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Acura of Wappingers Falls - Service Center

2.6

18 Lifetime Service Reviews

1271 Route 9, Wappingers Falls, New York 12590

18 Reviews of Acura of Wappingers Falls - Service Center

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July 28, 2017

"Great first experience "

- Donnie z

Had my 2017 rdx in for first time. Wanted to get an oil change and tire rotation. Oil change was free because I bought the car there. Tire rotation was $26.99 and they gave me $5.00 off. I also wanted roof rails and crossbars installed. I found the website confusing for prices so I called to ask. I was given one price on the phone and a higher price when I dropped the car off. After speaking with the service representative and manager they adjusted the price to less than I could have imagined. Needless to say I was extremely happy with the outcome. I will bring my rdx there in the future for service

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Recommend Dealer
Yes
Employees Worked With
Other Employees : John Alterio
March 07, 2017

"Sales manager Joe Looman worst service ever!! "

- Tinosmommi

Sales manager JOE LOONMAN has no customer service skills and is a liar !! MUST READ THIS BEFORE DEALING WITH THIS ACURA LOCATION! I lease a 16 RDX and when I purchased my lease I was told by Andrew that everything was covered, only things I was financially responsible for was my gas and car payments. During my oil change last week Eddie from service, might I add is always exceptionally professional kind courteous and respectful, explained that next oil change I will need to replace wipers filters and couple other things. I tried to explain to Eddie that I purchased a maintenance package and should not be paying for anything as I was told at time of purchase. Eddie recommended speaking with sales manager. So I left service and drove up to sales requested to speak to the sales manager. I was greeted by 3 people offered drinks or a seat. I stood waiting for Joe the sales manager who made me wait 20 ministers standing in front of his office while he was talking to a salesman and on his computer. Joe Loonam finally came out and was rude, continued to cut me off when I was explaining what happened during my purchase and during my service appointment. He said he's been in this business for over 20 years and NOBODY ever says that everything in a lease is covered that it's unheard of and basically called me a liar. I told him Andrew is the one who sold me the car and package on December 5th 2015 ... I signed papers in the other office with a heavy set man who might I add did not allow me to read through because he was rushing to get home, the place had closed and I was the last sale of the night, he was summarizing what was on each page and he ALSO mentioned I was only financially responsible for my gas and car payments only. Joe the sales manager continued to imply that nobody ever said this to me and he is not willing to give me this package that I was told I was getting. He began raising his voice and would not let me speak so I stood up and walked out and spoke out loud that he is the liar not me and I will never buy from this Acura location ever again! And I walked out. Joe followed me outside, chasing and yelling my name held My car door open when I tried to close it and was yelling in my face that he was going to sue me for what I just said to him and he is going to have the buyers inside sign affidavits against me because he is going to sue me. I was scared and terrified of what he was going to do to me next. I felt he was going to strike me from his raging anger. Joe Loonam is the worst sales manager I have ever been in contact with. No customer should ever feel threatened for there lives! Highly recommend acura in Middletown!

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Recommend Dealer
No
Employees Worked With
Joe Looman
December 29, 2016

"Inept "

- Unhappy

Day 1, picked up brand new car, drove directly to service center...navigation did not work. Was told it might just take longer...it didn't! Returned 2 days later for repair. Was called to retrieve car that same afternoon, Nav. screen now worked, but nav system did not! Oh, and they left greasy mud Inside my new car. Next day they deliver my car, nav. System fixed, with the promise of showroom detailing...they delivered it with the interior covered in white lint and water spots, with the center console damaged, and more stains on the interior. To make up for these errors, they offered a free remote starter...the car came with one. Then they offered any accessory of my choising...none of which I wanted or needed, as the car had all 3 packages. Then they offered a maintenance contract, which I accepted just to try and put this behind me. They agreed to replace the console they damaged, and were to call me the following tuesday, when the part came in. It's now Thursday, and I haven't heard a single word from them. Pity, cause this was their last chance to prove there service center was not Inept, and they have failed miserably! If you must buy an acura, do not buy it here! They talk a good game, but the result is deplorable.

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Recommend Dealer
No
Employees Worked With
Colin Johnson, our salesman, never bothered to ensure our car was ready...seems he lost interest once he got the sale, John Alterio, Joe Cifalino
July 16, 2016

"Best service department of any car I've ever had "

- TonyMustang

I've never owned an Acura, but I've owned several Hondas. This dealership is the only place I bring my Hondas to. They never try to upsell me on anything and have always been completely honest with me. They will tell me that something will need replacing or changing within the next few months or so. They even offer me loaner cars even though I didn't buy my cars there. I've been going here for 6 years and I can't imagine it stopping anytime soon. I'm hoping my next car is a TLX from them! One last thing, I even bring them my Mustang for the annual inspection because they're so awesome!!

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Recommend Dealer
Yes
Employees Worked With
Edward Egan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Dorothy, John Alterio, Crystal Costa
June 30, 2016

"Excellent Dealings with Service Manager"

- AMFRAF

John Alterio is an exceptional Service Manager. He is timely, courteous, and knowledgeable. He is also very good at solving problems that arise. He is indeed, a rare gem in this business. In all the years of dealing with Service Managers, he stands head and shoulders above the rest. John is a good reason to keep buying Acuras. Ron and Anne F.

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Yes
Employees Worked With
John Alterio
February 24, 2016

"A More Than Fair Repair"

- Frank822

Xmas in February? It happened today thanks to Service Manager, John "Santa" Alterio! My 2014 ILX has 52K - a mere 2K miles over the 50K Acura factory warranty- and I was expecting the typical dealer "gotcha" when the diagnosis was "new rear shocks". Instead Santa and his service elves brought my car back to the smooth and quiet ride I was used to and did so at no cost. I couldn't even buy a round of pizzas for their lunch! I have had my ILX serviced only at Wappinger and continue to be amazed at their honesty and straight talk when dealing with the customer. I know first-hand their skill and efficiency when providing service is just the starting point!

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Recommend Dealer
Yes
Employees Worked With
Keith Walker, John Alterio
January 11, 2016

""The best Service Department you will ever find""

- struds

I have been servicing all my Acura's here for over 8 years now. This is the best service department you will ever deal with Quality work at fair prices and no surprises John and his team are the best you will ever find

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Yes
Employees Worked With
Other Employees : John Alterio
April 02, 2015

"The Best There Is!"

- Vinny The Geek

I brought my 2004 vehicle in with a check engine light issue that nessiated the replacement of several parts. John, the Service Manager, along with the other personnel in his department, could not have been more attentive and courteous to my wife and I. The service was completed promptly and to my full satisfaction. I can not thank John and his crew enough. They are top notch!

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Recommend Dealer
Yes
Employees Worked With
John Alterio
January 23, 2015

"Amazing!"

- Monops

Brought my car to acura of Wappinger for a rear camera issue. My experience was absolutely amazing. I dealt with John the service manager and my car was professionally taken care of. The issue was fixed in a timely manner and John and his teams communication was excellent. I received calls at every level of repair including when the repair was completed. My car looked as if it rolled off the showroom floor when I picked it up. The guys had cleaned and detailed it. Can't say enough about Acura of Wappinger service dept, by far the best service dept I have ever been too.

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Recommend Dealer
Yes
Employees Worked With
John Alterio
December 19, 2014

"Moving Forward"

- Fclaudio08

Having a ruff start upon my first visit it was brought to my attn. a miscommunication amongst employees caused the mishap.After speaking with Mr.Cifilano he corrected the issue at hand & i can say i am satisfied with the out come.

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Recommend Dealer
Yes
Employees Worked With
Joe Cifalino
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