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Acura of Springfield - Service Center

4.8

300 Lifetime Service Reviews

3130 S Campbell Ave, Springfield, Missouri 65807

300 Reviews of Acura of Springfield - Service Center

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May 26, 2018

"Fandamntastic service with a fandamntastic smile! "

- Mandee

Dustin is fandamntastic! Greets customers (even those that don't make appointments) with a smile and friendly attitude! Always knowledge, and helpful even to those pesky, annoying customers that never listen! I Love acura of Springfield wont take my car anywhere else!

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Recommend Dealer
Yes
Employees Worked With
Dustin Fleener
September 19, 2017

"Worst dealer/service EVER"

- wdeasley

One of the worst experiences ever. Had my car towed there because we bought a warranty through them. The clutch slave cylinder went out which is what I had told them but they didn't believe me, so they call and tell me they are going to follow the service bulletin that says to flush clutch fluid and replace with "GTR R35 Brake fluid" so I say okay and come back the next day and pay them $145 for it. Get in my car and the problem is not fixed so the car goes back in their shop and they say they are going to try and bleed the clutch again, well the bleeder brakes. I come back once again the next day for them to tell me that I will have to send it to Nissan (where I should have taken it in the first place). So they roll the car out and scrape the whole bottom of my car because they have the worst shop that nobody could have. I look at my car and their is fluid splattered ALL over the ENTIRE car. So I make them clean it off. Finally gets to Nissan, a actual good shop. And I have them compare the fluid that comes out to the bulletin GTR R35 brake fluid and it is completely different. We go ahead and make a claim through the warranty company Acura sold us but it gets denied. Come to find out the took all the pages out that showed what the warranty ACTUALLY covered and gave us a pamphlet with way more coverage on it. They also lie to me and say that Infiniti told them not to use the GTR brake fluid which I called Infiniti myself and asked them and they said yes to use (I already knew this -_-). Acura isn't willing to help me out much at all and the service manager might actually wanna work on some cars before he runs his mouth acting like he knows everything, even have a talk with the general manager which did not help at all and who also lied to me. So thanks for screwing me over Acura hope you enjoy this review. If you want a reputable shop definitely go to Youngblood Nissan where they actually treat you right!

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Recommend Dealer
No
Employees Worked With
Kenny Gibson
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Brad Adams
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Rob Feuerbacher
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 13, 2017

"A good experience"

- Gus

They were helpful in answer our questions . We were also looking at possibly trading for a new car. They gave us the information we requested.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Dustin
August 25, 2017

"Excellent service, great people to work with"

- self99

Professional, and personal service working hand in hand. All questions are answered in a straight forward no run around courteous way. Drop off my MDX use courtesy car so no downtime for are day in Springfield. Outstanding dealership

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Recommend Dealer
Yes
Employees Worked With
Jana Marcum
August 17, 2017

"Extreme courtesy and professionalism"

- Garyhop1

Everything was set up for my arrival. They logged me in, took my keys, and sent me to the customer waiting area. There, I had my choice of breakfast snacks and drinks to bide my time, as well as TV for my viewing. It wasn't long before my vehicle was done, ready for the road, and freshly washed. Their team made sure I was very happy with their service. These folks are great!!!

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Recommend Dealer
Yes
Employees Worked With
Aaron Meier
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 08, 2017

"Always Excellent Service"

- Mesalady

I can depend on the service team to keep my vehicle running great. They are patient with my questions and professional in their service. How nice that I may also leave the shop with a clean car!

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Recommend Dealer
Yes
Employees Worked With
Rick Denbow
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 27, 2017

"Always excellent "

- Ktune

It's always a great experience every time I bring my vehicles in. They get me in and out in a timely manner and keep me informed through the whole process. I wouldn't go anywhere else.

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Recommend Dealer
Yes
Employees Worked With
Kenny Gibson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 25, 2017

"Great service"

- Rredwing

Great service. They were all very friendly and timely! Very easy to make appointment online! I would recommend coming here for all of your services.

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Recommend Dealer
Yes
Employees Worked With
Jana Marcum
July 21, 2017

"Great Service"

- SS

Every time I take my car in for service, Jana is extremely friendly and helpful. I am able to work while I wait in a clean, comfortable area, and the available refreshments are an added bonus. I love driving away in a clean, maintained car,

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Recommend Dealer
Yes
Employees Worked With
Jana Marcum
July 21, 2017

"Always a great service experience!"

- gogo

Jana Marcum always makes sure my car is in excellent performance shape. She is friendly and courteous and I look forward to bringing my MDX to her for service.

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Recommend Dealer
Yes
Employees Worked With
Jana Marcum
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