Good location, it's near restaurants you can go to while waiting for completion, or take a Lyft back home to wait while work being completed More
by SHERHOLMES
Verified CustomerEmployees Worked With
Joey Aria
August 17, 2019
Oil and filter change Excellent service from Gary Chan. My car was completed on time. I was provided with Lyft to and from home. Gary explained everything in great detail. Excellent service from Gary Chan. My car was completed on time. I was provided with Lyft to and from home. Gary explained everything in great detail. More
by LIDABUG
Employees Worked With
Gary Chan
August 17, 2019
Positive experience I took my 2011 RDX for the 85k service and my experience was very positive. Marisol Arvizu took care of this job and she was very helpful and careful. I took my 2011 RDX for the 85k service and my experience was very positive. Marisol Arvizu took care of this job and she was very helpful and careful. More
by TAVERNAPIETRO
Employees Worked With
Marisol Arvizu
August 16, 2019
As expected-professional and simple In and out, no problems. And out sooner than expected. Everyone was polite, didn’t experience any problems or issues and got just the service request In and out, no problems. And out sooner than expected. Everyone was polite, didn’t experience any problems or issues and got just the service requested. More
by DIXIEPOLL
Employees Worked With
Gary Chan
August 16, 2019
Great Service My service experience was excellent. Gary provided outstanding service and went above and beyond to make my visit quick and easy. Probably one of be My service experience was excellent. Gary provided outstanding service and went above and beyond to make my visit quick and easy. Probably one of best service visits I have ever had at any dealer. More
by SULZY
Employees Worked With
Gary Chan
August 16, 2019
Communicate and set realistic time frame In the past Acura service has been great. I was asked when I would like to have my car back for a routine A1 service I said 4 pm, the response I recei In the past Acura service has been great. I was asked when I would like to have my car back for a routine A1 service I said 4 pm, the response I received was, "that shouldn't be a problem". I called around 4:20 pm and didn't receive a call back so I just showed up around 4:30 to get my car. The car was ready however there were some items found such I needed a new air filter. I would have authorized the items mentioned if I had received a call. Now, I have to make another appointment to get the items addressed. I understand that the traffic accident on 580 impacted Acura's resources and would have understood if things couldn't be addressed or the completion time couldn't be met due to resources if this was communicated. More
by SF
Employees Worked With
Joey Aria
August 16, 2019
Great customer service Brought my 2017 Acura MDX in for recall notice and regular service. Gary kept me well informed and the Lyft shuttle was a real convenience. Brought my 2017 Acura MDX in for recall notice and regular service. Gary kept me well informed and the Lyft shuttle was a real convenience. More
by GHICKEL
Employees Worked With
Gary Chan
August 16, 2019
Joey was a pleasure to deal with Took care of my car needs and a ride out for shopping and back while the service was being performed. Battery was covered under the warranty Took care of my car needs and a ride out for shopping and back while the service was being performed. Battery was covered under the warranty More
by JIM@JIMTROPP.COM
Employees Worked With
Joey Aria
August 15, 2019
Awsome dealership, great experience I queried the price of a new Acura MDX from TrueCar. Got prompt response from Victor at Pleasanton Acura. Completed my purchase within 2 hours. Very n I queried the price of a new Acura MDX from TrueCar. Got prompt response from Victor at Pleasanton Acura. Completed my purchase within 2 hours. Very nice representatives and staff. Very happy purchase experience. Thank you Victor! More
by YUANHONGL
Employees Worked With
Victor Banales, Justin Hernandez
August 15, 2019
Customer Service was AWESOME Good Morning, My rep Gary was Awesome!! He went above and beyond to help me with my navigation update. I really appreciated the effort. Thanks Good Morning, My rep Gary was Awesome!! He went above and beyond to help me with my navigation update. I really appreciated the effort. Thanks, Tonya More
by TMKELLY44
Employees Worked With
Gary Chan
