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Acura of Rochester - Service Center

Rochester, NY

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8 Reviews

8 Reviews of Acura of Rochester - Service Center

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November 03, 2022

Friendly service clean provide complimentary car to drive while your are being serviced return calls More

by Aas
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Algarin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2022 -

Acura of Rochester responded

Friendly, helpful, and honest service is what our guests deserve and can always count on at Acura of Rochester, so we’re glad to hear you received nothing short of that while working with our team. Thank you so much for sharing this positive recommendation, and we wish you many safe travels until your next visit.

June 19, 2020

Hello yes Julia Kenyon Never contacted me back. I left my name and information and I still have not heard anything back from Julia Kenyon More

by sunflower19981
Overall Experience
Recommend Dealer
No
Employees Worked With
Julia Kenyon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Acura of Rochester responded

I am sorry you never received a call back. My service team worked on Friday to try to recall this situation and could not. Could you please give our service manager Paul Palmer a call to discuss this? 585-385-5544

November 18, 2019

Heater problem Went for a quick problem as the air do not blow in the driver and passenger side. Wanted me to take an appointment and pay $130 minimum just to see wh More

by Vinodp
Customer Service
Overall Experience
Recommend Dealer
No
Employees Worked With
Eric Cartier
Jan 16, 2020 -

Acura of Rochester responded

I am sorry about the lack of customer service you received working with the staff at our Acura of Rochester service department. We drop the fall and did not properly communication with you in regards to your vehicle. I can use this as a coaching moment for all our staff in service positions. Kevin I Parker, General Manager/Managing Partner

Jan 16, 2020 -

Vinodp responded

So how does the response solve my issue?

Jan 16, 2020 -

Acura of Rochester responded

If you could give our service manager a call to best assist you that would be ideal. Todd Trask 585-334-0880

July 16, 2019

Excellent repair experience I had a great experience with Acura of Rochester. I was visiting family in the area and noticed that my car was leaking fluid from the rear axle. I ha More

by BrianH
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Alan Ault
Jul 17, 2019 -

Acura of Rochester responded

Thank you for allowing Acura of Rochester to help fix your vehicle before your long drive home. I am so glad you were able to work with Alan and he diagnosed the issue. We value your business and hope you know Acura of Rochester will be here should you have any vehicle needs nice time you are visiting family! Kevin I Parker, General Manager/Managing Partner

February 19, 2019

Great salesperson, great car! I love my 2015 Acura MDX and I have our salesman Rick Gross at Acura of Rochester to thank. During the year that my husband and I spent studying and t More

by Cuciti,Madeleine 2015
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Rick Gross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Ault
Feb 20, 2019 -

Acura of Rochester responded

Thank you for choosing Acura of Rochester for your recent vehicle needs. I am glad you enjoyed working wit Rick Gross during the process. We appreciate your business both purchase and for service. Kevin I Parker, General Manager/Managing Partner

August 18, 2017

Amazing! First of all, when I first arrived, I was offered a drink. I needed a vehicle to drive while they worked on my car and they provided me with one. Ma More

by Skylar Black
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chuck Hetrick, Matt Schaffer
Aug 22, 2017 -

Acura of Rochester responded

Thank you for choosing Acura of Rochester for your vehicle service. I am thrilled to read that you were able to experience the difference that Acura of Rochester offers its customers. We appreciate you sharing your experience and thank you again for your business. Kevin I Parker, General Manager/Managing Partner

October 16, 2014

Excellent detail work I don't ever write reviews like this but I have to praise Acura of Rochester for how pleased I am with my recent experience. Just a simple wash, wax a More

by Gina L
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Unknown
December 03, 2013

For the past four years Acura of Rochester has serviced my 2002 Acura TL, and now my 2007 Acura TL. I choose dealer service for my used cars because I expect manufacturer and model specific trained techni More

by RWBJR
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Elaine Usdin, Brian Devaney
1
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