Acura of Rochester - Service Center

Friendly service clean provide complimentary car to drive while your are being serviced return calls while your are being serviced return calls More

Hello yes Julia Kenyon Never contacted me back. I left my name and information and I still have not heard anything back from Julia Kenyon name and information and I still have not heard anything back from Julia Kenyon More

Heater problem Went for a quick problem as the air do not blow in the driver and passenger side. Wanted me to take an appointment and pay $130 minimum just to see wh Went for a quick problem as the air do not blow in the driver and passenger side. Wanted me to take an appointment and pay $130 minimum just to see what is causing the problem. Eric Cartier said it could be a chewed cable by a mouse??.?? Not a good response. The Acura is 2019 MDX and I believe it is still understand manufacturers warranty More

Excellent repair experience I had a great experience with Acura of Rochester. I was visiting family in the area and noticed that my car was leaking fluid from the rear axle. I ha I had a great experience with Acura of Rochester. I was visiting family in the area and noticed that my car was leaking fluid from the rear axle. I had a short window of time to address the issue before a six hour drive home. Al from the service department recognized the potential for this to turn into a very expensive problem and found time to service my car despite the department being booked out for two weeks. My problem ended up being the result of some faulty maintenance work done by another dealer back home, and I received a picture of the faulty work to take with me. The repair came in under the estimate, and communication with Al was professional and straight forward. An A+ experience, I highly recommend this dealer for service. More

Great salesperson, great car! I love my 2015 Acura MDX and I have our salesman Rick Gross at Acura of Rochester to thank. During the year that my husband and I spent studying and t I love my 2015 Acura MDX and I have our salesman Rick Gross at Acura of Rochester to thank. During the year that my husband and I spent studying and test driving cars from a number of different dealerships, Rick patiently and expertly answered all our questions and gave us expert advice and information. Rick's knowledge of all things Acura is amazing! We visited the showroom many times and each time Rick took all the time we needed to compare and contrast each Acura we were considering. When we finally decided on our MDX, Rick very carefully and thoroughly explained all the functions and features of the car. He was, and is, a terrific asset for Acura. If you are looking for a new, or used, car, meet with Rick. I am confident that you will enjoy working with him, and will enjoy your Acura! Acura Rochester also has an excellent service department. They really thoroughly know their cars and will give your car thorough and expert service. Today I took my MDX in for my NYS inspection. Not only did they complete the inspection but they also washed my car and cleaned the floor mats! Not a trace of winter salt and dirt was left. My car looked brand new! I highly recommend Acura of Rochester. I am looking forward to many years of driving pleasure with my MDX, and to great automotive service from the sales and service teams at Acura of Rochester! More

Amazing! First of all, when I first arrived, I was offered a drink. I needed a vehicle to drive while they worked on my car and they provided me with one. Ma First of all, when I first arrived, I was offered a drink. I needed a vehicle to drive while they worked on my car and they provided me with one. Matt, the technician, was kind and honest with what was wrong with my vehicle which I appreciate. When I returned to pick up my vehicle, Chuck was very friendly and offered me a drink and icecream! He even lifted something heavy that I had in the trunk of their vehicle and put it in my car for me. They washed my car and vaccuumed the floors. They have great customer service skills. My car runs great! More