Acura of Troy

This dealership is horrible. They said I need a new auto tension after I spent $500 on it..come to find out it's not even the tensioner, it was the belt. So much for professional diagnose. Don't waste your tension after I spent $500 on it..come to find out it's not even the tensioner, it was the belt. So much for professional diagnose. Don't waste your money at this dealership. Customers service was not even helpful. I GIVE IT A NEGATIVE STAR IF I COULD. More

Good experience I came in for an oil change and to talk with a sales person about a new SUV. This was my first visit to this dealership and they could not have been I came in for an oil change and to talk with a sales person about a new SUV. This was my first visit to this dealership and they could not have been nicer nor more professional. From the cashier to the service manager, all four people I had dealings with were excellent. More

No loaners available They have very few loaners, every time you have to bargain for a loaner. Doesn't feel like you own a luxury car. Long wait time for service appointmen They have very few loaners, every time you have to bargain for a loaner. Doesn't feel like you own a luxury car. Long wait time for service appointment at least 2 weeks and after taking appointment you should pray to god that it doesn't get re-scheduled. More

BAD service center Got our 2003 MDX fixed for a radiator- transmission problem. Was told by Shane that we’ll hear from him Wednesday, of which we did not. Comes followin Got our 2003 MDX fixed for a radiator- transmission problem. Was told by Shane that we’ll hear from him Wednesday, of which we did not. Comes following Monday and Greg, manager of service, called and asked when are you picking your car up? Without asking what took us so long to return the loaner and pick up our car or if we even got the message. As my wife turn the loaner in , a female service employee asks for the key saying, “ I’’m gonna check the mileage” They all are so demeaning and rude. Before I forget, my wife called twice that Monday morning before Greg’s call and left a message to Shane. Of course, she didn’t get a call back. HAVE a change of heart and will not push through with a 2019 RDX A-spec ordered through Hoover, who is another story. Hoover does not even remember us making a new car order. More

Excellent service Greg went out of his way to impress me! Courteous and attentive, followed up to check if the vehicle has been fixed to my satisfaction. Not only that Greg went out of his way to impress me! Courteous and attentive, followed up to check if the vehicle has been fixed to my satisfaction. Not only that my MDX has been fixed, but I got the update calls throughout the difficult time period, when you rent a truck and are not certain what the future holds. My vehicle is up and running in 2 days flat.Thank you.Happy customer. More

dealer did not fix my water reservoir We were puzzled at our last service with G Platz as to why the washer solvent tank leaks low washer fluid telltale was illuminated when w We were puzzled at our last service with G Platz as to why the washer solvent tank leaks low washer fluid telltale was illuminated when we brought vehicle in apparently, no one looked at the telltale or added any fluid if you would have, it would have leaked out tipping you off that there was an issue bigger than just low fluid we would have thought that you would have called us to apologize and to bring vehicle back so you could rectify the situation instead, Greg complained that we rated our visit so low and, no one has ever contacted us about our washer fluid reservoir very bad customer service More

Loved it Love this place as much as one could love a dealership, always receive great service! I trust them that is why I continue to service my vehicle there. Love this place as much as one could love a dealership, always receive great service! I trust them that is why I continue to service my vehicle there. More

horrible service Please see my Google review. Its about how they could not figure out how to have a tow company that was 5 blocks from them return a car back to me. So Please see my Google review. Its about how they could not figure out how to have a tow company that was 5 blocks from them return a car back to me. So I had to call Acura Corp to get help More

Unprofessionalism I scheduled service for my Acura TL then received a call as I am on my way to the dealer that they wouldn't be able to provide the services they promi I scheduled service for my Acura TL then received a call as I am on my way to the dealer that they wouldn't be able to provide the services they promised. I understand that situations change so I rescheduled for another day. On the day of my second appointment , I took off work early just to get there on time but received the same phone call and and was told that they wouldn't be able to provide the services again. Just want to thank you for the overall level of customer service as I will take my business to a different dealer More

Unprofessional Sales Members fighting for commissioned sales The sales members aren't aware of the sales process and fight for clients coming into the door. Stay away from dealer for all reasons The sales members aren't aware of the sales process and fight for clients coming into the door. Stay away from dealer for all reasons More