Acura of Pleasanton

As expected-professional and simple In and out, no problems. And out sooner than expected. Everyone was polite, didn’t experience any problems or issues and got just the service request In and out, no problems. And out sooner than expected. Everyone was polite, didn’t experience any problems or issues and got just the service requested. More

Great Service My service experience was excellent. Gary provided outstanding service and went above and beyond to make my visit quick and easy. Probably one of be My service experience was excellent. Gary provided outstanding service and went above and beyond to make my visit quick and easy. Probably one of best service visits I have ever had at any dealer. More

Outstanding Experience. My experience in leasing this was the best I have ever had. Robert Whitlow was extremely thorough, and was attentive to all of my needs. I will defini My experience in leasing this was the best I have ever had. Robert Whitlow was extremely thorough, and was attentive to all of my needs. I will definitely do business with him again. More

Awsome dealership, great experience I queried the price of a new Acura MDX from TrueCar. Got prompt response from Victor at Pleasanton Acura. Completed my purchase within 2 hours. Very n I queried the price of a new Acura MDX from TrueCar. Got prompt response from Victor at Pleasanton Acura. Completed my purchase within 2 hours. Very nice representatives and staff. Very happy purchase experience. Thank you Victor! More

Customer Service was AWESOME Good Morning, My rep Gary was Awesome!! He went above and beyond to help me with my navigation update. I really appreciated the effort. Thanks Good Morning, My rep Gary was Awesome!! He went above and beyond to help me with my navigation update. I really appreciated the effort. Thanks, Tonya More

Wonderful Service Shaun is a great asset to your company, and he provides excellent service. He goes the extra mile for you. He also explains everything in detail on wh Shaun is a great asset to your company, and he provides excellent service. He goes the extra mile for you. He also explains everything in detail on what was completed with the vehicle. Shaun is awesome. Thank you for all you do...All the best, ML More

Kept Me Well Informed I brought my 2014 Acura TL in for routine maintenance and to ask about two recall notices I had received by mail. Joey Aria was my service adviser an I brought my 2014 Acura TL in for routine maintenance and to ask about two recall notices I had received by mail. Joey Aria was my service adviser and quickly answered my questions about the recall notices and recommended some additional maintenance which I agreed was a good idea. He explained the amount of time it would take and kept me informed as I waited to let me know it was progressing. Great service team there at Plesanton Acura. I have been servicing my car there for over three years and plan to continue. More

Recall and Multipoint Inspection Scheduled an appointment online to address the drive shaft recall and a possible battery issue with my ILX. Brought the car to the dealership about 20 Scheduled an appointment online to address the drive shaft recall and a possible battery issue with my ILX. Brought the car to the dealership about 20 minutes earlier than my scheduled time and was informed by the technician that they don't do online booking for appointments and they will close in ~1.5 hours which isn't enough time to do a 30-60 minute appointment. After mentioning I am open to leaving the car overnight and just want the assessment done he relented and informed me to wait inside. I was later approached by Shaun in the customer lounge. He mentioned there was an hour left to complete the recall and multipoint inspection and affirmed it would be done to avoid leaving me without a car. It was completed within the hour, the cabin filter was replaced for free and he even offered a car wash which I obliged to. Despite the bumpy beginning, I got what I needed done with added bonuses. I appreciate Shaun's assistance with my service and will continue to frequent this dealership. More

OK. Had to wait extra hour I had a 3pm appointment. I arrived at 3:05. A tech checked me in relatively quickly as usual. He estimated the work will take 90 minutes (B1 service) I had a 3pm appointment. I arrived at 3:05. A tech checked me in relatively quickly as usual. He estimated the work will take 90 minutes (B1 service) I went to the lounge and starting doing my own work. ONE hour later, I was brought to the front -- I thought that was quick, they're done already, 30 minute ahead of schedule. Yay! NOPE, turned out my paperwork was just sitting there for the past hour. Nothing was done. I was then given a new time estimate of another 90 minutes. The service rep promised he would put my car to the front of the line. The work was completed about 80 minutes after that. I was busy doing my own work during all this time, so the extra time was not a deal breaker for me, but allowing a customer's paperwork to sit for 1 hour was poor service. More

Greatest service Couldn't be more pleased with Acura service. Marisol is the best service consultant on the planet! She takes the time to explain each procedure done Couldn't be more pleased with Acura service. Marisol is the best service consultant on the planet! She takes the time to explain each procedure done and why it's done. More