Acura of Wappingers Falls - Service Center

A More Than Fair Repair Xmas in February? It happened today thanks to Service Manager, John "Santa" Alterio! My 2014 ILX has 52K - a mere 2K miles over the 50K Acura factory Xmas in February? It happened today thanks to Service Manager, John "Santa" Alterio! My 2014 ILX has 52K - a mere 2K miles over the 50K Acura factory warranty- and I was expecting the typical dealer "gotcha" when the diagnosis was "new rear shocks". Instead Santa and his service elves brought my car back to the smooth and quiet ride I was used to and did so at no cost. I couldn't even buy a round of pizzas for their lunch! I have had my ILX serviced only at Wappinger and continue to be amazed at their honesty and straight talk when dealing with the customer. I know first-hand their skill and efficiency when providing service is just the starting point! More

"The best Service Department you will ever find" I have been servicing all my Acura's here for over 8 years now. This is the best service department you will ever deal with Quality work at fair I have been servicing all my Acura's here for over 8 years now. This is the best service department you will ever deal with Quality work at fair prices and no surprises John and his team are the best you will ever find More

The Best There Is! I brought my 2004 vehicle in with a check engine light issue that nessiated the replacement of several parts. John, the Service Manager, along with t I brought my 2004 vehicle in with a check engine light issue that nessiated the replacement of several parts. John, the Service Manager, along with the other personnel in his department, could not have been more attentive and courteous to my wife and I. The service was completed promptly and to my full satisfaction. I can not thank John and his crew enough. They are top notch! More

Amazing! Brought my car to acura of Wappinger for a rear camera issue. My experience was absolutely amazing. I dealt with John the service manager and my ca Brought my car to acura of Wappinger for a rear camera issue. My experience was absolutely amazing. I dealt with John the service manager and my car was professionally taken care of. The issue was fixed in a timely manner and John and his teams communication was excellent. I received calls at every level of repair including when the repair was completed. My car looked as if it rolled off the showroom floor when I picked it up. The guys had cleaned and detailed it. Can't say enough about Acura of Wappinger service dept, by far the best service dept I have ever been too. More

Moving Forward Having a ruff start upon my first visit it was brought to my attn. a miscommunication amongst employees caused the mishap.After speaking with Mr.Cifil Having a ruff start upon my first visit it was brought to my attn. a miscommunication amongst employees caused the mishap.After speaking with Mr.Cifilano he corrected the issue at hand & i can say i am satisfied with the out come. More

Wappingers Falls Acura Service Dept. Is Amazing! The service manager John Alterio and his staff are all amazing, kind, honest, thoughtful people that care about their customers. I have been bringing The service manager John Alterio and his staff are all amazing, kind, honest, thoughtful people that care about their customers. I have been bringing my MDX there for 8 years! I am close to 200,000 miles on my car and can't imagine getting anything but another Acura to stay apart of such a great Service Center. Since day 1 of bringing my car there I was treated like family. Because of my commute, I put a lot of miles on my car and need frequent oil changes...John always accommodates me and my crazy schedule. When it turns out that there is a problem with my car, John calls me himself...to explain any repairs needed and always at a fair price. I can't thank them enough for always taking care me! More

My experience and recommendation I want to commend Acura of Wappingers Falls for exemplary service. Specifically, I'd like to point out Service Manager John Alterio. John is the con I want to commend Acura of Wappingers Falls for exemplary service. Specifically, I'd like to point out Service Manager John Alterio. John is the consummate professional. He runs a well-organized, friendly shop. He is a man that is true to his his word. In an industry that is often defined by questionable character, John is trustworthy and dependable. Although there are numerous service centers much closer to where I live, I travel the extra distance to Acura of Wappingers Falls. I do so knowing that I will be treated with courtesy, on a timely basis, and at a fair price. Obviously, I would highly recommend speaking with John Alterio to anyone that is interested in maintaining their vehicle with confidence and peace of mind. Richard Gottlieb More

I was towed to this dealership after my car broke down on The N.Y.S. Thruway. It was late on a Friday when I arrived. I was treated as if they had all the time in the world. They didn't rush me, Crystal Cost The N.Y.S. Thruway. It was late on a Friday when I arrived. I was treated as if they had all the time in the world. They didn't rush me, Crystal Costa could not have been nicer. She told me not to worry and got me a loaner car. I told her I had an extended warranty, she said she would make all the calls( which is a tough job in itself). Crystal contacted me and gave me the diagnosis. She also said she called the warranty company and told me how long the repair would take. She even noticed my car needed a NYS inspection, which she had performed for me. She was right on top of things, showing care and concern for me. I had just met her, but she is one of those people you feel like you knew for forever. Even the service manager, Ed, came by to make sure everything was okay. This is not the end of the story about 2 weeks earlier I had my struts replaced (not here- big mistake). The car was making a lot of noise so I brought it back to the place that did the work, they heard the noise but could not find the problem. So I brought it back to Wappingers Falls Acura, they gave me a loaner car immediately and called the next day and told me what was wrong. Problem solved. THEY CALL IT WAPPINGER FALLS ACURA BECAUSE YOU GET WAPPING GREAT SERVICE. THANKS!!! More

I am forever grateful to John and his team for taking care of my Nissan. Unsure of WHAT the problem was and being a person unfamiliar with cars, Acura of Wappingers came highly recommended by a mutual m care of my Nissan. Unsure of WHAT the problem was and being a person unfamiliar with cars, Acura of Wappingers came highly recommended by a mutual match and I couldn't be happier. My vehicle was diagnosed, the problems fixed at a very reasonable rate and with lightning sleet. In no time at all I was back in my (CLEAN!!!) car and on my way. It was great to be so well taken care of and to know that I didn't have to worry. t would highly recommend the Service Department and look forward to a long relationship with John, Acura and the team. More

I visited ACURA OF WAPPINGERS FALLS this morning with a flat tire. When attempting to fill the tire with air last night, the valve stem broke off and I was STRESSED out to say the least. I arrived at the flat tire. When attempting to fill the tire with air last night, the valve stem broke off and I was STRESSED out to say the least. I arrived at the service department first thing WITHOUT an appointment and the service staff was both welcoming and accommodating. They had my car in the shop within minutes and a diagnosis soon thereafter. I was delighted to learn the repairs would be performed under warranty with a free car wash to boot! This dealership will be the only one to service my vehicle from this point forward. Thanks so much for making a rough morning a great one! :-) More