"Fandamntastic service with a fandamntastic smile! "
Dustin is fandamntastic! Greets customers (even those that don't make appointments) with a smile and friendly attitude! Always knowledge, and helpful even to those pesky, annoying customers that never listen! I Love acura of Springfield wont take my car anywhere else!
One of the worst experiences ever. Had my car towed there because we bought a warranty through them. The clutch slave cylinder went out which is what I had told them but they didn't believe me, so they call and tell me they are going to follow the service bulletin that says to flush clutch fluid and replace with "GTR R35 Brake fluid" so I say okay and come back the next day and pay them $145 for it. Get in my car and the problem is not fixed so the car goes back in their shop and they say they are going to try and bleed the clutch again, well the bleeder brakes. I come back once again the next day for them to tell me that I will have to send it to Nissan (where I should have taken it in the first place). So they roll the car out and scrape the whole bottom of my car because they have the worst shop that nobody could have. I look at my car and their is fluid splattered ALL over the ENTIRE car. So I make them clean it off. Finally gets to Nissan, a actual good shop. And I have them compare the fluid that comes out to the bulletin GTR R35 brake fluid and it is completely different. We go ahead and make a claim through the warranty company Acura sold us but it gets denied. Come to find out the took all the pages out that showed what the warranty ACTUALLY covered and gave us a pamphlet with way more coverage on it. They also lie to me and say that Infiniti told them not to use the GTR brake fluid which I called Infiniti myself and asked them and they said yes to use (I already knew this -_-). Acura isn't willing to help me out much at all and the service manager might actually wanna work on some cars before he runs his mouth acting like he knows everything, even have a talk with the general manager which did not help at all and who also lied to me. So thanks for screwing me over Acura hope you enjoy this review. If you want a reputable shop definitely go to Youngblood Nissan where they actually treat you right!
Professional, and personal service working hand in hand. All questions are answered in a straight forward no run around courteous way. Drop off my MDX use courtesy car so no downtime for are day in Springfield. Outstanding dealership
Everything was set up for my arrival. They logged me in, took my keys, and sent me to the customer waiting area. There, I had my choice of breakfast snacks and drinks to bide my time, as well as TV for my viewing. It wasn't long before my vehicle was done, ready for the road, and freshly washed. Their team made sure I was very happy with their service. These folks are great!!!
Every time I take my car in for service, Jana is extremely friendly and helpful. I am able to work while I wait in a clean, comfortable area, and the available refreshments are an added bonus. I love driving away in a clean, maintained car,