Acura of Wappingers Falls - Service Center

Unfortunately it takes bad reviews to speak with someone at this dealership. What’s more unfortunate is that still does not stop them from blatantly lying to you in their “attempt” to rectify the situation. at this dealership. What’s more unfortunate is that still does not stop them from blatantly lying to you in their “attempt” to rectify the situation. We were assured that they reached out to the other dealer where the vehicle currently is to fix the problem that Acura of Wappingers Falls created but that the dealer was “unaware of my vehicle” all together and then that “the service manager just isn’t in today.” Well I spoke directly with the service manager of that dealership today who told me he called them back but was told they would need to give HIM a call back, quickly hung up and have yet to call him back. Seems to be the way they do business as back in February the service advisor, Adam, dodged calls for 3 weeks and when I got fed up and just showed up for a status update he lied to my face that certain work was done and that it was not covered under my extended service agreement. Thankfully I questioned him and since he “couldn’t find the paperwork” I was told to go ahead and take the car and they would call the next day to “work it out”. Well obviously the work was not done and maybe even more obvious, I never did get that call. This place is a joke. Hoping for resolution but odds are not looking good! More

Very professional and knowledgeable at her job. She was there for very question and concern. She was there for very question and concern. More

Very kind and helpful patient also very skilled and experienced. Everything came out perfect thank you! experienced. Everything came out perfect thank you! More

This was by far the best experience I have ever had! I can say confidently that left with a peace of mind in my purchase! Chastity was great! I can say confidently that left with a peace of mind in my purchase! Chastity was great! More

Everyone was great at the dealership. Worked with what I was looking for and got me in a new lease quickly and smoothly! Worked with what I was looking for and got me in a new lease quickly and smoothly! More

Acura of Wapppingers Falls best dealership in Dutchess County. We purchased 6 vehicles since 1998. County. We purchased 6 vehicles since 1998. More

Service is great! Nice car wash after maintenance. Nice loaner car to use! Nice new TLX’s Nice car wash after maintenance. Nice loaner car to use! Nice new TLX’s More

Very satisfied with service department. Get you in and out quickly. Listen to you and take care of any problems you may have with your vehicle. Get you in and out quickly. Listen to you and take care of any problems you may have with your vehicle. More

We have received top notch service from this dealer. Last minute emergency service appointments and quality customer care. Highly recommended Last minute emergency service appointments and quality customer care. Highly recommended More

Excellent service department with helpful people who will try to get you the best possible price. try to get you the best possible price. More