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Acura of Ramsey
Ramsey, NJ
1,773 Reviews
New and Certified Pre-Owned Acura Dealer located in Bergen County, NJ!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,773 reviews
September 18, 2015
happy with my purchase My experience with the salesman Chris Kim was excellent. Never felt pressured unlike previous dealership. I would recommend this dealership again. My experience with the salesman Chris Kim was excellent. Never felt pressured unlike previous dealership. I would recommend this dealership again. Although my experience with the finance guy was a little disappointing. I was made to feel guilty about not purchasing his deals More
by susiek123
Employees Worked With
Chris Kim - sales
September 16, 2015
great experience I did not have a car so I did all the price quote through email and phone. Rafael was very helpful and honest. The deal was great and the car was in p I did not have a car so I did all the price quote through email and phone. Rafael was very helpful and honest. The deal was great and the car was in perfect condition. More
by min
September 16, 2015
My fourth Acura! I could not be happier with my fourth Acura! My 2016 ACURA RDX is amazing. Thanks to Stu Fogler in sales for ALWAYS hooking me up with the best deals/ I could not be happier with my fourth Acura! My 2016 ACURA RDX is amazing. Thanks to Stu Fogler in sales for ALWAYS hooking me up with the best deals/vehicle. And the collaborative effort of the staff at Acura of Ramsey for helping me decide on the perfect color! Dave in finance made it a breeze to sign the papers and get me on my way to the new car smell. I would go anywhere else for a car! #ACURAFORLIFE More
by Ltrovat0
September 16, 2015
Customer service at Acura Ramsey. I leased 2016 Acura MDX through sales Chris Kim. I am very satisfied the way of his customer services and even after servicse was excllent. I leased 2016 Acura MDX through sales Chris Kim. I am very satisfied the way of his customer services and even after servicse was excllent. More
by jinikim
Employees Worked With
Chris Kim
September 12, 2015
Outstanding service It was time for a new vehicle and I went looking for my first SUV. We visited other dealers before Ramsey Acura, but found this dealer to be the best. It was time for a new vehicle and I went looking for my first SUV. We visited other dealers before Ramsey Acura, but found this dealer to be the best. Our salesman (Bob Anzalone) was outstanding and very helpful, even after the deal was made. The finance man was also very helpful and easy to deal with. There was no "high pressure" sales pitch, which made our decision easy. I've already given Bob's name and card to friends who are looking for a car and will continue to do so. More
by Joyce
Employees Worked With
Robert Anzalone
September 08, 2015
WONDERFUL EXPERIENCE We arrived early Saturday morning to look at a MDX 2016. The moment we entered the facility there was someone to greet us and answer our questions. We arrived early Saturday morning to look at a MDX 2016. The moment we entered the facility there was someone to greet us and answer our questions. Our Sales Rep Rafael Figuereo was very informative and helpful. We did not feel rushed or pressured to buy. It was a very long day however, we left with the car we wanted and a positive feeling that we got a great deal. The following day, we received a follow up call from our Sales Rep Rafael, making sure we were content with the car and to answer any questions we might have had. That was the icing to the cake. We would recommend this dealership and Sales Rep to all our friends and family. More
by Super Mom
Employees Worked With
David Schnapper
September 08, 2015
My Salesperson Chris Kim Was Excellent I am writing to compliment my sales associate, Chris Kim. Chris was honest, responsive, patient and a real gentleman. I have never before shopped at R I am writing to compliment my sales associate, Chris Kim. Chris was honest, responsive, patient and a real gentleman. I have never before shopped at Ramsey Acura, but because of Chris, I hope to remain a customer. All sales representatives should emulate Chris- I believe he is the epitome of how a sales person should be. More
by JackR
Employees Worked With
Chris Kim
August 28, 2015
Exceptional customer experience Enjoyable, stress-free buying process. I highly recommend that Acura of Ramsey be on everyone's list when considering the purchase or service of an A Enjoyable, stress-free buying process. I highly recommend that Acura of Ramsey be on everyone's list when considering the purchase or service of an Acura vehicle. More
by js
August 24, 2015
an altogether new level of dis-service I would not have thought it possible to be jerked around the way I was today. They have a great website, and it showed the exact car(trim level, color I would not have thought it possible to be jerked around the way I was today. They have a great website, and it showed the exact car(trim level, color etc) that I want to buy. Rather than wait for the reply via email(which still has not come), I went to the showroom. The receptionist took my name, and told me that I had an assigned salesman. So I waited. He was nowhere to be found. So I waited. When I had another gentleman offer to help me in the interim, the receptionist walked across the floor, interrupted and said she told the salesman that I was there. So I waited some more. When the salesman showed up, he had another customer. A normal reaction might be to get someone else to help, but no. Not at Ramsey Acura. That did not happen. After overhearing the salesman talk trade to his customer, I got a chance to ask him if his trade in appraiser would look at my trade. He told me point blank that that would have to wait until after talking about car I wanted to buy. He then returned to the customer he has sitting at his desk. Valuing my trade could have bought him a bit of time, but no. Not at Ramsey Acura. So I waited some more. When I had tired of waiting, I interrupted the salesman to tell him that I would be touring the parking lot. This gave him plenty of time to either finish up, or get someone else to help me. But no, not at Ramsey Acura. When I ran out of things to see in the parking lot, I figured I would try again. I returned to the showroom. The other customer was still sitting at the salesman's desk, and there was no salesman in sight. I stopped at the receptionist desk again to say that I had run out of time. I got a very pleasant apology. The normal thing to do would have been to get someone else to help me. But NO, not at Ramsey Acura. Thank God, there are other places to shop that value the customers, and don't jerk them around. More
by Stevewcpa
August 22, 2015
Great Service from the very beginning!!! Tyler was very helpful when it came to assisting me with getting the right car at the right price. I was impressed with the way that Tyler and Elio f Tyler was very helpful when it came to assisting me with getting the right car at the right price. I was impressed with the way that Tyler and Elio followed up with me from beginning to end and I must say that even though I was running late on the day that I had made the purchase; the entire team at ACURA worked the extra time and put in the extra effort to make sure that I drove my ACURA home that night!!! Everything that both Tyler and Elio offered was delivered as promised. Very honest and to the point!!! The finance process was a walk in the park, JB was on point!!! Job well done guys!!! I will be getting my next ACURA from you again!!! More
by willnx2
Employees Worked With
Jesus! Thanks for helping out!, Elio Perito
