Acura of Rochester

This is our 3rd vehicle from Acura Rochester and I can’t say enough wonderful things about our salesman Chris. However originally after having this vehicle for less than 90 days we had a problem with our pe say enough wonderful things about our salesman Chris. However originally after having this vehicle for less than 90 days we had a problem with our perforated leather seats. It took escalating our concerns numerous times and after the 3rd complaint to have this remedied. We opted in for tire coverage after being heavily influenced as we were going to buy out lease this time and the truck (MDX 2023) was brand new. This coverage and warranty was short lived as well. We had an issue with 2 tires and were told it wasn’t included in the coverage. We asked for a copy of the coverage in writing, however never received it. This week we had another issue with the same 2 tires and were given the run around. We were told the gentleman we needed to speak with had left early for the day and would be at the dealership first thing in the morning. My husband returned this am driving the truck and was told the gentleman he needed to speak to wasn’t in which naturally was puzzling as we were told he left early the previous day and assured he would be in the am. This has been an awful experience this time around and we will not be renewing or buying out our lease or recommending Acura (as we’ve done in the past). I feel like we were upsold on a service that we aren’t able to use (and taken advantage of)and no one cares to address this concerning matter. This is particularly disheartening during these brittle economic times that we live in especially being a repeat loyal customer. More

Ryan made getting my first car super easy and enjoyable! Highly recommend this dealership to anyone who is looking to lease or buy! Highly recommend this dealership to anyone who is looking to lease or buy! More

Ryan my salesman was great. He made the process easy. They valued my trade in fairly and everything was super easy. He made the process easy. They valued my trade in fairly and everything was super easy. More

Ryan was a pleasure to work with. Understood our needs and was truly professional and courteous. The dealership made the car buying experience fun and worked with us to help us purcha Understood our needs and was truly professional and courteous. The dealership made the car buying experience fun and worked with us to help us purchase the car we wanted. I would highly recommend Ryan to anyone needing a car. I would definitely choose Ryan and Garber when I make my next car purchase. Thanks Ryan for making this car purchase a fun one. Look forward to working with again. More

Ryan did a great job. He was not pushy and gave me all the information that we needed to make an informed decision. We love our new Acura He was not pushy and gave me all the information that we needed to make an informed decision. We love our new Acura More

Ryan was very professional and accommodating. Worked around my schedule. Got me in and out in less than 5 hours. Excellent job! Worked around my schedule. Got me in and out in less than 5 hours. Excellent job! More

The dealership was quick to respond to my inquiry for a test drive. I was contacted by my sales person Ryan who made an appointment with me to test drive the car that evening. The buying process was quick test drive. I was contacted by my sales person Ryan who made an appointment with me to test drive the car that evening. The buying process was quick and I picked it up a few days later More

Dealing with Garber was so easy. I told Ryan what I was looking for and within days he found exactly what we were looking for and we had it by the end of the week. I felt like we we I told Ryan what I was looking for and within days he found exactly what we were looking for and we had it by the end of the week. I felt like we were treated fairly and given a good deal on our trade in. Highly recommend More

Our Integra is an outstanding vehicle and Ryan was very professional. The six speed manual is so much fun to drive. I drove a 2006 TSX six speed for twelve years and felt the same. It’s great getting back professional. The six speed manual is so much fun to drive. I drove a 2006 TSX six speed for twelve years and felt the same. It’s great getting back to Acura. Here’s to twelve more years. More

I have bought 5 Acura RDX’s from Acura of Rochester. Just bought my daughter one too. Sevice is fantastic and our salesman was awesome. Keep up the great work. Best dealership in NYS. Just bought my daughter one too. Sevice is fantastic and our salesman was awesome. Keep up the great work. Best dealership in NYS. More